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Herding in Queues with Waiting Costs: Rationality and Regret

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Cited by:

  1. Ruomeng Cui & Dennis J. Zhang & Achal Bassamboo, 2019. "Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon," Management Science, INFORMS, vol. 65(3), pages 1216-1235, March.
  2. Czerny, Achim I. & Guo, Pengfei & Hassin, Refael, 2022. "Shall firms withhold exact waiting time information from their customers? A transport example," Transportation Research Part B: Methodological, Elsevier, vol. 166(C), pages 128-142.
  3. Guillaume Roels & Xuanming Su, 2014. "Optimal Design of Social Comparison Effects: Setting Reference Groups and Reference Points," Management Science, INFORMS, vol. 60(3), pages 606-627, March.
  4. Jing Peng & Jianghua Zhang & Tengfei Nie, 2025. "Social influence and channel competition in the live-streaming market," Annals of Operations Research, Springer, vol. 344(2), pages 617-645, January.
  5. Vasiliki Kostami & Dimitris Kostamis & Serhan Ziya, 2017. "Pricing and Capacity Allocation for Shared Services," Manufacturing & Service Operations Management, INFORMS, vol. 19(2), pages 230-245, May.
  6. Qiao‐Chu He & Ying‐Ju Chen & Rhonda Righter, 2020. "Learning with Projection Effects in Service Operations Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(1), pages 90-100, January.
  7. Eyster, Erik & Galeotti, Andrea & Kartik, Navin & Rabin, Matthew, 2014. "Congested observational learning," Games and Economic Behavior, Elsevier, vol. 87(C), pages 519-538.
  8. Sushil Bikhchandani & David Hirshleifer & Omer Tamuz & Ivo Welch, 2024. "Information Cascades and Social Learning," Journal of Economic Literature, American Economic Association, vol. 62(3), pages 1040-1093, September.
  9. Çavdar, Bahar & Erkip, Nesim, 2023. "Word-of-Mouth on Action: Analysis of Optimal Shipment Policy When Customers are Resentful," Omega, Elsevier, vol. 118(C).
  10. Li Chen & Yiangos Papanastasiou, 2021. "Seeding the Herd: Pricing and Welfare Effects of Social Learning Manipulation," Management Science, INFORMS, vol. 67(11), pages 6734-6750, November.
  11. Wang, Haiyan & Olsen, Tava Lennon & Shalpegin, Timofey, 2022. "Demand Postponement with Strategic Service Customers," Omega, Elsevier, vol. 107(C).
  12. Ming Hu & Yang Li & Jianfu Wang, 2018. "Efficient Ignorance: Information Heterogeneity in a Queue," Management Science, INFORMS, vol. 64(6), pages 2650-2671, June.
  13. Dimitrios Logothetis & Antonis Economou, 2023. "The impact of information on transportation systems with strategic customers," Production and Operations Management, Production and Operations Management Society, vol. 32(7), pages 2189-2206, July.
  14. Pengfei Guo & Moshe Haviv & Zhenwei Luo & Yulan Wang, 2022. "Optimal queue length information disclosure when service quality is uncertain," Production and Operations Management, Production and Operations Management Society, vol. 31(5), pages 1912-1927, May.
  15. Isabel Kaluza & Guido Voigt & Knut Haase & Antonia Dietze, 2024. "Control of Online-Appointment Systems When the Booking Status Signals Quality of Service," Schmalenbach Journal of Business Research, Springer, vol. 76(3), pages 397-432, September.
  16. Dennis J. Zhang & Gad Allon & Jan A. Van Mieghem, 2017. "Does Social Interaction Improve Learning Outcomes? Evidence from Field Experiments on Massive Open Online Courses," Manufacturing & Service Operations Management, INFORMS, vol. 19(3), pages 347-367, July.
  17. Laurens G. Debo & Christine Parlour & Uday Rajan, 2012. "Signaling Quality via Queues," Management Science, INFORMS, vol. 58(5), pages 876-891, May.
  18. repec:esx:essedp:706 is not listed on IDEAS
  19. Laurens Debo & Uday Rajan & Senthil K. Veeraraghavan, 2020. "Signaling Quality via Long Lines and Uninformative Prices," Manufacturing & Service Operations Management, INFORMS, vol. 22(3), pages 513-527, May.
  20. Hassin, Refael & Roet-Green, Ricky, 2018. "Cascade equilibrium strategies in a two-server queueing system with inspection cost," European Journal of Operational Research, Elsevier, vol. 267(3), pages 1014-1026.
  21. Wang, Haiyan & Olsen, Tava Lennon & Liu, Guiqing, 2018. "Service capacity competition with peak arrivals and delay sensitive customers," Omega, Elsevier, vol. 77(C), pages 80-95.
  22. Opher Baron & Xiaole Chen & Yang Li, 2023. "Omnichannel Services: The False Premise and Operational Remedies," Management Science, INFORMS, vol. 69(2), pages 865-884, February.
  23. Luyi Yang & Laurens G. Debo & Varun Gupta, 2019. "Search Among Queues Under Quality Differentiation," Management Science, INFORMS, vol. 65(8), pages 3605-3623, August.
  24. Alessandro Arlotto & Andrew E. Frazelle & Yehua Wei, 2019. "Strategic Open Routing in Service Networks," Management Science, INFORMS, vol. 65(2), pages 735-750, February.
  25. Simone Marinesi & Karan Girotra & Serguei Netessine, 2018. "The Operational Advantages of Threshold Discounting Offers," Management Science, INFORMS, vol. 64(6), pages 2690-2708, June.
  26. David Lagziel & Yevgeny Tsodikovich, 2023. "Second Opinions and the Humility Threshold," Working Papers 2305, Ben-Gurion University of the Negev, Department of Economics.
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