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Do hotels' "green" attributes contribute to customer satisfaction?

Citations

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Cited by:

  1. Mouillot, Philippe & Pupion, Pierre-Charles, 2017. "Ecosystem-based Artefacts as a Source of Loyalty at the French Valley of the Monkeys," Ecological Economics, Elsevier, vol. 141(C), pages 106-118.
  2. Sri Vandayuli Riorini, 2017. "How to Improve Brand Equity in Tourism," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 417-434.
  3. Maria-del-Mar Alonso-Almeida & Alfredo Rocafort & Fernando Borrajo, 2016. "Shedding Light on Eco-Innovation in Tourism: A Critical Analysis," Sustainability, MDPI, vol. 8(12), pages 1-12, December.
  4. Mihaela Simona Moise & Irene Gil-Saura & Maja Šerić & Maria Eugenia Ruiz Molina, 2019. "Influence of environmental practices on brand equity, satisfaction and word of mouth," Journal of Brand Management, Palgrave Macmillan, vol. 26(6), pages 646-657, November.
  5. Alessia Acampora & Michele Preziosi & Maria Claudia Lucchetti & Roberto Merli, 2022. "The Role of Hotel Environmental Communication and Guests’ Environmental Concern in Determining Guests’ Behavioral Intentions," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
  6. Socrat Ghadban & Maya Shames & Haifa Abou Mayaleh, 2017. "Trash Crisis and Solid Waste Management in Lebanon-Analyzing Hotels’ Commitment and Guests’ Preferences," Post-Print hal-01611253, HAL.
  7. Wen-Chih Yeh & Chun-Chang Lee & Cheng Yu & Pei-Shan Wu & Jia-Yu Chang & Jiun-Hau Huang, 2020. "The Impact of the Physical Attractiveness and Intellectual Competence on Loyalty," Sustainability, MDPI, vol. 12(10), pages 1-23, May.
  8. Miguel Ángel Moliner & Diego Monferrer & Marta Estrada & Rosa M. Rodríguez, 2019. "Environmental Sustainability and the Hospitality Customer Experience: A Study in Tourist Accommodation," Sustainability, MDPI, vol. 11(19), pages 1-15, September.
  9. Faranak Memarzadeh & Sulekha Anand, 2020. "Guest Socioeconomic Status and Hotel Green Technology: Manager Entrepreneurial Advantage," International Journal of Sustainable Entrepreneurship and Corporate Social Responsibility (IJSECSR), IGI Global, vol. 5(2), pages 55-65, July.
  10. Matthew B. Lunde, 2018. "Sustainability in marketing: a systematic review unifying 20 years of theoretical and substantive contributions (1997–2016)," AMS Review, Springer;Academy of Marketing Science, vol. 8(3), pages 85-110, December.
  11. Soad Abokhamis Mousavi & Ercan Hoşkara & Kyle M. Woosnam, 2017. "Developing a Model for Sustainable Hotels in Northern Cyprus," Sustainability, MDPI, vol. 9(11), pages 1-23, November.
  12. Shuli Yang & Junwu Chai, 2022. "The Influence of Enterprises’ Green Marketing Behavior on Consumers’ Green Consumption Intention—Mediating Role and Moderating Role," Sustainability, MDPI, vol. 14(22), pages 1-20, November.
  13. Yusuf Yılmaz & Engin Üngüren & Yaşar Yiğit Kaçmaz, 2019. "Determination of Managers’ Attitudes Towards Eco-Labeling Applied in the Context of Sustainable Tourism and Evaluation of the Effects of Eco-Labeling on Accommodation Enterprises," Sustainability, MDPI, vol. 11(18), pages 1-27, September.
  14. Mansour Alyahya & Meqbel Aliedan & Gomaa Agag & Ziad H. Abdelmoety, 2023. "The Antecedents of Hotels’ Green Creativity: The Role of Green HRM, Environmentally Specific Servant Leadership, and Psychological Green Climate," Sustainability, MDPI, vol. 15(3), pages 1-18, February.
  15. Christèle Camelis & Sylvie Llosa & Cécile Maunier, 2015. "Gestion de la satisfaction et de l’insatisfaction des touristes : les apports du modèle Tétraclasse," Post-Print hal-01243401, HAL.
  16. repec:jtr:journl:v:5:y:2012:i:1:p:47-74 is not listed on IDEAS
  17. Michele Preziosi & Alessia Acampora & Maria Claudia Lucchetti & Roberto Merli, 2022. "Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction," Sustainability, MDPI, vol. 14(6), pages 1-20, March.
  18. Katherine M Nelson & Stefan Partelow & Moritz Stäbler & Sonya Graci & Marie Fujitani, 2021. "Tourist willingness to pay for local green hotel certification," PLOS ONE, Public Library of Science, vol. 16(2), pages 1-19, February.
  19. Francisco Vicente Sales Melo & Salomão Alencar de Farias, 2014. "Sustainability as an Identity Factor of Tourist Destinations at Websites:Does the Consumer Care?," Brazilian Business Review, Fucape Business School, vol. 11(2), pages 135-158, March.
  20. Kapera Izabela & Wszendybył-Skulska Ewa, 2017. "Pro-Ecological Hotel Policies as Assessed by Guests," Turyzm / Tourism, Sciendo, vol. 27(2), pages 57-62, December.
  21. Kim, Jin-Young & Hlee, Sunyoung & Joun, Youhee, 2016. "Green practices of the hotel industry: Analysis through the windows of smart tourism system," International Journal of Information Management, Elsevier, vol. 36(6), pages 1340-1349.
  22. Sainaghi, Ruggero & Phillips, Paul & Zavarrone, Emma, 2017. "Performance measurement in tourism firms: A content analytical meta-approach," Tourism Management, Elsevier, vol. 59(C), pages 36-56.
  23. Carlos Rodríguez & Marta Jacob & Carmen Florido, 2020. "Socioeconomic Profile of Tourists with a Greater Circular Attitude and Behaviour in Hotels of a Sun and Beach Destination," IJERPH, MDPI, vol. 17(24), pages 1-28, December.
  24. Mahmoud Alreahi & Zoltán Bujdosó & Zoltán Lakner & Laszlo Pataki & Kai Zhu & Lóránt Dénes Dávid & Moaaz Kabil, 2023. "Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary," Sustainability, MDPI, vol. 15(15), pages 1-18, August.
  25. Ailie K.Y. Tang & Kee‐hung Lai & T. C. E. Cheng, 2012. "Environmental Governance of Enterprises and their Economic Upshot through Corporate Reputation and Customer Satisfaction," Business Strategy and the Environment, Wiley Blackwell, vol. 21(6), pages 401-411, September.
  26. Alexandros Apostolakis & Shabbar Jaffry & Markos Kourgiantakis, 2020. "Examination of Individual Preferences for Green Hotels in Crete," Sustainability, MDPI, vol. 12(20), pages 1-17, October.
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