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Transit Passenger Perceptions: Face‐to‐Face Versus Web‐Based Survey

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  • Eboli, Laura
  • Mazzulla, Gabriella

Abstract

In this paper, face-to-face and web-based survey methods of collecting transit passenger perception data are compared using two transit customer satisfaction survey tools. Multivariate statistical analyses are applied to determine the differences between the two surveys. Some differences in behavior and attitudes of web survey respondents compared with those from a face-to-face survey are found. The results can help transit agencies manage their bus services to improve passenger satisfaction and service quality.

Suggested Citation

  • Eboli, Laura & Mazzulla, Gabriella, 2011. "Transit Passenger Perceptions: Face‐to‐Face Versus Web‐Based Survey," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 50(1).
    • Handle: RePEc:ags:ndjtrf:207204
    DOI: 10.22004/ag.econ.207204
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    References listed on IDEAS

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    1. Patrick Bonnel & Michel Le Nir, 1998. "The quality of survey data: Telephone versus face-to-face interviews," Post-Print halshs-00140887, HAL.
    2. R. Coomber, 1997. "Using the Internet for Survey Research," Sociological Research Online, , vol. 2(2), pages 49-58, June.
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