IDEAS home Printed from https://ideas.repec.org/a/ags/ndjtrf/207204.html
   My bibliography  Save this article

Transit Passenger Perceptions: Face‐to‐Face Versus Web‐Based Survey

Author

Listed:
  • Eboli, Laura
  • Mazzulla, Gabriella

Abstract

In this paper, face-to-face and web-based survey methods of collecting transit passenger perception data are compared using two transit customer satisfaction survey tools. Multivariate statistical analyses are applied to determine the differences between the two surveys. Some differences in behavior and attitudes of web survey respondents compared with those from a face-to-face survey are found. The results can help transit agencies manage their bus services to improve passenger satisfaction and service quality.

Suggested Citation

  • Eboli, Laura & Mazzulla, Gabriella, 2011. "Transit Passenger Perceptions: Face‐to‐Face Versus Web‐Based Survey," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 50(1).
    • Handle: RePEc:ags:ndjtrf:207204
    DOI: 10.22004/ag.econ.207204
    as

    Download full text from publisher

    File URL: https://ageconsearch.umn.edu/record/207204/files/2651-5416-1-PB.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.22004/ag.econ.207204?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Patrick Bonnel & Michel Le Nir, 1998. "The quality of survey data: Telephone versus face-to-face interviews," Post-Print halshs-00140887, HAL.
    2. R. Coomber, 1997. "Using the Internet for Survey Research," Sociological Research Online, , vol. 2(2), pages 49-58, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Henrietta O'Connor & Clare Madge, 2004. "‘Cyber-Mothers: Online Synchronous Interviewing using Conferencing Software’," Sociological Research Online, , vol. 9(2), pages 136-152, May.
    2. Willem, A. & Devos, A. & Buelens, M., 2006. "Differences between private and public sector employees’ psychological contracts," Vlerick Leuven Gent Management School Working Paper Series 2007-2, Vlerick Leuven Gent Management School.
    3. Guang Yang & Yan Han & Hao Gong & Tiantian Zhang, 2020. "Spatial-Temporal Response Patterns of Tourist Flow under Real-Time Tourist Flow Diversion Scheme," Sustainability, MDPI, vol. 12(8), pages 1-28, April.
    4. Walczuch, R.M. & Hofmaier, K., 2000. "Measuring customer satisfaction on the Internet," Research Memorandum 051, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    5. Nicola Illingworth, 2006. "Content, Context, Reflexivity and the Qualitative Research Encounter: Telling Stories in the Virtual Realm," Sociological Research Online, , vol. 11(1), pages 62-73, April.
    6. Walczuch R & Hofmaier K, 2000. "Measuring Customer Satisfaction on the Internet," Research Memorandum 019, Maastricht University, Maastricht Research School of Economics of Technology and Organization (METEOR).
    7. Caroline Bayart & Patrick Bonnel, 2012. "Combining web and face-to-face in travel surveys: comparability challenges?," Transportation, Springer, vol. 39(6), pages 1147-1171, November.
    8. Valeria Lo Iacono & Paul Symonds & David H.K. Brown, 2016. "Skype as a Tool for Qualitative Research Interviews," Sociological Research Online, , vol. 21(2), pages 103-117, May.
    9. Peter Chen & S.M. Hinton, 1999. "Realtime Interviewing Using the World Wide Web," Sociological Research Online, , vol. 4(3), pages 63-81, September.
    10. Caroline Bayart & Patrick Bonnel, 2010. "Web and face-to-face travel surveys: how comparable are they? [Enquête déplacements web - face-à-face : quelle comparabilité ?]," Post-Print halshs-00566236, HAL.
    11. Piergiorgio Degli Esposti & Ariela Mortara & Geraldina Roberti, 2021. "Sharing and Sustainable Consumption in the Era of COVID-19," Sustainability, MDPI, vol. 13(4), pages 1-15, February.
    12. Martine Selm & Nicholas Jankowski, 2006. "Conducting Online Surveys," Quality & Quantity: International Journal of Methodology, Springer, vol. 40(3), pages 435-456, June.
    13. N/A, 2004. "Christine Hine (2004) ‘Social Research Methods and the Internet: A Thematic Review’," Sociological Research Online, , vol. 9(2), pages 110-116, May.
    14. Caroline Bayart & Patrick Bonnel, 2010. "L'impact du mode d'enquête sur la mesure des comportements de mobilité," Économie et Statistique, Programme National Persée, vol. 437(1), pages 47-70.
    15. Shih-Yen Huang, 2015. "Video Commercial Image Preference Study Through The Web Analytical Tool," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 6(3), pages 71-85, October.
    16. Mir Aftab Hussain Talpur & Madzlan Napiah & Imtiaz Ahmed Chandio & Shabir Hussain Khahro, 2012. "Transportation Planning Survey Methodologies for the Proposed Study of Physical and Socio-economic Development of Deprived Rural Regions: A Review," Modern Applied Science, Canadian Center of Science and Education, vol. 6(7), pages 1-1, July.
    17. Henrietta O'Connor & Clare Madge, 2001. "Cyber-Mothers: Online Synchronous Interviewing using Conferencing Software," Sociological Research Online, , vol. 5(4), pages 102-117, February.
    18. Diane Kholos Wysocki, 1998. "But Women Can't Have ‘Hemophilia’!: A Look at the Lives of Women with Bleeding Disorder," Sociological Research Online, , vol. 3(4), pages 14-25, December.
    19. Rajesh Paleti & Lacramioara Balan, 2019. "Misclassification in travel surveys and implications to choice modeling: application to household auto ownership decisions," Transportation, Springer, vol. 46(4), pages 1467-1485, August.
    20. Nicola Illingworth, 2001. "The Internet Matters: Exploring the Use of the Internet as a Research Tool," Sociological Research Online, , vol. 6(2), pages 79-90, August.

    More about this item

    Keywords

    Public Economics;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ags:ndjtrf:207204. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: AgEcon Search (email available below). General contact details of provider: http://www.trforum.org/journal/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.