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Exploring Factors Linking Value Co-Creation and Loyalty among Cooperative Members: A Qualitative Study

Author

Listed:
  • Jati Kasuma*

    (Senior Lecturer, Faculty of Business Management, Universiti Teknologi MARA, Malaysia)

  • Rosmimah Mohd Roslin

    (Professor, Faculty of Business Management, Universiti Teknologi MARA, Malaysia)

  • YusmanYacob

    (Postgraduate, Faculty of Business Management,Universiti Teknologi MARA, Malaysia)

  • Abang Fhaeizdhya

    (Lecturer, Academy of Language Studies, Universiti Teknologi MARA, Malaysia)

Abstract

Co-creation is described as the involvement of consumers as active members in the sellers’ firms for the creation of value benefitting both parties. Connecting value co-creation with cooperative members in Malaysia however is new in the literature as very little studies have attempted to understand such perspectives. Thus, the purpose of this study is to deepen the understanding and explore variables that could link value co-creation with cooperative member’s loyalty. Using focus group interview as the method of data collection, findings reveal that loyalty among cooperative members are likely to be derived when co-creation lead to economic benefits and enhance relationship quality. Ultimately, such loyalty progress towards building commitment and trusting relationships among members.

Suggested Citation

  • Jati Kasuma* & Rosmimah Mohd Roslin & YusmanYacob & Abang Fhaeizdhya, 2018. "Exploring Factors Linking Value Co-Creation and Loyalty among Cooperative Members: A Qualitative Study," The Journal of Social Sciences Research, Academic Research Publishing Group, pages 231-234:4.
    • Handle: RePEc:arp:tjssrr:2018:p:231-234
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    References listed on IDEAS

    as
    1. Sarah Brown & Jolian McHardy & Robert McNabb & Karl Taylor, 2011. "Workplace Performance, Worker Commitment, and Loyalty," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 20(3), pages 925-955, September.
    2. Akbar Zaheer & Bill McEvily & Vincenzo Perrone, 1998. "Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance," Organization Science, INFORMS, vol. 9(2), pages 141-159, April.
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