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A Stated Preference Experiment for Measuring Service Quality in Public Transport

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  1. Yanan Gao & Soora Rasouli & Harry Timmermans & Yuanqing Wang, 2020. "Prevalence of alternative processing rules in the formation of daily travel satisfaction in the context multi-trip, multi-stage, multi-attribute travel experiences," Transportation, Springer, vol. 47(3), pages 1199-1221, June.
  2. Peng Jing & Ye Zha & Kewen Pan & Ying Xue, 2023. "Investigating Multidimensional Factors Influencing Switching Intention on School Bus among Chinese Parents—A Push–Pull–Mooring Framework," Sustainability, MDPI, vol. 15(10), pages 1-24, May.
  3. Catherine Sundling & Mats E. Nilsson & Sara Hellqvist & Leslie R. Pendrill & Ragne Emardson & Birgitta Berglund, 2016. "Travel behaviour change in old age: the role of critical incidents in public transport," European Journal of Ageing, Springer, vol. 13(1), pages 75-83, March.
  4. Fei Yang & Lin Chen & Yang Cheng & Zhenxing Yao & Xu Zhang, 2015. "Urban public transport choice behavior analysis and service improvement policy-making: a case study from the metropolitan city, Chengdu, China," Journal of Applied Statistics, Taylor & Francis Journals, vol. 42(4), pages 806-816, April.
  5. Eboli, Laura & Forciniti, Carmen & Mazzulla, Gabriella, 2018. "Spatial variation of the perceived transit service quality at rail stations," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 67-83.
  6. Navid Nadimi & Rosalia Camporeale & Mostafa Khaleghi & Mohamadreza Haghani & Abbas Sheykhfard & Khaled Shaaban, 2023. "A Method to Determine an Equity Score for Transportation Systems in the Cities," Sustainability, MDPI, vol. 15(7), pages 1-22, March.
  7. Toşa, Cristian & Sato, Hitomi & Morikawa, Takayuki & Miwa, Tomio, 2018. "Commuting behavior in emerging urban areas: Findings of a revealed-preferences and stated-intentions survey in Cluj-Napoca, Romania," Journal of Transport Geography, Elsevier, vol. 68(C), pages 78-93.
  8. Juan de Oña & Rocio de Oña, 2015. "Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches," Transportation Science, INFORMS, vol. 49(3), pages 605-622, August.
  9. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  10. Alyamani, Ryan & Pappelis, Dimitrios & Kamargianni, Maria, 2024. "Modelling the determinants of electrical vehicles adoption in Riyadh, Saudi Arabia," Energy Policy, Elsevier, vol. 188(C).
  11. Díez-Mesa, Francisco & de Oña, Rocio & de Oña, Juan, 2018. "Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 118(C), pages 1-13.
  12. Lopez-Carreiro, Iria & Monzon, Andres & Lopez, Elena & Lopez-Lambas, Maria Eugenia, 2020. "Urban mobility in the digital era: An exploration of travellers' expectations of MaaS mobile-technologies," Technology in Society, Elsevier, vol. 63(C).
  13. Low, Wai-Ying & Cao, Mengqiu & De Vos, Jonas & Hickman, Robin, 2020. "The journey experience of visually impaired people on public transport in London," Transport Policy, Elsevier, vol. 97(C), pages 137-148.
  14. Beck, Matthew J. & Rose, John M., 2016. "The best of times and the worst of times: A new best–worst measure of attitudes toward public transport experiences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 86(C), pages 108-123.
  15. de Oña, Juan & Estévez, Esperanza & de Oña, Rocío, 2021. "How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison," Transport Policy, Elsevier, vol. 112(C), pages 173-188.
  16. Md Hadiuzzaman & Nahid Parvez Farazi & Sanjana Hossain & D. M. Ghius Malik, 2019. "An exploratory analysis of observed and latent variables affecting intercity train service quality in developing countries," Transportation, Springer, vol. 46(4), pages 1447-1466, August.
  17. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  18. Ojeda Diaz, Alfredo J. & Cantillo, Víctor & Arellana, Julián, 2023. "Understanding how individuals perceive changes in the built environment and the transport system after implementing a BRT system. The case of Barranquilla, Colombia," Journal of Transport Geography, Elsevier, vol. 110(C).
  19. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  20. Weiya Chen & Zixuan Kang & Xiaoping Fang & Jiajia Li, 2020. "Design a Semantic Scale for Passenger Perceived Quality Surveys of Urban Rail Transit: Within Attribute’s Service Condition and Rider’s Experience," Sustainability, MDPI, vol. 12(20), pages 1-21, October.
  21. Redman, Lauren & Friman, Margareta & Gärling, Tommy & Hartig, Terry, 2013. "Quality attributes of public transport that attract car users: A research review," Transport Policy, Elsevier, vol. 25(C), pages 119-127.
  22. Alejandro Sánchez-Atondo & Leonel García & Julio Calderón-Ramírez & José Manuel Gutiérrez-Moreno & Alejandro Mungaray-Moctezuma, 2020. "Understanding Public Transport Ridership in Developing Countries to Promote Sustainable Urban Mobility: A Case Study of Mexicali, Mexico," Sustainability, MDPI, vol. 12(8), pages 1-21, April.
  23. Hongjun Cui & Mingzhi Li & Minqing Zhu & Xinwei Ma, 2023. "Investigating the Impacts of Urban–Rural Bus Service Quality on Rural Residents’ Travel Choices Using an SEM–MNL Integration Model," Sustainability, MDPI, vol. 15(15), pages 1-22, August.
  24. Elmira Jamei & Melissa Chan & Hing Wah Chau & Eric Gaisie & Katrin Lättman, 2022. "Perceived Accessibility and Key Influencing Factors in Transportation," Sustainability, MDPI, vol. 14(17), pages 1-22, August.
  25. Andrey Sergeevich Mikhaylov & Ivan Sergeevich Gumenuk & Anna Alekseevna Mikhaylova, 2016. "Russian public transport system: the customers’ feedback on the service provision," Public Transport, Springer, vol. 8(1), pages 125-141, March.
  26. Tiago Camacho & Marcus Foth & Andry Rakotonirainy & Markus Rittenbruch & Jonathan Bunker, 2016. "The role of passenger-centric innovation in the future of public transport," Public Transport, Springer, vol. 8(3), pages 453-475, December.
  27. Klumpenhouwer, W. & Wirasinghe, S.C., 2018. "Optimal time point configuration of a bus route - A Markovian approach," Transportation Research Part B: Methodological, Elsevier, vol. 117(PA), pages 209-227.
  28. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  29. Nkurunziza, Alphonse & Zuidgeest, Mark & Brussel, Mark & Van den Bosch, Frans, 2012. "Spatial variation of transit service quality preferences in Dar-es-Salaam," Journal of Transport Geography, Elsevier, vol. 24(C), pages 12-21.
  30. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  31. Link, Heike, 2019. "The impact of including service quality into efficiency analysis: The case of franchising regional rail passenger serves in Germany," Transportation Research Part A: Policy and Practice, Elsevier, vol. 119(C), pages 284-300.
  32. Hensher, David A. & Ho, Chinh & Mulley, Corinne, 2015. "Identifying resident preferences for bus-based and rail-based investments as a complementary buy in perspective to inform project planning prioritisation," Journal of Transport Geography, Elsevier, vol. 46(C), pages 1-9.
  33. Gennaro Punzo & Demetrio Panarello & Rosalia Castellano, 2022. "Sustainable urban mobility: evidence from three developed European countries," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(5), pages 3135-3157, October.
  34. Adam Blake & Mondher Sahli & Neelu Seetaram, 2012. "Introduction," Tourism Economics, , vol. 18(6), pages 1155-1159, December.
  35. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
  36. Song, Shan & Wang, De & Zhu, Wei & Wang, Can, 2020. "Study on the spatial configuration of nursing homes for the elderly people in Shanghai: Based on their choice preference," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
  37. Tien Dung Khong & Yen Dan Tong & Le Thai Hanh Bui, 2023. "Cost-Benefit Analysis and Model Preference of Public Transportation in Can Tho City, Vietnam," Sustainability, MDPI, vol. 15(9), pages 1-17, April.
  38. Echaniz, Eneko & Cordera, Rubén & Rodriguez, Andrés & Nogués, Soledad & Coppola, Pierlugi & dell’Olio, Luigi, 2022. "Spatial and temporal variation of user satisfaction in public transport systems," Transport Policy, Elsevier, vol. 117(C), pages 88-97.
  39. Margareta Friman & Katrin Lättman & Lars E. Olsson, 2020. "Public Transport Quality, Safety, and Perceived Accessibility," Sustainability, MDPI, vol. 12(9), pages 1-14, April.
  40. Alonso, Borja & Barreda, Rosa & dell’Olio, Luigi & Ibeas, Angel, 2018. "Modelling user perception of taxi service quality," Transport Policy, Elsevier, vol. 63(C), pages 157-164.
  41. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  42. Celik, Erkan & Aydin, Nezir & Gumus, Alev Taskin, 2014. "A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey," Transport Policy, Elsevier, vol. 36(C), pages 283-293.
  43. Sofia Molander, 2018. "Changing roles and new perspectives: towards market orientation in public transport," Transportation, Springer, vol. 45(6), pages 1811-1825, November.
  44. Bellizzi, Maria Grazia & Eboli, Laura & Mazzulla, Gabriella & Postorino, Maria Nadia, 2022. "Classification trees for analysing highly educated people satisfaction with airlines’ services," Transport Policy, Elsevier, vol. 116(C), pages 199-211.
  45. Wang, Yacan & Geng, Kexin & May, Anthony D. & Zhou, Huiyu, 2022. "The impact of traffic demand management policy mix on commuter travel choices," Transport Policy, Elsevier, vol. 117(C), pages 74-87.
  46. Chee, Pei Nen Esther & Susilo, Yusak O. & Wong, Yiik Diew, 2020. "Determinants of intention-to-use first-/last-mile automated bus service," Transportation Research Part A: Policy and Practice, Elsevier, vol. 139(C), pages 350-375.
  47. Laura Eboli & Gabriella Mazzulla, 2014. "Investigating the heterogeneity of bus users' preferences through discrete choice modelling," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(8), pages 695-710, December.
  48. Mohammad Rashid & Debapratim Pandit, 2017. "Determination of appropriate service quality attributes for household toilets in rural settlements of India based on user perception," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(4), pages 1381-1406, August.
  49. Ľudmila Jánošíková & Jiří Slavík & Michal Koháni, 2014. "Estimation of a route choice model for urban public transport using smart card data," Transportation Planning and Technology, Taylor & Francis Journals, vol. 37(7), pages 638-648, October.
  50. Loría, Luis Enrique & Watson, Verity & Kiso, Takahiko & Phimister, Euan, 2019. "Investigating users' preferences for Low Emission Buses: Experiences from Europe's largest hydrogen bus fleet," Journal of choice modelling, Elsevier, vol. 32(C), pages 1-1.
  51. Md Rokibul Islam & Md Hadiuzzaman & Rajib Banik & Md Mehedi Hasnat & Sarder Rafee Musabbir & Sanjana Hossain, 2016. "Bus service quality prediction and attribute ranking: a neural network approach," Public Transport, Springer, vol. 8(2), pages 295-313, September.
  52. Mallikarjun Patil & Bandhan Bandhu Majumdar & Prasanta Kumar Sahu & Long T. Truong, 2021. "Evaluation of Prospective Users’ Choice Decision toward Electric Two-Wheelers Using a Stated Preference Survey: An Indian Perspective," Sustainability, MDPI, vol. 13(6), pages 1-22, March.
  53. Shreya Das & Debapratim Pandit, 2013. "Importance of user perception in evaluating level of service for bus transit for a developing country like India: a review," Transport Reviews, Taylor & Francis Journals, vol. 33(4), pages 402-420, July.
  54. Agyeman, Stephen & Cheng, Lin, 2020. "Analysis of barriers to perceived service quality in Ghana: Students’ perspectives on bus mobility attributes," Transport Policy, Elsevier, vol. 99(C), pages 63-85.
  55. Rahman, Farzana & Das, Tanmay & Hadiuzzaman, Md & Hossain, Sanjana, 2016. "Perceived service quality of paratransit in developing countries: A structural equation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 93(C), pages 23-38.
  56. Hemant Kumar Suman & Nomesh B. Bolia, 2019. "Mitigation of overcrowding in buses through bus planning," Public Transport, Springer, vol. 11(1), pages 159-187, June.
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