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Analytics-based decision-making for service systems: A qualitative study and agenda for future research

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Cited by:

  1. Ashrafi, Amir & Zareravasan, Ahad, 2022. "An ambidextrous approach on the business analytics-competitive advantage relationship: Exploring the moderating role of business analytics strategy," Technological Forecasting and Social Change, Elsevier, vol. 179(C).
  2. Shahriar Akter & Saradhi Motamarri & Shahriar Sajib & Ruwan J. Bandara & Shlomo Tarba & Demetris Vrontis, 2024. "Theorising the Microfoundations of analytics empowerment capability for humanitarian service systems," Annals of Operations Research, Springer, vol. 335(3), pages 989-1013, April.
  3. Ranjan Chaudhuri & Sheshadri Chatterjee & Demetris Vrontis & Alkis Thrassou, 2024. "Adoption of robust business analytics for product innovation and organizational performance: the mediating role of organizational data-driven culture," Annals of Operations Research, Springer, vol. 339(3), pages 1757-1791, August.
  4. Borghi, Matteo & Mariani, Marcello M., 2022. "The role of emotions in the consumer meaning-making of interactions with social robots," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  5. Harkaran Kava & Konstantina Spanaki & Thanos Papadopoulos & Stella Despoudi & Oscar Rodriguez-Espindola & Masoud Fakhimi, 2024. "Data analytics diffusion in the UK renewable energy sector: an innovation perspective," Annals of Operations Research, Springer, vol. 333(2), pages 717-742, February.
  6. Showimy Aldossari & Umi Asma’ Mokhtar & Ahmad Tarmizi Abdul Ghani, 2023. "Factor Influencing the Adoption of Big Data Analytics: A Systematic Literature and Experts Review," SAGE Open, , vol. 13(4), pages 21582440231, December.
  7. Janarthanan Balakrishnan & Yogesh K. Dwivedi, 2024. "Conversational commerce: entering the next stage of AI-powered digital assistants," Annals of Operations Research, Springer, vol. 333(2), pages 653-687, February.
  8. Sharan Srinivas & Surya Ramachandiran, 2024. "Passenger intelligence as a competitive opportunity: unsupervised text analytics for discovering airline-specific insights from online reviews," Annals of Operations Research, Springer, vol. 333(2), pages 1045-1075, February.
  9. Ahmad Ibrahim Aljumah & Mohammed T. Nuseir & Md. Mahmudul Alam, 2021. "Traditional marketing analytics, big data analytics and big data system quality and the success of new product development," Post-Print hal-03538161, HAL.
  10. H. Kava & K. Spanaki & T. Papadopoulos & S. Despoudi & O. Rodriguez Espindola & M. Fakhimi, 2024. "Data analytics diffusion in the UK renewable energy sector: an innovation perspective," Post-Print hal-04478933, HAL.
  11. Mujahid Mohiuddin Babu & Mahfuzur Rahman & Ashraful Alam & Bidit Lal Dey, 2024. "Exploring big data-driven innovation in the manufacturing sector: evidence from UK firms," Annals of Operations Research, Springer, vol. 333(2), pages 689-716, February.
  12. Mariani, Marcello M. & Borghi, Matteo & Laker, Benjamin, 2023. "Do submission devices influence online review ratings differently across different types of platforms? A big data analysis," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
  13. Harkaran Kava & Konstantina Spanaki & Thanos Papadopoulos & Stella Despoudi & Oscar Rodriguez-Espindola & Masoud Fakhimi, 2021. "Data Analytics Diffusion in the UK Renewable Energy Sector: An Innovation Perspective," Post-Print hal-03781046, HAL.
  14. Agag, Gomaa & Shehawy, Yasser Moustafa & Almoraish, Ahmed & Eid, Riyad & Chaib Lababdi, Houyem & Gherissi Labben, Thouraya & Abdo, Said Shabban, 2024. "Understanding the relationship between marketing analytics, customer agility, and customer satisfaction: A longitudinal perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  15. Jacopo Ballerini & Dorra Yahiaoui & Guido Giovando & Alberto Ferraris, 2024. "E-commerce channel management on the manufacturers’ side: ongoing debates and future research pathways," Review of Managerial Science, Springer, vol. 18(2), pages 413-447, February.
  16. Samuel Fosso Wamba & Maciel M. Queiroz & Lunwen Wu & Uthayasankar Sivarajah, 2024. "Big data analytics-enabled sensing capability and organizational outcomes: assessing the mediating effects of business analytics culture," Annals of Operations Research, Springer, vol. 333(2), pages 559-578, February.
  17. Maryia Zaitsava & Elona Marku & Maria Chiara Guardo & Azar Shahgholian, 2023. "A fine-grained perspective on big data knowledge creation: dimensions, insights, and mechanism from a pilot study," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 27(2), pages 547-573, June.
  18. Balakrishnan, Janarthanan & Abed, Salma S. & Jones, Paul, 2022. "The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
  19. Shahriar Akter & Katina Michael & Muhammad Rajib Uddin & Grace McCarthy & Mahfuzur Rahman, 2022. "Transforming business using digital innovations: the application of AI, blockchain, cloud and data analytics," Annals of Operations Research, Springer, vol. 308(1), pages 7-39, January.
  20. Sheshadri Chatterjee & Ranjan Chaudhuri & Demetris Vrontis, 2024. "Does data-driven culture impact innovation and performance of a firm? An empirical examination," Annals of Operations Research, Springer, vol. 333(2), pages 601-626, February.
  21. Rawan Babalghaith & Amer Aljarallah, 2024. "Factors Affecting Big Data Analytics Adoption in Small and Medium Enterprises," Information Systems Frontiers, Springer, vol. 26(6), pages 2165-2187, December.
  22. Umme Hani & Ananda Wickramasinghe & Uraiporn Kattiyapornpong & Shahriar Sajib, 2024. "The future of data-driven relationship innovation in the microfinance industry," Annals of Operations Research, Springer, vol. 333(2), pages 971-997, February.
  23. Tan Vo-Thanh & Mustafeed Zaman & Trung Dam-Huy Thai & Rajibul Hasan & Dagnachew Leta Senbeto, 2024. "Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach," Annals of Operations Research, Springer, vol. 333(2), pages 1019-1044, February.
  24. Sabeen Hussain Bhatti & Wan Mohd Hirwani Wan Hussain & Jabran Khan & Shahbaz Sultan & Alberto Ferraris, 2024. "Exploring data-driven innovation: What’s missing in the relationship between big data analytics capabilities and supply chain innovation?," Annals of Operations Research, Springer, vol. 333(2), pages 799-824, February.
  25. Jose Ramon Saura & Domingo Ribeiro-Soriano & Daniel Palacios-Marqués, 2024. "Data-driven strategies in operation management: mining user-generated content in Twitter," Annals of Operations Research, Springer, vol. 333(2), pages 849-869, February.
  26. Boccali, Filippo & Mariani, Marcello M. & Visani, Franco & Mora-Cruz, Alexandra, 2022. "Innovative value-based price assessment in data-rich environments: Leveraging online review analytics through Data Envelopment Analysis to empower managers and entrepreneurs," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
  27. Aljumah, Ahmad Ibrahim & Nuseir, Mohammed T. & Alam, Md. Mahmudul, 2021. "Organizational Performance and Capabilities to Analyze Big Data: Do the Ambidexterity and Business Value of Big Data Analytics Matter?," OSF Preprints an8er_v1, Center for Open Science.
  28. Sudhanshu Singh & Rakesh Verma & Saroj Koul, 2022. "A data-driven approach to shared decision-making in a healthcare environment," OPSEARCH, Springer;Operational Research Society of India, vol. 59(2), pages 732-746, June.
  29. Mihalis Giannakis & Rameshwar Dubey & Shishi Yan & Konstantina Spanaki & Thanos Papadopoulos, 2022. "Social media and sensemaking patterns in new product development: demystifying the customer sentiment," Annals of Operations Research, Springer, vol. 308(1), pages 145-175, January.
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