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Signaling New Product Reliability with After-Sales Service Contracts

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Cited by:

  1. Li, Dong, 2020. "When less is more: Recovery technology investment and segmentation for uptime-centered services," European Journal of Operational Research, Elsevier, vol. 286(1), pages 267-281.
  2. Qin, Xuwei & Shao, Lusheng & Jiang, Zhong-Zhong, 2020. "Contract design for equipment after-sales service with business interruption insurance," European Journal of Operational Research, Elsevier, vol. 284(1), pages 176-187.
  3. Lusheng Shao & Derui Wang & Xiaole Wu, 2023. "Competitive Forward and Spot Trading Under Yield Uncertainty," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 214-228, July.
  4. Behzad Hezarkhani & Mahesh Nagarajan & Chunyang Tong, 2022. "Toward servitization: Optimal design of uptime‐guarantee maintenance contracts," Production and Operations Management, Production and Operations Management Society, vol. 31(10), pages 3806-3822, October.
  5. Mehta, Ritu & Balakumar, Karthikeyan, 2021. "Redesigning after-sales service: Impact on incumbent product distribution channels," Journal of Retailing and Consumer Services, Elsevier, vol. 58(C).
  6. Panos Kouvelis & Hirofumi Matsuo & Yixuan Xiao & Quan Yuan, 2023. "Long-Term Service Agreement in Power Systems," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 288-303, July.
  7. Cao, Yiqiu & Wang, Qiangqiang, 2022. "The informational role of guarantee contracts," European Journal of Operational Research, Elsevier, vol. 301(1), pages 191-202.
  8. Eduard Calvo & Ruomeng Cui & Juan Camilo Serpa, 2019. "Oversight and Efficiency in Public Projects: A Regression Discontinuity Analysis," Management Science, INFORMS, vol. 65(12), pages 5651-5675, December.
  9. Michael S. Pangburn & Euthemia Stavrulaki, 2022. "From Used to New: Committing to Product Refresh Services," Sustainability, MDPI, vol. 14(8), pages 1-21, April.
  10. Qianru Ge & Willem van Jaarsveld & Zümbül Atan, 2020. "Optimal redesign decisions through failure rate estimates," Naval Research Logistics (NRL), John Wiley & Sons, vol. 67(4), pages 254-271, June.
  11. Bin Li & Onur Boyabatlı & Buket Avcı, 2023. "The Impact of Commodity Price Uncertainty on the Economic Value of Waste-to-Energy Conversion in Agricultural Processing," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 229-249, July.
  12. Vibhuti Dhingra & Harish Krishnan, 2021. "Managing Reputation Risk in Supply Chains: The Role of Risk Sharing Under Limited Liability," Management Science, INFORMS, vol. 67(8), pages 4845-4862, August.
  13. Christopher S. Tang & S. Alex Yang & Jing Wu, 2018. "Sourcing from Suppliers with Financial Constraints and Performance Risk," Manufacturing & Service Operations Management, INFORMS, vol. 20(1), pages 70-84, February.
  14. Li, Dong & Mishra, Nishant, 2021. "Engaging suppliers for reliability improvement under outcome-based compensations," Omega, Elsevier, vol. 102(C).
  15. Jiang Shenyang & Jiang Zhibin & Niu Yimeng & Wu Jing, 2023. "The Impact of Servicization of Manufacturing Firms on Bullwhip Effects," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 304-317, July.
  16. Oben Ceryan & Florian Lücker, 2023. "Disruption Mitigation and Pricing Flexibility," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 177-192, July.
  17. Munten, Pauline & Vanhamme, Joëlle, 2023. "To reduce waste, have it repaired! The quality signaling effect of product repairability," Journal of Business Research, Elsevier, vol. 156(C).
  18. Xu, Man & Tang, Wansheng & Zhao, Ruiqing, 2023. "Should reputable e-retailers undertake service activities along with sales?," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  19. Nicos Savva & Tolga Tezcan & Özlem Yıldız, 2019. "Can Yardstick Competition Reduce Waiting Times?," Management Science, INFORMS, vol. 65(7), pages 3196-3215, July.
  20. Yanfei Lan & Zhibing Liu & Baozhuang Niu, 2017. "Pricing and Design of After-Sales Service Contract: The Value of Mining Asymmetric Sales Cost Information," Asia-Pacific Journal of Operational Research (APJOR), World Scientific Publishing Co. Pte. Ltd., vol. 34(01), pages 1-25, February.
  21. Korkeamäki, Lauri & Kohtamäki, Marko & Parida, Vinit, 2021. "Worth the risk? The profit impact of outcome-based service offerings for manufacturing firms," Journal of Business Research, Elsevier, vol. 131(C), pages 92-102.
  22. Deprez, Laurens & Antonio, Katrien & Boute, Robert, 2021. "Pricing service maintenance contracts using predictive analytics," European Journal of Operational Research, Elsevier, vol. 290(2), pages 530-545.
  23. Selvaprabu Nadarajah, 2023. "Corporate Renewable Procurement Analytics," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 250-266, July.
  24. Zhou, Rui & Liao, Yi & Shen, Wenjing & Yang, Shilei, 2020. "Channel selection and fulfillment service contracts in the presence of asymmetric service information," International Journal of Production Economics, Elsevier, vol. 222(C).
  25. Paolo Guiotto & Andrea Roncoroni, 2023. "Optimal Newsvendor IRM with Downside Risk," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 193-213, July.
  26. Hamid Nazerzadeh & Georgia Perakis, 2016. "Technical Note—Nonlinear Pricing Competition with Private Capacity Information," Operations Research, INFORMS, vol. 64(2), pages 329-340, April.
  27. Rahimi-Ghahroodi, S. & Al Hanbali, A. & Zijm, W.H.M. & Timmer, J.B., 2020. "Multi-resource emergency supply contracts with asymmetric information in the after-sales services," International Journal of Production Economics, Elsevier, vol. 229(C).
  28. Jing Hou & Burak Kazaz & Fasheng Xu, 2023. "Blockchain-Based Digital Payment Obligations for Trade Finance," Foundations and Trends(R) in Technology, Information and Operations Management, now publishers, vol. 16(3-4), pages 267-287, July.
  29. S. Alex Yang & Nitin Bakshi & Christopher J. Chen, 2021. "Trade Credit Insurance: Operational Value and Contract Choice," Management Science, INFORMS, vol. 67(2), pages 875-891, February.
  30. Ying Gao & Xiangpei Hu & Qingkai Ji, 2022. "Quality signaling strategies of experience goods in online–offline channel integration," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 43(7), pages 2967-2981, October.
  31. Dong Li & Nishant Mishra & Serguei Netessine, 2023. "Contracting for Product Support Under Information Asymmetry," Management Science, INFORMS, vol. 69(8), pages 4627-4645, August.
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