IDEAS home Printed from https://ideas.repec.org/a/bcp/journl/v7y2023i3p450-461.html
   My bibliography  Save this article

Community Development Trajectory in Zimbabwe through Establishment of Information Centres. A Case of Chinhoyi, Mashona Land West Province

Author

Listed:
  • Alex Sibanda

    (Zimbabwe Open University, Lecturer Department of Information Science and Records Management, Chinhoyi Public Service Training Centre, P.O Box 285 Chinhoyi, Zimbabwe)

  • Pamela Wadzanai Musakwa

    (Chinhoyi Information Centre, Facilitator, Chinhoyi, Zimbabwe.)

  • Edward Mupfururi

    (Zimbabwe Open University, Administrative Assistant, Zvishavane District Midlands Regional Campus P.O Box 1810 Gweru, Zimbabwe.)

  • Pertunia Ngidi

    (Zimbabwe Open University, Lecturer Department of Information Science and Records Management, Manica Land Regional Campus, 992 C Avenue Mutare, Zimbabwe.)

Abstract

This study sought to examine the impact of Community Information Centres (CICs) in promoting socio-economic developments in Zimbabwe’s communities after the massive establishment across the country in 2016. The mixed methodology approach was ideal for this research as the researchers sought to interpret whether CICs were empowering the community with information, knowledge and bridging the digital divide gap between cities and township communities in Zimbabwe. Data were collected from users (community) of the Mashonaland West Province, community information centre in Chinhoyi town through questionnaires and interviews. The study respondents were76 participants out of the 100 targeted monthly users of the Mashona land West Province, community information centre in Chinhoyi town. The convenient sampling technique was employed in this study. The findings of the study revealed that Chinhoyi community information centre was not adequately developing the community due to inadequate infrastructure and poor internet connectivity. Thus, for example Information Communication Technologies (ICTs) infrastructure, such as computers were a scarcity tool to the users resulting in the sharing of these gadgets or taking turns to use the machines. This in turn negatively affected the service delivery at Chinhoyi community information centre. This study discovered that Chinhoyi community information centre is however slowly developing the community, despite the challenges faced. The study recommends that the Government of Zimbabwe in conjunction withPostal and Telecommunication Regulatory Authority of Zimbabwe (POTRAZ) must fully fund and adequately resource community information centres with latest ICTs infrastructure and provide enough bandwidth. Lastly, this study recommends that the Ministry of Information and Communication Technologies must set aside a budget for construction of purposely built community information centres. Through such an act, provision of good service delivery at the information centres can be achieved thereby promoting rapid and effective development in communities.

Suggested Citation

  • Alex Sibanda & Pamela Wadzanai Musakwa & Edward Mupfururi & Pertunia Ngidi, 2023. "Community Development Trajectory in Zimbabwe through Establishment of Information Centres. A Case of Chinhoyi, Mashona Land West Province," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(3), pages 450-461, March.
    • Handle: RePEc:bcp:journl:v:7:y:2023:i:3:p:450-461
    as

    Download full text from publisher

    File URL: https://www.rsisinternational.org/journals/ijriss/Digital-Library/volume-7-issue-3/450-461.pdf
    Download Restriction: no
    File URL: https://www.rsisinternational.org/journals/ijriss/articles/community-development-trajectory-in-zimbabwe-through-establishment-of-information-centres-a-case-of-chinhoyi-mashona-land-west-province/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Marthinus C Breitenbach, 2013. "Telecentres for sustainable rural development: Review and case study of a South African rural telecentre," Development Southern Africa, Taylor & Francis Journals, vol. 30(2), pages 262-278, June.
    2. Saraei, Soudabe & Amini, Amir M., 2012. "A study of service quality in rural ICT renters of Iran by SERVQUAL," Telecommunications Policy, Elsevier, vol. 36(7), pages 571-578.
    3. Maria Garrido & Araba Sey & Tabitha Hart & Luis Santana, 2012. "Literature review of how Telecentres operate and have an impact on eInclusion. Exploratory study on explanations and theories of how Telecentres and other community-based e-Inclusion actors operate an," JRC Research Reports JRC73716, Joint Research Centre.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
    2. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
    3. Chen, Mu-Chen & Hsu, Chia-Lin & Huang, Chun-Han, 2021. "Applying the Kano model to investigate the quality of transportation services at mega events," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    4. Mohammad Sultan Ahmad Ansari & Jamal A. Farooqui & Said Mohammed Gattoufi, 2018. "Emotional Intelligence and Extended Service Profit Chain in Telecom Industry in Oman – An Empirical Validation," International Business Research, Canadian Center of Science and Education, vol. 11(3), pages 133-148, March.
    5. Bikram Biswas & Sajib Kumar Roy, 2020. "Service quality, satisfaction and intention to use Union Digital Center in Bangladesh: The moderating effect of citizen participation," PLOS ONE, Public Library of Science, vol. 15(12), pages 1-14, December.
    6. Lee, Daeho & Shin, Jungwoo & Lee, Sangwon, 2015. "Network management in the era of convergence: Focusing on application-based quality assessment of Internet access service," Telecommunications Policy, Elsevier, vol. 39(8), pages 705-716.
    7. Thomai Karagianni & Georgios Theriou, 2018. "Service quality in local government and its effect on citizen satisfaction: The case of the Division of Transportation and Communications of the Regional Unit of Kavala in the region of Eastern Macedo," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Democritus University of Thrace (DUTH), Kavala Campus, Greece, vol. 11(2), pages 7-16, September.
    8. Dejan Križaj, 2020. "Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model," Academica Turistica - Tourism and Innovation Journal, University of Primorska Press, vol. 13(1), pages 97-110.
    9. Watanabe, Tomoaki & Tokushima, Yutaka, 2015. "A FabLab for development in rural Philippines: Reflecting on the recipe for success for a community technology center," 2015 Regional ITS Conference, Los Angeles 2015 146331, International Telecommunications Society (ITS).
    10. Gabriel Tuoyo Kubeyinje & Samuel Obehi Omigie, 2022. "The Influence Of Service Quality Dimensions On Customer Satisfaction In The Nigerian Banking Industry," Oradea Journal of Business and Economics, University of Oradea, Faculty of Economics, vol. 7(special), pages 67-76, June.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bcp:journl:v:7:y:2023:i:3:p:450-461. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Dr. Pawan Verma (email available below). General contact details of provider: https://rsisinternational.org/journals/ijriss/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.