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New Approaches of Consumers’ Protection in Terms of Management Systems’ International Standards Evolution

Author

Listed:
  • Cătălina Soriana Sitnikov

    (University of Craiova, Romania)

  • Claudiu George Bocean

    (University of Craiova, Romania)

Abstract

This paper grew out of the central issue addressed in Trading Up: Consumer and Environmental Regulation in a Global Economy by David Vogel, namely the impact of economic globalization on consumers’ protection regulations. Reviewing the extensive matter of consumer protection, with a thorough analysis of European Union last issued data, the paper summarizes and analyzes the contributions of ISO quality management standards to consumers’ protection based on a chain of logically connected concepts and activities. The approach was double-sided, intercrossing the qualitative and quantitative arguments joined with the analysis of the correlation between the efforts and effects in consumers’ protection area. Due to a yet continue divergence regarding the regulatory processes, of a visible movement to the development and implementation of more stringent standards as well as a new means for implementing integrated quality management systems, the paper suggests and develops an implementation model of integrated quality management systems, based on Jorgensen 2006 model and improved through adding the new ISO 26000 standard.

Suggested Citation

  • Cătălina Soriana Sitnikov & Claudiu George Bocean, 2010. "New Approaches of Consumers’ Protection in Terms of Management Systems’ International Standards Evolution," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 12(28), pages 360-372, June.
    • Handle: RePEc:aes:amfeco:v:12:y:2010:i:28:p:360-372
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    Citations

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    Cited by:

    1. GĂNESCU, Cristina, 2014. "Responsible Corporate Behaviour Towards Consumers And Business Innovation – Prerequisites Of Sustainable Development. A Study On Eu Countries," Journal of Financial and Monetary Economics, Centre of Financial and Monetary Research "Victor Slavescu", vol. 1(1), pages 272-281.
    2. Iulian Georgescu & Anca Antoaneta Vărzaru & Mădălina Georgiana Mangra, 2022. "The Influence of Information Technologies on Public Communication Within Sports Organizations," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 560-563, Decembrie.
    3. Simona Dumitriu & Daniela Victoria Popescu & Gabriel Ioan Mangra, 2022. "Study on the Influence of the Physical Work Environment on Organizational Results in Sports Clubs," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 550-554, Decembrie.
    4. Gabriel Ioan AVRAMESCU, 2020. "Factors Contributing To Poor Hr Performance In Fiscal Administration," Management and Marketing Journal, University of Craiova, Faculty of Economics and Business Administration, vol. 0(2), pages 193-204, November.
    5. Cristina Ganescu & Andreea Gangone & Mihaela Asandei, 2014. "Assessing the Impact of the National Cultural Framework on Responsible Corporate Behaviour towards Consumers: an Application of Geert Hofstede`s Cultural Model," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 351-351, February.
    6. Stefanescu, Silviu Cristian, 2019. "Multi-dimensional model for measurement of the motivation level and its relationship with organizational performance," MPRA Paper 102400, University Library of Munich, Germany, revised May 2020.
    7. Ramona Pîrvu & Roxana Bădîrcea, 2013. "Historical study regarding the protection of consumers within the electric energy and natural gas markets," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 15(34), pages 385-400, June.
    8. Šárka Velcovská & Tomáš Sadílek, 2014. "The System of the Geographical Indication – Important Component of the Politics of the Consumers` Protection in European Union," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 16(35), pages 228-228, February.
    9. Gabriel Ioan Avrămescu, 2020. "Research on Rewarding and Impact of Rewards on Performance," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 587-594, December.
    10. ROTEA, Cătălin Ștefan & PLOSCARU, Claudia Cristina, 2020. "Impact of expenditures with human and non-human resources on medical efficiency indicators," MPRA Paper 102356, University Library of Munich, Germany.
    11. Elena Cristina Cernătescu & Andra-Nicoleta Ploscaru & Marian Cazacu, 2020. "Research on the Impact of Training and Personal Development on Individual and Organizational Performance," Ovidius University Annals, Economic Sciences Series, Ovidius University of Constantza, Faculty of Economic Sciences, vol. 0(2), pages 619-623, December.

    More about this item

    Keywords

    consumers' protection; quality; ISO standards; implementation models for ISO integrated systems;
    All these keywords.

    JEL classification:

    • D18 - Microeconomics - - Household Behavior - - - Consumer Protection
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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