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Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation

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Cited by:

  1. Coelho, Filipe J. & Evanschitzky, Heiner & Sousa, Carlos M.P. & Olya, Hossein & Taheri, Babak, 2021. "Control mechanisms, management orientations, and the creativity of service employees: Symmetric and asymmetric modeling," Journal of Business Research, Elsevier, vol. 132(C), pages 753-764.
  2. Lu Yuan & Hyun Jeong Kim & Hyounae (Kelly) Min, 2023. "How Cultural Intelligence Facilitates Employee Voice in the Hospitality Industry," Sustainability, MDPI, vol. 15(11), pages 1-15, May.
  3. Schepers, Jeroen J.L. & Nijssen, Edwin J. & van der Heijden, Gielis A.H., 2016. "Innovation in the frontline: Exploring the relationship between role conflict, ideas for improvement, and employee service performance," International Journal of Research in Marketing, Elsevier, vol. 33(4), pages 797-817.
  4. Locander, David A. & Darrat, Mahmoud A. & Babin, Barry J., 2023. "Examining the impact of salesperson orientation on creative selling, passive deviance, and organizational outcomes," Journal of Business Research, Elsevier, vol. 154(C).
  5. Meyer, Jan-Hinrich & González, Eva M. & Lopez-Lomelí, Miguel A., 2022. "Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  6. Lages, Luis Filipe, 2016. "VCW—Value Creation Wheel: Innovation, technology, business, and society," Journal of Business Research, Elsevier, vol. 69(11), pages 4849-4855.
  7. Gilberto Santos & Jose Carlos Sá & Maria João Félix & Luís Barreto & Filipe Carvalho & Manuel Doiro & Kristína Zgodavová & Miladin Stefanović, 2021. "New Needed Quality Management Skills for Quality Managers 4.0," Sustainability, MDPI, vol. 13(11), pages 1-22, May.
  8. Xin Liu & Yan Huang & Jaehyoung Kim & Sanggyun Na, 2023. "How Ethical Leadership Cultivates Innovative Work Behaviors in Employees? Psychological Safety, Work Engagement and Openness to Experience," Sustainability, MDPI, vol. 15(4), pages 1-22, February.
  9. Lip Ryan Shin & Sunghyup Sean Hyun, 2019. "Impact of Managerial Influence Tactics on Job Creativity and Performance: A Focus on Korean Airline Service Employees," Sustainability, MDPI, vol. 11(16), pages 1-14, August.
  10. Malhotra, Neeru & Ackfeldt, Anna-Lena, 2016. "Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms," Journal of Business Research, Elsevier, vol. 69(10), pages 4132-4139.
  11. Michela C. Mason & Francesco Massara & Francesco Raggiotto, 2022. "An analysis of the relationships between human, technological and physical factors in the retail banking sector," Italian Journal of Marketing, Springer, vol. 2022(2), pages 249-266, June.
  12. Hanen Khanchel & Karim Ben Kahla, 2019. "Job Dissatisfaction and Turnover Crises in Tunisia," Business and Management Research, Business and Management Research, Sciedu Press, vol. 8(3), pages 53-73, September.
  13. van Osselaer, Stijn M.J. & Fuchs, Christoph & Schreier, Martin & Puntoni, Stefano, 2020. "The Power of Personal," Journal of Retailing, Elsevier, vol. 96(1), pages 88-100.
  14. Lyngdoh, Teidorlang & Liu, Annie H. & Sridhar, Guda, 2018. "Applying positive psychology to selling behaviors: A moderated–mediation analysis integrating subjective well-being, coping and organizational identity," Journal of Business Research, Elsevier, vol. 92(C), pages 142-153.
  15. Edwards, John & Miles, Morgan P. & D'Alessandro, Steven & Frost, Mark, 2022. "Linking B2B sales performance to entrepreneurial self-efficacy, entrepreneurial selling actions," Journal of Business Research, Elsevier, vol. 142(C), pages 585-593.
  16. Mohamed Laid Ouakouak & Noufou Ouedraogo, 2017. "Antecedents Of Employee Creativity And Organisational Innovation: An Empirical Study," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 21(07), pages 1-26, October.
  17. Kwang-Ho Lee & Sunghyup Sean Hyun & Haeik Park & Kwangyong Kim, 2020. "The Antecedents and Consequences of Psychological Safety in Airline Firms: Focusing on High-Quality Interpersonal Relationships," IJERPH, MDPI, vol. 17(7), pages 1-19, March.
  18. Juliano Domingues & Valter Afonso Vieira & Raj Agnihotri, 2017. "The interactive effects of goal orientation and leadership style on sales performance," Marketing Letters, Springer, vol. 28(4), pages 637-649, December.
  19. Xiangfei Zeng & Ning Zhang & Lianghua Chen & Wenpei Zhang, 2023. "The Impact of Interactive Control in Budget Management on Innovation Performance of Enterprises: From the Perspective of Manager Role Stress," IJERPH, MDPI, vol. 20(3), pages 1-21, January.
  20. Vatankhah, Sanaz, 2021. "Dose safety motivation mediate the effect of psychological contract of safety on flight attendants' safety performance outcomes?: A social exchange perspective," Journal of Air Transport Management, Elsevier, vol. 90(C).
  21. Lages, Luis Filipe & Mata, Jose & Griffith, David A., 2013. "Change in international market strategy as a reaction to performance decline," Journal of Business Research, Elsevier, vol. 66(12), pages 2600-2611.
  22. Shankar, Venkatesh & Kleijnen, Mirella & Ramanathan, Suresh & Rizley, Ross & Holland, Steve & Morrissey, Shawn, 2016. "Mobile Shopper Marketing: Key Issues, Current Insights, and Future Research Avenues," Journal of Interactive Marketing, Elsevier, vol. 34(C), pages 37-48.
  23. Guangdong Wu & Zhibin Hu & Junwei Zheng, 2019. "Role Stress, Job Burnout, and Job Performance in Construction Project Managers: The Moderating Role of Career Calling," IJERPH, MDPI, vol. 16(13), pages 1-20, July.
  24. Luis Filipe Lages, 2016. "VCW—Value Creation Wheel: Innovation, technology, business, and society," Nova SBE Working Paper Series wp600, Universidade Nova de Lisboa, Nova School of Business and Economics.
  25. Jie Feng & Yucheng Zhang & Xinmei Liu & Long Zhang & Xiao Han, 2018. "Just the Right Amount of Ethics Inspires Creativity: A Cross-Level Investigation of Ethical Leadership, Intrinsic Motivation, and Employee Creativity," Journal of Business Ethics, Springer, vol. 153(3), pages 645-658, December.
  26. Jiangang Wang & Fanghong Liu, 2023. "Will more skills become a burden? The effect of positional ambiguity on player and team performance," Annals of Operations Research, Springer, vol. 325(1), pages 467-493, June.
  27. Park, Hyewon & Hur, Won-Moo & Kang, Seongho, 2023. "Contribution of sales control in salespeople’s creative selling: Work engagement as a mediator," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  28. Lange, Fredrik & Rosengren, Sara & Blom, Angelica, 2016. "Store-window creativity's impact on shopper behavior," Journal of Business Research, Elsevier, vol. 69(3), pages 1014-1021.
  29. AbdussalaamIyanda Ismail & Abdul Halim Abdul Majid & Maria Abdul Rahman & Noor Asma Jamaluddin & Ade Irma Susantiy & Cut Irna Setiawati, 2021. "Aligning Malaysian SMEs with the Megatrends: The Roles of HPWPs and Employee Creativity in Enhancing Malaysian SME Performance," Global Business Review, International Management Institute, vol. 22(2), pages 364-380, April.
  30. Groza, Mark D. & Locander, David A. & Howlett, Charles H., 2016. "Linking thinking styles to sales performance: The importance of creativity and subjective knowledge," Journal of Business Research, Elsevier, vol. 69(10), pages 4185-4193.
  31. Najafi-Tavani, Saeed & Zaefarian, Ghasem & Robson, Matthew J. & Naudé, Peter & Abbasi, Faramarz, 2022. "When customer involvement hinders/promotes product innovation performance: The concurrent effect of relationship quality and role ambiguity," Journal of Business Research, Elsevier, vol. 145(C), pages 130-143.
  32. Shahzad Hassan & Norazah Mohd Suki & Maria Akhtar & Khan Zaman Khan & Naveed Hassan, 2022. "What Is The Role Of Humble Leadership In Shaping Customer Citizenship Behavior And Employee Innovative Work Behavior? Evidence From Service Sector," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 11(2), pages 235-243, June.
  33. Justyna Żywiołek & Elena Roxana Tucmeanu & Alin Iulian Tucmeanu & Nicoleta Isac & Zahid Yousaf, 2022. "Nexus of Transformational Leadership, Employee Adaptiveness, Knowledge Sharing, and Employee Creativity," Sustainability, MDPI, vol. 14(18), pages 1-16, September.
  34. Yang, Yefei & Lee, Peter K.C. & Cheng, T.C. Edwin, 2017. "Leveraging selected operational improvement practices to achieve both efficiency and creativity: A multi-level study in frontline service operations," International Journal of Production Economics, Elsevier, vol. 191(C), pages 298-310.
  35. Marit Engen & Peter Magnusson, 2015. "Exploring the role of front-line employees as innovators," The Service Industries Journal, Taylor & Francis Journals, vol. 35(6), pages 303-324, April.
  36. Jiajing Shao & Jacob Cherian & Li Xu & Muhammad Zaheer & Sarminah Samad & Ubaldo Comite & Liana Mester & Daniel Badulescu, 2022. "A CSR Perspective to Drive Employee Creativity in the Hospitality Sector: A Moderated Mediation Mechanism of Inclusive Leadership and Polychronicity," Sustainability, MDPI, vol. 14(10), pages 1-22, May.
  37. Wassili Lasarov & Stefan Hoffmann & Ulrich Orth, 2023. "Vanishing Boycott Impetus: Why and How Consumer Participation in a Boycott Decreases Over Time," Journal of Business Ethics, Springer, vol. 182(4), pages 1129-1154, February.
  38. Jing Zhang & Yidan Hong & Andrew P. Smith, 2022. "The Relationship between Role Ambiguity and Workers’ Creativity during the COVID-19 Pandemic in China," IJERPH, MDPI, vol. 19(23), pages 1-12, November.
  39. Vieira, Valter Afonso & Fernandes de Negreiros, Leticia & Agnihotri, Raj & Bakeshloo, Khashayar Afshar, 2021. "Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance: A research note," Journal of Retailing, Elsevier, vol. 97(3), pages 347-358.
  40. Yeh, Shih-Shuo & Huan, Tzung-Cheng, 2017. "Assessing the impact of work environment factors on employee creative performance of fine-dining restaurants," Tourism Management, Elsevier, vol. 58(C), pages 119-131.
  41. Rostami, Amin & Gabler, Colin & Agnihotri, Raj, 2019. "Under pressure: The pros and cons of putting time pressure on your salesforce," Journal of Business Research, Elsevier, vol. 103(C), pages 153-162.
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