IDEAS home Printed from https://ideas.repec.org/r/kap/transp/v47y2020i2d10.1007_s11116-018-9921-4.html
   My bibliography  Save this item

Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Tahlyan, Divyakant & Said, Maher & Mahmassani, Hani & Stathopoulos, Amanda & Walker, Joan & Shaheen, Susan, 2022. "For whom did telework not work during the Pandemic? understanding the factors impacting telework satisfaction in the US using a multiple indicator multiple cause (MIMIC) model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 155(C), pages 387-402.
  2. Mazzulla, Gabriella & Eboli, Laura & Forciniti, Carmen, 2024. "Do women perceive pedestrian path attractiveness differently from men?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
  3. Monsuur, Fredrik & Enoch, Marcus & Quddus, Mohammed & Meek, Stuart, 2021. "Modelling the impact of rail delays on passenger satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 19-35.
  4. Li, Mengyi & Ma, Qin-hai, 2022. "“Do not impose on others what you desire.†Research on the influence of service Personnel's interactive orientation on customer comfort," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  5. Quy Nguyen-Phuoc, Duy & Nguyen, Teron & Ngoc Su, Diep & Thi Le, Phuong & Oviedo-Trespalacios, Oscar, 2022. "How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 302-320.
  6. Yuan, Yalong & Yang, Min & Feng, Tao & Rasouli, Soora & Li, Dawei & Ruan, Xinpei, 2021. "Heterogeneity in passenger satisfaction with air-rail integration services: Results of a finite mixture partial least squares model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 147(C), pages 133-158.
  7. de Oña, Juan, 2021. "Understanding the mediator role of satisfaction in public transport: A cross-country analysis," Transport Policy, Elsevier, vol. 100(C), pages 129-149.
  8. Sun, Fan & Jin, Minjie & Zhang, Tao & Huang, Wencheng, 2022. "Satisfaction differences in bus traveling among low-income individuals before and after COVID-19," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 311-332.
  9. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Mohd Haniff Osman & Faridah Hanim Khairuddin & Nur Mustakiza Zakaria, 2022. "An Empirical Study of Passengers’ Perceived Satisfaction with Monorail Service Quality: Case of Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  10. Maria Grazia Bellizzi & Luigi dell’Olio & Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2020. "Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  11. Juan Oña & Rocío Oña, 2023. "Is it possible to attract private vehicle users towards public transport? Understanding the key role of service quality, satisfaction and involvement on behavioral intentions," Transportation, Springer, vol. 50(3), pages 1073-1101, June.
  12. Kaplan, Sigal & Tchetchik, Anat & Greenberg, Doron & Sapir, Itsik, 2022. "Transit use reduction following COVID-19: The effect of threat appraisal, proactive coping and institutional trust," Transportation Research Part A: Policy and Practice, Elsevier, vol. 159(C), pages 338-356.
  13. Ahmad Nazrul Hakimi Ibrahim & Muhamad Nazri Borhan & Nur Izzi Md. Yusoff & Amiruddin Ismail & Muhamad Razuhanafi Mat Yazid & Nor Aznirahani Mhd Yunin & Sotaro Yukawa, 2021. "Gender and Age Do Matter: Exploring the Effect of Passengers’ Gender and Age on the Perception of Light Rail Transit Service Quality in Kuala Lumpur, Malaysia," Sustainability, MDPI, vol. 13(2), pages 1-18, January.
  14. Zhang, Wenjia & Liu, Chengcheng & Zhang, Hongmou, 2023. "Public acceptance of congestion pricing policies in Beijing: The roles of neighborhood built environment and air pollution perception," Transport Policy, Elsevier, vol. 143(C), pages 106-120.
  15. Chauhan, Vivek & Gupta, Akshay & Parida, Manoranjan, 2021. "Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users’ satisfaction of public transport," Transport Policy, Elsevier, vol. 102(C), pages 47-60.
  16. Rocsana Bucea-Manea-Țoniş & Oliva M. D. Martins & Radu Bucea-Manea-Țoniş & Cătălin Gheorghiță & Valentin Kuleto & Milena P. Ilić & Violeta-Elena Simion, 2021. "Blockchain Technology Enhances Sustainable Higher Education," Sustainability, MDPI, vol. 13(22), pages 1-21, November.
  17. Eyal Eckhaus & Nitza Davidovitch, 2022. "Economies of Scale Through E-Teaching in the Post-COVID Era – Students’ Improvements Recommendations Using Mixed Methods Design," International Journal of Higher Education, Sciedu Press, vol. 11(3), pages 1-67, June.
  18. Rong, Rui & Liu, Lishan & Jia, Ning & Ma, Shoufeng, 2022. "Impact analysis of actual traveling performance on bus passenger’s perception and satisfaction," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 80-100.
  19. Ruiz, Elkin & Yushimito, Wilfredo F. & Aburto, Luis & de la Cruz, Rolando, 2024. "Predicting passenger satisfaction in public transportation using machine learning models," Transportation Research Part A: Policy and Practice, Elsevier, vol. 181(C).
  20. Mandhani, Jyoti & Nayak, Jogendra Kumar & Parida, Manoranjan, 2020. "Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 140(C), pages 320-336.
  21. Park, Keunhyun & Farb, Anna & Chen, Shuolei, 2021. "First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders," Transport Policy, Elsevier, vol. 112(C), pages 32-42.
  22. Niu, Zhipeng & Hu, Xiaowei & Qi, Shouming & Yang, Haihua & Wang, Siqing & An, Shi, 2021. "Determinants to parking mode alternatives: A model integrating technology acceptance model and satisfaction–loyalty model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 216-234.
  23. Sun, Shichao & Xu, Lingyu & Yao, Yukun & Duan, Zhengyu, 2021. "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 70-83.
  24. Qiang Yang & Catherine Y. P. Chan & Kwai-sang Chin & Yan-lai Li, 2021. "A three-phase QFD-based framework for identifying key passenger needs to improve satisfaction with the seat of high-speed rail in China," Transportation, Springer, vol. 48(5), pages 2627-2662, October.
  25. Sun, Shichao & Zhou, Linlin & Wang, Pingye & Zhang, Hui, 2024. "Unraveling the inconsistency in captive riders’ behaviors and attitudes within public transportation service usage: An integrated modeling approach," Research in Transportation Economics, Elsevier, vol. 105(C).
  26. Nguyen-Phuoc, Duy Q. & Phuong Tran, Anh Thi & Nguyen, Tiep Van & Le, Phuong Thi & Su, Diep Ngoc, 2021. "Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach," Transport Policy, Elsevier, vol. 101(C), pages 162-173.
  27. Tiglao, Noriel Christopher C. & De Veyra, Janna M. & Tolentino, Niki Jon Y. & Tacderas, Mark Angelo Y., 2020. "The perception of service quality among paratransit users in Metro Manila using structural equations modelling (SEM) approach," Research in Transportation Economics, Elsevier, vol. 83(C).
  28. Weng, JianCheng & Yu, JiangBo & Di, XiaoJian & Lin, PengFei & Wang, Jing-Jing & Mao, Li-Zeng, 2023. "How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
  29. Juan de Oña, 2022. "Service quality, satisfaction and behavioral intentions towards public transport from the point of view of private vehicle users," Transportation, Springer, vol. 49(1), pages 237-269, February.
  30. Al-Baraa Abdulrahman Al-Mekhlafi & Ahmad Shahrul Nizam Isha & Nicholas Chileshe & Mohammed Abdulrab & Ahmed Farouk Kineber & Muhammad Ajmal, 2021. "Impact of Safety Culture Implementation on Driving Performance among Oil and Gas Tanker Drivers: A Partial Least Squares Structural Equation Modelling (PLS-SEM) Approach," Sustainability, MDPI, vol. 13(16), pages 1-17, August.
  31. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  32. Chakrabarti, Sandip, 2022. "Passively wait for gridlock, or proactively invest in service? Strategies to promote car-to-transit switches among aspirational urbanites in rapidly developing contexts," Transport Policy, Elsevier, vol. 115(C), pages 251-261.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.