Dependence of the Company’s Reputation and the Quality of Customer Relations
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- Igor Britchenko & Volodymyr Saienko, 2017. "The perception movement economy of Ukraine to business," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 4, pages 163-181.
- Su, Lujun & Swanson, Scott R. & Chinchanachokchai, Sydney & Hsu, Maxwell K. & Chen, Xiaohong, 2016. "Reputation and intentions: The role of satisfaction, identification, and commitment," Journal of Business Research, Elsevier, vol. 69(9), pages 3261-3269.
- Raouf Ahmad Rather & Shehnaz Tehseen & Murtaza Hassan Itoo & Shakir Hussain Parrey, 2019. "Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector," Journal of Global Scholars of Marketing Science, Taylor & Francis Journals, vol. 29(2), pages 196-217, April.
- Lena Saleh & Laura El Saheli, 2018. "The Impact of CRM Strategy on Customer Loyalty in SMEs," International Business Research, Canadian Center of Science and Education, vol. 11(11), pages 37-45, November.
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- Karolus Karni Lando & Achmad Sudiro & Wahdiyat Moko & Nur Khusniyah Indrawati, 2024. "The Effect of Service Quality on Recertification. Mediated by Customer Satisfaction and Relationship Commitment," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 6, pages 160-179.
- Olena Lukianykhina & Svitlana Suprunenko & Alla Slavkova & Oleh Skorba & Kostiantyn Zavrazhnyi, 2024. "Digital Innovations in the Fiscal Policy of Ukraine: Promoting Sustainable Economic Development," International Journal of Economics and Financial Issues, Econjournals, vol. 14(4), pages 77-86, July.
- Aliya Shakharova & Chinara Alamanova & Oleksandra Olshanska & Sofiia Kafka & Ilona Tuts & Gulnar Dugalova, 2023. "Towards the Implementation of the Environmental and Economic Doctrine of Energy Sector Development: An Environmental and Economic Assessment of Public-private Partnerships in Decarbonization," International Journal of Energy Economics and Policy, Econjournals, vol. 13(4), pages 423-432, July.
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JEL classification:
- M30 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - General
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