Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions

Citations

Cited by:

1. Zhang, Zhichao & Xu, Haiyan & Chen, Kebing & Zhao, Yingxue & Liu, Zhi, 2023. "Channel mode selection for an e-platform supply chain in the presence of a secondary marketplace," European Journal of Operational Research, Elsevier, vol. 305(3), pages 1215-1235.
2. Daniel, Christopher & Hernandez, Tony, 2024. "What retail apocalypse? A Delphi forecast of commercial space demand in the Toronto region," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
3. Qiang Wang & Nenggui Zhao & Xiang Ji, 2024. "Reselling or agency selling? The strategic role of live streaming commerce in distribution contract selection," Electronic Commerce Research, Springer, vol. 24(2), pages 983-1016, June.
4. Lin, Jiaxin & Choi, Tsan-Ming & Kuo, Yong-Hong, 2023. "Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?," European Journal of Operational Research, Elsevier, vol. 307(3), pages 1225-1239.
5. Li, Xiaoxiao & Gao, Jie & Bian, Yiwen, 2023. "Return freight insurance strategies for the online retailer and insurance company," International Journal of Production Economics, Elsevier, vol. 256(C).
6. Niu, Baozhuang & Chen, Yuyang & Zhang, Jianhua & Chen, Kanglin & Jin, Yong, 2025. "Brands’ Livestream Selling with Influencers’ Converting Fans into Consumers," Omega, Elsevier, vol. 131(C).
7. Yiming Li & Gang Li & Xiajun Amy Pan, 2023. "Optimal return shipping insurance policy with consumers' anticipated regret," Production and Operations Management, Production and Operations Management Society, vol. 32(10), pages 3209-3226, October.
8. Xu, Xiaoping & Wang, Yuting & Cheng, T.C.E. & Choi, Tsan-Ming, 2024. "Should live broadcasting platforms adopt artificial intelligence? A sales effort perspective," European Journal of Operational Research, Elsevier, vol. 318(3), pages 979-999.
9. Wang, Xu & Xu, Yang & Choi, Tsan-Ming & Zhou, Qiang, 2024. "Who should pay for the return freight in e-commerce? Platforms, retailers or consumers," International Journal of Production Economics, Elsevier, vol. 277(C).
10. Liu, Jiqiong & Yuan, Rui & Feng, Shuai, 2023. "Whether to offer return-freight insurance or open a physical showroom: A strategic analysis of an online retailer’s decisions," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
11. Yang, Guangyong & Ji, Guojun, 2022. "The impact of cross-selling on managing consumer returns in omnichannel operations," Omega, Elsevier, vol. 111(C).
12. Zhou, Xiaoyang & Liu, He & Li, Jialu & Zhang, Kai & Lev, Benjamin, 2023. "Channel strategies when digital platforms emerge: A systematic literature review," Omega, Elsevier, vol. 120(C).
13. Wei, Lin & Zheng, Shengming & Du, Shaofu & Zhang, Baofeng, 2025. "Agency selling or reselling: The role of cause marketing," European Journal of Operational Research, Elsevier, vol. 320(2), pages 343-357.
14. Niu, Baozhuang & Liu, Jiayun & Zhang, Jianhua & Chen, Kanglin, 2024. "Promised-delivery-time-driven reselling facing global platform's private label competition: Game analysis and data validation," Omega, Elsevier, vol. 123(C).
15. Xiong, Hui & Liu, Jie, 2023. "Return insurance in a competitive market: Benefiting the high-quality or low-quality retailer?," International Journal of Production Economics, Elsevier, vol. 255(C).
16. He, Shan & Dai, Ying & Ma, Zu-Jun, 2023. "To offer or not to offer? The optimal value-insured strategy for crowdsourced delivery platforms," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 173(C).
17. Zhao, Ying & Guan, Zhi-min & Zhang, Jun, 2023. "Return freight strategies and selling formats in e-commerce supply chain: The perspective of consumer fairness concerns and online shopping returns," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
18. Qiyuan Li & Yanli Fang & Yan Chen, 2025. "Return Strategies of Competing E-Sellers: Return Freight Insurance vs. Return Pickup Services," Mathematics, MDPI, vol. 13(2), pages 1-36, January.
19. Wang, Jian & He, Shulin, 2022. "Optimal decisions of modularity, prices and return policy in a dual-channel supply chain under mass customization," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 160(C).
20. Eruguz, Ayse Sena & Karabağ, Oktay & Tetteroo, Eline & van Heijst, Carl & van den Heuvel, Wilco & Dekker, Rommert, 2024. "Customer-to-customer returns logistics: Can it mitigate the negative impact of online returns?," Omega, Elsevier, vol. 128(C).
21. Tan, Yinliang (Ricky) & Yu, Chuanbin & Liu, Yang & Zheng, Quan, 2024. "Agency models in online platforms: A review of recent developments and future prospects," European Journal of Operational Research, Elsevier, vol. 319(3), pages 679-695.
22. Zhang, Zhichao & Xu, Haiyan & Zhao, Yingxue & Liu, Zhi & Chen, Kebing, 2023. "Extended warranty service provision: A strategic analysis for the E-commerce platform supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 177(C).
23. Chen, Kebing & Liu, Jiawen & Huang, Ziyue & Wang, Shengbin, 2024. "Information sharing strategy and channel selection with substitutable products," International Journal of Production Economics, Elsevier, vol. 268(C).
24. Chen, Zhongwei & Fan, Zhi-Ping & Zhu, Stuart X., 2023. "Extracting values from consumer returns: The role of return-freight insurance for competing e-sellers," European Journal of Operational Research, Elsevier, vol. 306(1), pages 141-155.
25. Duong, Quang Huy & Zhou, Li & Meng, Meng & Nguyen, Truong Van & Ieromonachou, Petros & Nguyen, Duy Tiep, 2022. "Understanding product returns: A systematic literature review using machine learning and bibliometric analysis," International Journal of Production Economics, Elsevier, vol. 243(C).
26. Xiang Li & Shu Zhou & Guojun Ji & Weina Shi, 2022. "Optimal Return Freight Insurance Policies in a Competitive Environment," Sustainability, MDPI, vol. 14(18), pages 1-38, September.