IDEAS home Printed from https://ideas.repec.org/r/taf/pubmgr/v15y2013i5p762-783.html
   My bibliography  Save this item

New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Claudiu CICEA, 2020. "Performance In Public Management. A Research Agenda With Bibliometric Approach," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(35), pages 109-123, December.
  2. Carolyn‐Dung Thi Thanh Tran & Brian Dollery, 2021. "All in the Mind: Citizen Satisfaction and Financial Performance in the Victorian Local Government System," Australian Accounting Review, CPA Australia, vol. 31(1), pages 51-64, March.
  3. Alessandro, Martin & Cardinale Lagomarsino, Bruno & Scartascini, Carlos & Streb, Jorge & Torrealday, Jerónimo, 2021. "Transparency and Trust in Government. Evidence from a Survey Experiment," World Development, Elsevier, vol. 138(C).
  4. Sébastien Dony, 2017. "Ce que nous apprennent les démarches d'amélioration de l'efficience dans les collectivités territoriales," Post-Print hal-01907400, HAL.
  5. Magdalena Wojarska & Renata Marks-Bielska & Wieslawa Lizinska & Karolina Babuchowska, 2017. "Social service provision as determinant of institutional efficiency of local self-governments," Ekonomia i Prawo, Uniwersytet Mikolaja Kopernika, vol. 16(1), pages 107-118, March.
  6. Gil Luria & Asaf Levanon & Dana Yagil & Iddo Gal, 2016. "Status, National Culture and Customers’ Propensity to Complain," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 126(1), pages 309-330, March.
  7. Marius Constantin PROFIROIU & Septimiu Rares SZABO, 2016. "Outsourcing vs decentralisation: A comparative analysis in Central and Eastern Europe," Eco-Economics Review, Ecological University of Bucharest, Economics Faculty and Ecology and Environmental Protection Faculty, vol. 2(2), pages 3-26, December.
  8. Geiguen Shin & Byong‐Kuen Jhee, 2021. "Better service delivery, more satisfied citizens? The mediating effects of local government management capacity in South Korea," Asia and the Pacific Policy Studies, Wiley Blackwell, vol. 8(1), pages 42-67, January.
  9. Isabel Narbón-Perpiñá & Maria Teresa Balaguer-Coll & Diego Prior & Emili Tortosa-Ausina, 2021. "Searching for the optimal territorial structure: the case of Spanish provincial councils," Regional Studies, Taylor & Francis Journals, vol. 55(4), pages 645-664, April.
  10. Arisi, Diego & Cortés, Alix & Delic, Diego & Rossi, Martín, 2022. "Knowledge for Results and the Efficiency of Public Agencies in Colombia," IDB Publications (Working Papers) 12007, Inter-American Development Bank.
  11. Aiqin Wang & Xuyang Chen & Xu Wang & Jia Wei & Liying Song, 2022. "Determinants of Satisfaction with Solid Waste Management Services: A Central–Local Comparison in China," IJERPH, MDPI, vol. 19(8), pages 1-22, April.
  12. Cameron Roles & Sukanya Ananth & Michael O’Donnell, 2022. "Reinforcing managerial prerogative in the Australian Public Service during the COVID-19 pandemic," The Economic and Labour Relations Review, , vol. 33(1), pages 18-36, March.
  13. Bart Voorn & Marieke van Genugten & Sandra Van Thiel, 2020. "Performance of municipally owned corporations: Determinants and mechanisms," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 91(2), pages 191-212, June.
  14. Víctor Giménez & Jorge R. Keith & Diego Prior, 2019. "Do healthcare financing systems influence hospital efficiency? A metafrontier approach for the case of Mexico," Health Care Management Science, Springer, vol. 22(3), pages 549-559, September.
  15. Raimundo Díaz-Díaz & Luis Muñoz & Daniel Pérez-González, 2017. "The Business Model Evaluation Tool for Smart Cities: Application to SmartSantander Use Cases," Energies, MDPI, vol. 10(3), pages 1-30, February.
  16. Darya Reshetnikova, 2016. "Factors of Public Assessment of Civil Servants Performance in Providing Civil Services," Public administration issues, Higher School of Economics, issue 2, pages 131-164.
  17. Andrej Christian Lindholst & Morten Balle Hansen & Thomas Barfoed Randrup & Bengt Persson & Anders Kristoffersson, 2018. "The many outcomes from contracting out: The voice of public managers," Environment and Planning C, , vol. 36(6), pages 1046-1067, September.
  18. Peng, Yuan & Bai, Xuemei, 2023. "What EV users say about policy efficacy: Evidence from Shanghai," Transport Policy, Elsevier, vol. 132(C), pages 16-26.
  19. Hossain, Mobarak, 2021. "Does greater community involvement mean more parent-teacher interaction? Evidence from seven developing countries," International Journal of Educational Development, Elsevier, vol. 83(C).
  20. Day‐Yang Liu & Hsin‐Hsin Yao & Wen‐Min Lu & Cheng‐Hsien Lin, 2020. "Impulse response function analysis of the impacts of land value‐added tax policy on government performance," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 41(6), pages 1020-1032, September.
  21. Adama Aloysious Gross & Gudlyne M. Karngar & Uriah G. Bailey, 2024. "The Political Economy of Salary Harmonization Policy and Social Equity among Public Sector Workers in Liberia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 2006-2020, July.
  22. André de Waal & Tobias Mulimbika, 2017. "A Comparative Analysis of Zambian Governmental Institutions Using the HPO Framework," SAGE Open, , vol. 7(3), pages 21582440177, July.
  23. José Luis Zafra-Gómez & Victor Giménez-García & Cristina María Campos-Alba & Emilio José Higuera-Molina, 2020. "Direct Management or Inter-Municipal Cooperation in Smaller Municipalities? Exploring Cost Efficiency and Installed Capacity in Drinking Water Supply," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 34(13), pages 4289-4302, October.
  24. Cristina M. Campos-Alba & Emilio J. De la Higuera-Molina & Gemma Pérez-López & José L. Zafra-Gómez, 2019. "Measuring the Efficiency of Public and Private Delivery Forms: An Application to the Waste Collection Service Using Order-M Data Panel Frontier Analysis," Sustainability, MDPI, vol. 11(7), pages 1-15, April.
  25. Bernard Gumah & Maxwell A. Aziabah, 2020. "“Our Lives Are Affected by Government Agencies†: Citizens’ Perception Survey as a Measure of Public Service Efficiency in Ghana," SAGE Open, , vol. 10(2), pages 21582440209, June.
  26. Anna Francesca Pattaro & Marco Ranuzzini & Luca Bonacini, 2019. "Inter-municipal cooperation as a solution for public services delivery? The case of Unioni di Comuni in Emilia-Romagna Region," Department of Economics 0144, University of Modena and Reggio E., Faculty of Economics "Marco Biagi".
  27. Cheng Rui Wei & Yu Wang, 2021. "Research on the Evaluation and Influence Mechanism of Public Housing Service Quality: A Case Study of Shanghai," Sustainability, MDPI, vol. 13(2), pages 1-22, January.
  28. Yue Wang & Honggen Zhu & Noshaba Aziz & Yu Liu, 2023. "Does Social Capital Improve the Effectiveness of Public Service? An Insight from Rural-to-Urban Migrants in China," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 165(2), pages 431-452, January.
  29. Kuntal Goswami & Rolf Gerritsen, 2021. "Policy Life Cycle Analysis of Three Australian State-level Public Policies: Exploring the Political Dimension of Sustainable Development," Journal of Development Policy and Practice, , vol. 6(1), pages 9-35, January.
  30. Tafuro, Alessandra & Dammacco, Giuseppe & Esposito, Paolo & Mastroleo, Giovanni, 2022. "Rethinking performance measurement models using a fuzzy logic system approach: a performative exploration on ownership in waste management," Socio-Economic Planning Sciences, Elsevier, vol. 79(C).
  31. Yunsoo Lee, 2021. "Government for Leaving No One Behind: Social Equity in Public Administration and Trust in Government," SAGE Open, , vol. 11(3), pages 21582440211, July.
  32. Jude Howell & Regina Enjuto Martinez & Yuanyuan Qu, 2021. "Technologies of Authoritarian Statecraft in Welfare Provision: Contracting Services to Social Organizations," Development and Change, International Institute of Social Studies, vol. 52(6), pages 1418-1444, November.
  33. Stefano Marasca & Marco Gatti, 2020. "Editoriale. Il gap tra teoria e prassi negli studi di management accounting nel settore pubblico: alcune riflessioni," MANAGEMENT CONTROL, FrancoAngeli Editore, vol. 2020(1), pages 5-10.
  34. Wei Chen & Yijun Shi & Liwen Fan & Lijun Huang & Jingyi Gao, 2021. "Influencing Factors of Public Satisfaction with COVID-19 Prevention Services Based on Structural Equation Modeling (SEM): A Study of Nanjing, China," IJERPH, MDPI, vol. 18(24), pages 1-18, December.
  35. Lih-Ren Liu & Yuh-Ming Lee, 2016. "Remedial Measures for Erroneous Environmental Policies: Assessing Infrastructure Projects of Waste-to-Energy Incineration in Taiwan with a Case Study of the Taitung Incinerator," Sustainability, MDPI, vol. 8(12), pages 1-13, December.
  36. Jing Xiong & Zening Xu & Liwen Li & Xu Liu, 2022. "The Effect of Cross-Boundary Supply on the Accessibility of Public Services in Urban Governance: An Example of Shanghai," Sustainability, MDPI, vol. 14(19), pages 1-13, October.
  37. Cooper, Christine & Lapsley, Irvine, 2021. "Hillsborough: The fight for accountability," CRITICAL PERSPECTIVES ON ACCOUNTING, Elsevier, vol. 79(C).
  38. Yin Lei Win Swe & Seunghoo Lim, 2019. "Associations between the Mixture of Governance Modes and the Performance of Local Public Service Delivery," Politics and Governance, Cogitatio Press, vol. 7(4), pages 301-314.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.