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Community Development Trajectory in Zimbabwe through Establishment of Information Centres. A Case of Chinhoyi, Mashona Land West Province

Author

Listed:
  • Alex Sibanda

    (Zimbabwe Open University, Lecturer Department of Information Science and Records Management, Chinhoyi Public Service Training Centre, P.O Box 285 Chinhoyi, Zimbabwe)

  • Pamela Wadzanai Musakwa

    (Chinhoyi Information Centre, Facilitator, Chinhoyi, Zimbabwe.)

  • Edward Mupfururi

    (Zimbabwe Open University, Administrative Assistant, Zvishavane District Midlands Regional Campus P.O Box 1810 Gweru, Zimbabwe.)

  • Pertunia Ngidi

    (Zimbabwe Open University, Lecturer Department of Information Science and Records Management, Manica Land Regional Campus, 992 C Avenue Mutare, Zimbabwe.)

Abstract

This study sought to examine the impact of Community Information Centres (CICs) in promoting socio-economic developments in Zimbabwe’s communities after the massive establishment across the country in 2016. The mixed methodology approach was ideal for this research as the researchers sought to interpret whether CICs were empowering the community with information, knowledge and bridging the digital divide gap between cities and township communities in Zimbabwe. Data were collected from users (community) of the Mashonaland West Province, community information centre in Chinhoyi town through questionnaires and interviews. The study respondents were76 participants out of the 100 targeted monthly users of the Mashona land West Province, community information centre in Chinhoyi town. The convenient sampling technique was employed in this study. The findings of the study revealed that Chinhoyi community information centre was not adequately developing the community due to inadequate infrastructure and poor internet connectivity. Thus, for example Information Communication Technologies (ICTs) infrastructure, such as computers were a scarcity tool to the users resulting in the sharing of these gadgets or taking turns to use the machines. This in turn negatively affected the service delivery at Chinhoyi community information centre. This study discovered that Chinhoyi community information centre is however slowly developing the community, despite the challenges faced. The study recommends that the Government of Zimbabwe in conjunction withPostal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ) must fully fund and adequately resource community information centres with latest ICTs infrastructure and provide enough bandwidth. Lastly, this study recommends that the Ministry of Information and Communication Technologies must set aside a budget for construction of purposely built community information centres. Through such an act, provision of good service delivery at the information centres can be achieved thereby promoting rapid and effective development in communities.

Suggested Citation

  • Alex Sibanda & Pamela Wadzanai Musakwa & Edward Mupfururi & Pertunia Ngidi, 2023. "Community Development Trajectory in Zimbabwe through Establishment of Information Centres. A Case of Chinhoyi, Mashona Land West Province," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(3), pages 450-461, March.
    • Handle: RePEc:bcp:journl:v:7:y:2023:i:3:p:450-461
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    References listed on IDEAS

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    1. Saraei, Soudabe & Amini, Amir M., 2012. "A study of service quality in rural ICT renters of Iran by SERVQUAL," Telecommunications Policy, Elsevier, vol. 36(7), pages 571-578.
    2. Marthinus C Breitenbach, 2013. "Telecentres for sustainable rural development: Review and case study of a South African rural telecentre," Development Southern Africa, Taylor & Francis Journals, vol. 30(2), pages 262-278, June.
    3. Maria Garrido & Araba Sey & Tabitha Hart & Luis Santana, 2012. "Literature review of how Telecentres operate and have an impact on eInclusion. Exploratory study on explanations and theories of how Telecentres and other community-based e-Inclusion actors operate an," JRC Research Reports JRC73716, Joint Research Centre.
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