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How and why does inner resignation (quiet quitting) impact service innovation behavior? A moderator role of ethical leadership

Author

Listed:
  • Ferda Ustun

    (Nevsehir Haci Bektas Veli University)

  • Ayse Ipek Koca Balli

    (Cukurova University)

  • Erdinc Balli

    (Cukurova University)

Abstract

Tourism enterprises are labor-intensive, and the service innovation behavior of employees plays an important role in keeping these enterprises ahead of their competitors. Inner resignation (IR) is a relatively new concept in organizational life, and it is a situation that should be prevented due to its negative impact on the organization. In this study, the moderating role of ethical leadership (EL) in reducing the negative effect of inner resignation on service innovation behavior (SIB) was examined with a cross-cultural comparison for Turkish and German tourism employees. A total of 743 employees working in hotels in Turkey and Germany were surveyed using a questionnaire. The results of the research show that employees’ inner resignation has a negative impact on their service innovation behavior. On the other hand, ethical leadership plays a moderating role in the effect of inner resignation on service innovating behavior. The moderator role of ethical leadership perceptions in this relationship was also examined separately for German and Turkish employees due to cultural differences. While the moderating role of ethical leadership in the effect of German employees’ inner resignation on service innovating behavior was found to be statistically significant, this role was found to be insignificant for Turkish employees.

Suggested Citation

  • Ferda Ustun & Ayse Ipek Koca Balli & Erdinc Balli, 2024. "How and why does inner resignation (quiet quitting) impact service innovation behavior? A moderator role of ethical leadership," E&M Economics and Management, Technical University of Liberec, Faculty of Economics, vol. 27(4), pages 89-105, December.
    • Handle: RePEc:bbl:journl:v:27:y:2024:i:4:p:89-105
    DOI: 10.15240/tul/001/2024-5-018
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    More about this item

    Keywords

    Inner resignation; service innovation behavior; ethical leadership; hotel employees; cross-cultural management;
    All these keywords.

    JEL classification:

    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • Q3 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Nonrenewable Resources and Conservation

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