IDEAS home Printed from https://ideas.repec.org/a/aes/amfeco/v1y2014i35p171.html
   My bibliography  Save this article

Responsibility to Customers in the Context of Public Value Management – a German Case Study

Author

Listed:
  • Markus Bodemann

    (Academia de Studii Economice din Bucuresti)

  • Marieta Olaru

    (Academia de Studii Economice din Bucuresti)

Abstract

This paper provides results obtained within a questionnaire-based survey conducted in small to medium public administrations in Germany. The survey was carried out on the occasion of working out indicators of risks and application of risk management for public sector. The results of the questionnaire enlighten reasons for undesired deviations from plans and strategy; in addition self-estimation of internal or external factors of decisions under not-certainty and their ramifications to the sustainable execution of obligatory and voluntary tasks. Hence the results are helpful to enlighten customer responsibility.

Suggested Citation

  • Markus Bodemann & Marieta Olaru, 2014. "Responsibility to Customers in the Context of Public Value Management – a German Case Study," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 171-171, February.
    • Handle: RePEc:aes:amfeco:v:1:y:2014:i:35:p:171
    as

    Download full text from publisher

    File URL: http://www.amfiteatrueconomic.ro/temp/Article_1258.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Vasile Dinu, 2010. "The Need for Consumers’ Protection," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 262-264, June.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Dan-Cristian Dabija & Catalin Postelnicu & Nicolae Al. Pop, 2014. "Methodology for Assessing the Degree of Internationalization of Business Academic Study Programmes," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 726-726, August.
    2. Šárka Velcovská & Tomáš Sadílek, 2014. "The System of the Geographical Indication – Important Component of the Politics of the Consumers` Protection in European Union," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 228-228, February.
    3. Valentin Florentin Dumitru & Andrei Stanciu & Madalina Dumitru & Liliana Feleaga, 2014. "Pressure and Isomorphism in Business Education," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(37), pages 784-784, August.
    4. Dan Popescu & Iulia Chivu & Alina Ciocarlan-Chitucea & Daniela-Oana Popescu, 2011. "The Development of Touristic Services through Individual and Organizational Learning. Study Case: Romania and Spain," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 13(Special N), pages 725-735, November.
    5. Elena-Alexandra GORGOS & Elena-Mãdãlina VÃTÃMÃNESCU, 2016. "Online Communication and E-Commerce Dynamics in the European Union. A Consumer-Based Approach," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 17(4), pages 335-349, October.
    6. Gabriel Bratucu & Alexandra Palade (Zamfirache) & Anca Madar & Nicoleta Andreea Neacsu, 2017. "Competition on the University Educational Services Market in Romania and the Protection of Students’ Rights and Interests," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(45), pages 414-414, May.
    7. Iulian Viorel Brasoveanu & Laura Obreja Brasoveanu & Simona Mascu, 2014. "Comparative Analysis of the Consumer Protection, Considering the Globalisation and Technological Changes, within Member States of the European Union," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 517-517, May.
    8. Özgür Özmen & Roxana Sârbu & Andreea Simona Sãseanu & Corneliu Toader, 2017. "The European Foundation for Quality Management (EFQM) Excellence Model in a Low Voltage Switchgear Compan," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(S11), pages 1064-1064.
    9. Vasile Dinu & Ivan Marchevski & Eugen Dobrescu & Raluca Mariana Petrescu, 2010. "Education and Training Needs in the Field of Consumer Protection in the Lower Danube Region," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(Special N), pages 709-734, November.
    10. Dragos Ilie & Laura Ungureanu, 2014. "Survey on the Viewpoints of Credit Beneficiaries Qua Consumers in Order to increase Banking Accountability," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 138-138, February.
    11. Stefania-Cristina Curea & Eduard Dinu & Paul Prisecaru, 2017. "The Analysis of the Correlation between the Degree of Market Concentration and the Level of Consumer Protection," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 19(45), pages 339-339, May.
    12. Ioana-Nicoleta Abrudan & Ioan Plaias & Dan-Cristian Dabija, 2015. "The relationship among image, satisfaction and loyalty – innovative factor of competitiveness for shopping centers," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 17(39), pages 536-536, May.
    13. Gabriela Prelipcean & Mircea Boscoianu, 2012. "Aspects Regarding the Impact of the "Rabla" Program and the "Casa Verde" Program on the Ecological Consumption in Romania," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 14(31), pages 25-37, February.
    14. Carmen Balan, 2014. "Consumer Right to Information before Purchase: Research on the Romanian Online Stores for Technical Consumer Goods," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(36), pages 452-452, May.

    More about this item

    Keywords

    Responsibility to customers; public administration; public value management; sustainable customer satisfaction; Germany;
    All these keywords.

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:aes:amfeco:v:1:y:2014:i:35:p:171. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Valentin Dumitru (email available below). General contact details of provider: https://edirc.repec.org/data/aseeero.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.