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Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust

Citations

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Cited by:

  1. Edward Gu & Tianguang Meng & Hongying Wang & Alexander Zhang, 2023. "E-Government Use, Perceived Transparency, Public Knowledge of Government Performance, and Satisfaction with Government: An Analysis of Mediating, Moderating, and Framing Mechanisms Based on the COVID-," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 169(1), pages 79-124, September.
  2. Nourallah, Mustafa, 2023. "One size does not fit all: Young retail investors’ initial trust in financial robo-advisors," Journal of Business Research, Elsevier, vol. 156(C).
  3. Shuiqing Yang & Xianwu Zeng, 2018. "Sustainability of Government Social Media: A Multi-Analytic Approach to Predict Citizens’ Mobile Government Microblog Continuance," Sustainability, MDPI, vol. 10(12), pages 1-17, December.
  4. Yi Mei & Xiaoyan Xu & Xiaodong Li, 2020. "Encouraging Patient Engagement Behaviors from the Perspective of Functional Quality," IJERPH, MDPI, vol. 17(22), pages 1-15, November.
  5. Jaehun Joo & Yuming Han, 2021. "An Evidence of Distributed Trust in Blockchain-Based Sustainable Food Supply Chain," Sustainability, MDPI, vol. 13(19), pages 1-15, October.
  6. Shahzad, Fakhar & Xiu, Guoyi & Shafique Khan, Muhammad Aamir & Shahbaz, Muhammad, 2020. "Predicting the adoption of a mobile government security response system from the user's perspective: An application of the artificial neural network approach," Technology in Society, Elsevier, vol. 62(C).
  7. Ciesielska, Magdalena & Rizun, Nina & Chabik, Jakub, 2022. "Assessment of E-government inclusion policies toward seniors: A framework and case study," Telecommunications Policy, Elsevier, vol. 46(7).
  8. Honora, Andreawan & Chih, Wen-Hai & Wang, Kai-Yu, 2022. "Managing social media recovery: The important role of service recovery transparency in retaining customers," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  9. Yang, Xue, 2021. "Determinants of consumers’ continuance intention to use social recommender systems: A self-regulation perspective," Technology in Society, Elsevier, vol. 64(C).
  10. Ming Yang & Jinglu Jiang & Melody Kiang & Fangyun Yuan, 2022. "Re-Examining the Impact of Multidimensional Trust on Patients’ Online Medical Consultation Service Continuance Decision," Information Systems Frontiers, Springer, vol. 24(3), pages 983-1007, June.
  11. Teng, Qiuling & Bai, Xiaoyu & Apuke, Oberiri Destiny, 2024. "Modelling the factors that affect the intention to adopt emerging digital technologies for a sustainable smart world city," Technology in Society, Elsevier, vol. 78(C).
  12. Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
  13. Aladwani, Adel M. & Dwivedi, Yogesh K., 2018. "Towards a theory of SocioCitizenry: Quality anticipation, trust configuration, and approved adaptation of governmental social media," International Journal of Information Management, Elsevier, vol. 43(C), pages 261-272.
  14. Danckwerts, Sebastian & Meißner, Lasse & Krampe, Caspar, 2019. "Examining User Experience of Conversational Agents in Hedonic Digital Services – Antecedents and the Role of Psychological Ownership," SMR - Journal of Service Management Research, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 3(3), pages 111-125.
  15. Raed A.I. Abueed & Mehmet Aga, 2019. "Sustainable Knowledge Creation and Corporate Outcomes: Does Corporate Data Governance Matter?," Sustainability, MDPI, vol. 11(20), pages 1-15, October.
  16. Heng Tang & Xiaowan Lin, 2019. "Curbing shopping cart abandonment in C2C markets — an uncertainty reduction approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 29(3), pages 533-552, September.
  17. Cheng, Xusen & Zhang, Shuang & Ran, Yanyue & Ma, Baojun, 2024. "Enhancing the perceived resilience of the road transportation system: Utilizing cues from ridesharing," Transportation Research Part A: Policy and Practice, Elsevier, vol. 186(C).
  18. Chien-Ta Bruce Ho & Nathatenee Gebsombut, 2019. "Communication Factors Affecting Tourist Adoption of Social Network Sites," Sustainability, MDPI, vol. 11(15), pages 1-13, August.
  19. Severin Weiler & Christian Matt & Thomas Hess, 2022. "Immunizing with information – Inoculation messages against conversational agents’ response failures," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(1), pages 239-258, March.
  20. Fosso Wamba, Samuel & Queiroz, Maciel M. & Trinchera, Laura, 2020. "Dynamics between blockchain adoption determinants and supply chain performance: An empirical investigation," International Journal of Production Economics, Elsevier, vol. 229(C).
  21. Bettina Distel & Holger Koelmann & Ralf Plattfaut & Jörg Becker, 2022. "Watch who you trust! A structured literature review to build a typology of e-government risks," Information Systems and e-Business Management, Springer, vol. 20(4), pages 789-818, December.
  22. Janin K Hentzen & Arvid OI Hoffmann & Rebecca M Dolan, 2024. "The role of digital technology in communication and information flow in the Australian Superannuation industry," Australian Journal of Management, Australian School of Business, vol. 49(4), pages 657-677, November.
  23. Viswanath Venkatesh, 2022. "Adoption and use of AI tools: a research agenda grounded in UTAUT," Annals of Operations Research, Springer, vol. 308(1), pages 641-652, January.
  24. Yogesh Upadhyay & Ruturaj Baber & Justin Paul & Prerana Baber & Lisa Cain, 2024. "Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market," Electronic Commerce Research, Springer, vol. 24(2), pages 799-823, June.
  25. Espasandín-Bustelo, Francisco & Rufino-Rus, José Ignacio & Rodríguez-Serrano, M. Ángeles, 2023. "Innovation and performance in social economy enterprises: The mediating effect of legitimacy for customers," Journal of Business Research, Elsevier, vol. 158(C).
  26. Tobias Dehling & Ali Sunyaev, 2024. "A Design Theory for Transparency of Information Privacy Practices," Information Systems Research, INFORMS, vol. 35(3), pages 956-977, September.
  27. Wu, Wei & Wang, Sihang & Ding, Guanqi & Mo, Jinfei, 2023. "Elucidating trust-building sources in social shopping: A consumer cognitive and emotional trust perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  28. repec:eur:ejmsjr:527 is not listed on IDEAS
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