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A modified VIKOR multiple-criteria decision method for improving domestic airlines service quality

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  1. Gupta, Himanshu, 2018. "Evaluating service quality of airline industry using hybrid best worst method and VIKOR," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 35-47.
  2. Kuo-Hsiung Chen & Jui-Mei Yien & Chien-Chung Kao & Ying-Yu Chen & Fu-Sheng Tsai, 2021. "Sustainable Strategies for Marathon Tourism in the Time of Pandemics," Sustainability, MDPI, vol. 13(5), pages 1-15, March.
  3. Zhen Wang & Rongxi Wang & Wei Deng & Yong Zhao, 2022. "An Integrated Approach-Based FMECA for Risk Assessment: Application to Offshore Wind Turbine Pitch System," Energies, MDPI, vol. 15(5), pages 1-25, March.
  4. Hossein Sayyadi Tooranloo & Arezoo Sadat Ayatollah, 2024. "Neutrosophic VIKOR approach for multi-attribute group decision-making," Operations Research and Decisions, Wroclaw University of Science and Technology, Faculty of Management, vol. 34(2), pages 121-134.
  5. Bellizzi, Maria Grazia & dell’Olio, Luigi & Eboli, Laura & Mazzulla, Gabriella, 2021. "Detecting passengers' heterogeneity on airlines’ services using SP data," Journal of Air Transport Management, Elsevier, vol. 96(C).
  6. Maria Grazia Bellizzi & Luigi dell’Olio & Laura Eboli & Carmen Forciniti & Gabriella Mazzulla, 2020. "Passengers’ Expectations on Airlines’ Services: Design of a Stated Preference Survey and Preliminary Outcomes," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  7. Gudiel Pineda, Pedro Jose & Liou, James J.H. & Hsu, Chao-Che & Chuang, Yen-Ching, 2018. "An integrated MCDM model for improving airline operational and financial performance," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 103-117.
  8. Kurtulmuşoğlu, Feride Bahar & Can, Gülin Feryal & Pakdil, Fatma & Tolon, Metehan, 2018. "Does gender matter? Considering gender of service in the airline industry," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 73-82.
  9. Anael Labigne & Olga N. Kononykhina & Irina V. Mersianova, 2015. "In Search Of Critical Capacity: Exploring Attitudes Of NPO Leaders In Russia," HSE Working papers WP BRP 59/SOC/2015, National Research University Higher School of Economics.
  10. Vicent Penadés-Plà & Tatiana García-Segura & José V. Martí & Víctor Yepes, 2016. "A Review of Multi-Criteria Decision-Making Methods Applied to the Sustainable Bridge Design," Sustainability, MDPI, vol. 8(12), pages 1-21, December.
  11. Maji, Leon, 2012. "A note on “A modified VIKOR multiple-criteria decision method for improving domestic airlines service qualityâ€," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 7-8.
  12. Yalcin Kavus, Bahar & Gulum Tas, Pelin & Ayyildiz, Ertugrul & Taskin, Alev, 2022. "A three-level framework to evaluate airline service quality based on interval valued neutrosophic AHP considering the new dimensions," Journal of Air Transport Management, Elsevier, vol. 99(C).
  13. Perçin, Selçuk, 2018. "Evaluating airline service quality using a combined fuzzy decision-making approach," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 48-60.
  14. Lu, Ming-Tsang & Hsu, Chao-Che & Liou, James J.H. & Lo, Huai-Wei, 2018. "A hybrid MCDM and sustainability-balanced scorecard model to establish sustainable performance evaluation for international airports," Journal of Air Transport Management, Elsevier, vol. 71(C), pages 9-19.
  15. Iuan-Yuan Lu & Tsuanq Kuo & Ting-Syuan Lin & Gwo-Hshiung Tzeng & Shan-Lin Huang, 2016. "Multicriteria Decision Analysis to Develop Effective Sustainable Development Strategies for Enhancing Competitive Advantages: Case of the TFT-LCD Industry in Taiwan," Sustainability, MDPI, vol. 8(7), pages 1-31, July.
  16. Samanci, Simge & Didem Atalay, Kumru & Bahar Isin, Feride, 2021. "Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era," Journal of Air Transport Management, Elsevier, vol. 90(C).
  17. Tsai, Pei-Hsuan & Wang, Ying-Wei & Yeh, Hsin-Jang, 2021. "An evaluation model for the development of more humane correctional institutions: Evidence from Penghu Prison," Evaluation and Program Planning, Elsevier, vol. 89(C).
  18. Deveci, Muhammet & Özcan, Ender & John, Robert & Öner, Sultan Ceren, 2018. "Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 83-98.
  19. Basfirinci, Cigdem & Mitra, Amitava, 2015. "A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 239-248.
  20. Jamal Ouenniche & Kais Bouslah & Blanca Perez-Gladish & Bing Xu, 2021. "A new VIKOR-based in-sample-out-of-sample classifier with application in bankruptcy prediction," Annals of Operations Research, Springer, vol. 296(1), pages 495-512, January.
  21. Chithambaranathan, P. & Subramanian, Nachiappan & Gunasekaran, Angappa & Palaniappan, PL.K., 2015. "Service supply chain environmental performance evaluation using grey based hybrid MCDM approach," International Journal of Production Economics, Elsevier, vol. 166(C), pages 163-176.
  22. Fu, Yan-Kai, 2019. "An integrated approach to catering supplier selection using AHP-ARAS-MCGP methodology," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 164-169.
  23. Parvin Golfam & Parisa-Sadat Ashofteh & Hugo A. Loáiciga, 2019. "Evaluation of the VIKOR and FOWA Multi-Criteria Decision Making Methods for Climate-Change Adaptation of Agricultural Water Supply," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 33(8), pages 2867-2884, June.
  24. Danish Farooq & Sarbast Moslem & Arshad Jamal & Farhan Muhammad Butt & Yahya Almarhabi & Rana Faisal Tufail & Meshal Almoshaogeh, 2021. "Assessment of Significant Factors Affecting Frequent Lane-Changing Related to Road Safety: An Integrated Approach of the AHP–BWM Model," IJERPH, MDPI, vol. 18(20), pages 1-17, October.
  25. Zhang, Ling & Zhang, Luping & Zhou, Peng & Zhou, Dequn, 2015. "A non-additive multiple criteria analysis method for evaluation of airline service quality," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 154-161.
  26. Tsai, Pei-Hsuan & Chen, Chih-Jou, 2021. "Entertainment in retailing: Challenges and opportunities in the TV game console industry," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  27. Arthur J. Lin & Hai-Yen Chang & Brian Hung, 2022. "Identifying Key Financial, Environmental, Social, Governance (ESG), Bond, and COVID-19 Factors Affecting Global Shipping Companies—A Hybrid Multiple-Criteria Decision-Making Method," Sustainability, MDPI, vol. 14(9), pages 1-29, April.
  28. Shu-Kung Hu & James J. H. Liou & Ming-Tsang Lu & Yen-Ching Chuang & Gwo-Hshiung Tzeng, 2018. "Improving NFC Technology Promotion for Creating the Sustainable Education Environment by Using a Hybrid Modified MADM Model," Sustainability, MDPI, vol. 10(5), pages 1-24, April.
  29. Chandra Prakash Garg & Archana Sharma, 2020. "Sustainable outsourcing partner selection and evaluation using an integrated BWM–VIKOR framework," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 22(2), pages 1529-1557, February.
  30. Ruchi Mishra & Rajesh Kr Singh & Venkatesh Mani, 2023. "A hybrid multi criteria decision-making framework to facilitate omnichannel adoption in logistics: an empirical case study," Annals of Operations Research, Springer, vol. 326(2), pages 685-719, July.
  31. Tsai, Pei-Hsuan & Lin, Guan-Yi & Zheng, Yu-Lin & Chen, Yi-Chong & Chen, Pao-Zhen & Su, Zheng-Cheng, 2020. "Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 56(C).
  32. Krstic, Bojan & Petrovic, Jelena & Stanišić, Tanja, 2015. "Analysis Of Key Indicators Of Economic Dimensions Of Spas' Sustainable Development In Serbia As Tourism Destinations," Ekonomika, Journal for Economic Theory and Practice and Social Issues, Society of Economists Ekonomika, Nis, Serbia, vol. 61(3), pages 1-12, September.
  33. Kazim Sari & Abdullah Alper Sener, 2022. "Service quality and intention to recommend in low-cost and full-service airlines in Turkey," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(3), pages 297-309, September.
  34. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  35. Sun-Weng Huang & James J. H. Liou & Hai-Hua Chuang & Gwo-Hshiung Tzeng, 2021. "Using a Modified VIKOR Technique for Evaluating and Improving the National Healthcare System Quality," Mathematics, MDPI, vol. 9(12), pages 1-21, June.
  36. Keshavarz Ghorabaee, Mehdi & Amiri, Maghsoud & Zavadskas, Edmundas Kazimieras & Turskis, Zenonas & Antucheviciene, Jurgita, 2017. "A new hybrid simulation-based assignment approach for evaluating airlines with multiple service quality criteria," Journal of Air Transport Management, Elsevier, vol. 63(C), pages 45-60.
  37. Niu, Shih-Yuan & Liu, Chiung-Lin & Chang, Chih-Ching & Ye, Kung-Don, 2016. "What are passenger perspectives regarding airlines' environmental protection? An empirical investigation in Taiwan," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 84-91.
  38. Dehnavi, Morteza Narimani & Yazdian, Seyed Ahmad & Sadjadi, Seyed Jafar, 2023. "Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines," Journal of Air Transport Management, Elsevier, vol. 109(C).
  39. Dinçer, Hasan & Yüksel, Serhat, 2019. "An integrated stochastic fuzzy MCDM approach to the balanced scorecard-based service evaluation," Mathematics and Computers in Simulation (MATCOM), Elsevier, vol. 166(C), pages 93-112.
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