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Using a Modified VIKOR Technique for Evaluating and Improving the National Healthcare System Quality

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  • Sun-Weng Huang

    (Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei 10608, Taiwan
    Graduate Institute of Urban Planning, College of Public Affairs, National Taipei University, New Taipei City 23741, Taiwan)

  • James J. H. Liou

    (Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei 10608, Taiwan)

  • Hai-Hua Chuang

    (Department of Family Medicine, Chang-Gung Memorial Hospital, Taipei & Linkou Branch, Taoyuan 33305, Taiwan
    College of Medicine, Chang Gung University, Taoyuan 33302, Taiwan)

  • Gwo-Hshiung Tzeng

    (Graduate Institute of Urban Planning, College of Public Affairs, National Taipei University, New Taipei City 23741, Taiwan)

Abstract

The effectiveness of the national/regional healthcare system is one of the keys to prevent the spread of COVID-19. In the face of this unknown pandemic, where the healthcare system should continue to be promoted and improved are crucial decision issues. In the past, most studies have used the subjective opinions of experts for analysis and decision-making processes when investigating complicated decision-making problems. However, such decision-making processes are easily influenced by experts’ preferences. Therefore, this research proposes a soft computing technology that integrates CRiteria Importance Through Intercriteria Correlation (CRITIC) with the modified VlseKriterijumska Optimizacija I Kompromisno Resenje in Serbian, meaning multicriteria optimization and compromise solution (modified VIKOR) technique to reduce the impact of expert preference. In order to cope with the fact that COVID-19 has spread globally and to discover problems quickly and effectively, this study uses the global health security (GHS) index as the evaluation framework and conducts overall discussions in 195 countries/regions around the world. It is verified that the technology of soft computing can be used for continuous promotion and improvement of the national/regional healthcare system. This technology facilitates decision makers to know the gap of performance between the current healthcare system and the aspiration level. Finally, based on these gaps, we provide management advice to help improve these systems.

Suggested Citation

  • Sun-Weng Huang & James J. H. Liou & Hai-Hua Chuang & Gwo-Hshiung Tzeng, 2021. "Using a Modified VIKOR Technique for Evaluating and Improving the National Healthcare System Quality," Mathematics, MDPI, vol. 9(12), pages 1-21, June.
    • Handle: RePEc:gam:jmathe:v:9:y:2021:i:12:p:1349-:d:573070
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    References listed on IDEAS

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    2. Hassad de Andrade, Liz & Moreira Antunes, Jorge Junio & Araújo de Medeiros, Antônio Mamede & Wanke, Peter & Nunes, Bernardo Pereira, 2022. "The impact of social welfare and COVID-19 stringency on the perceived utility of food apps: A hybrid MCDM approach," Socio-Economic Planning Sciences, Elsevier, vol. 82(PB).

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