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Customer Relationship Management (CRM) in financial services

Citations

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Cited by:

  1. Keren Naa Abeka Arthur & Richard Owen, 2019. "A Micro-ethnographic Study of Big Data-Based Innovation in the Financial Services Sector: Governance, Ethics and Organisational Practices," Journal of Business Ethics, Springer, vol. 160(2), pages 363-375, December.
  2. Yingqiu Zhu & Qiong Deng & Danyang Huang & Bingyi Jing & Bo Zhang, 2021. "Clustering based on Kolmogorov–Smirnov statistic with application to bank card transaction data," Journal of the Royal Statistical Society Series C, Royal Statistical Society, vol. 70(3), pages 558-578, June.
  3. João M. Lopes & José Oliveira, 2022. "The New Times of Social Media Marketing in the B2B Framework," Businesses, MDPI, vol. 2(2), pages 1-12, April.
  4. Neill, William D. & Richard, James E., 2012. "Intranet portals: Marketing and managing individuals’ acceptance and use," Australasian marketing journal, Elsevier, vol. 20(2), pages 147-157.
  5. Edwards, Chase J. & Bendickson, Joshua S. & Baker, Brent L. & Solomon, Shelby J., 2020. "Entrepreneurship within the history of marketing," Journal of Business Research, Elsevier, vol. 108(C), pages 259-267.
  6. S. M. Kamrul Islam Shaon & Md. Hasebur Rahman, . "A Theoretical Review of CRM Effects on Customer Satisfaction and Loyalty," Central European Business Review, University of Economics, Prague, vol. 0, pages 23-36.
  7. Fakhraddin Maroofi & Adel Darabi & Jila Torabi, 2012. "Effects of e-CRM on Customer–Bank Relationship Quality and Results," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 2(3), pages 164-182, July.
  8. Sadaf Ajmal & Sana-Ur -Rehman, 2019. "An Implementation of Customer Relationship Management and Customer satisfaction in Banking Sector of Quetta, Balochistan," International Business Research, Canadian Center of Science and Education, vol. 12(10), pages 26-37, October.
  9. Chen, Yanhong & Liu, Luning & Zheng, Dequan & Li, Bin, 2023. "Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  10. Nikola V. Ćurčić & Aleksandar Grubor & Almir Muhović, 2021. "Customer Relationship Marketing and Institutional Support Influence on the Women’s Companies Sustainability in Serbia," Sustainability, MDPI, vol. 13(19), pages 1-25, September.
  11. Douglas Chiguvi & Elvis Madondo & Zenzo Dube, 2019. "The Importance of Customer Relationship Management in the Local Government Authorities in Zimbabwe," Applied Economics and Finance, Redfame publishing, vol. 6(6), pages 15-29, November.
  12. Andy Fred Wali & Idika Awa Uduma & Len Tiu Wright, 2016. "Customer relationship management (CRM) experiences of Business-to-Business (B2B) marketing firms: A qualitative study," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1183555-118, December.
  13. D. F. Benoit & D. Van Den Poel, 2012. "Improving Customer Retention In Financial Services Using Kinship Network Information," Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium 12/786, Ghent University, Faculty of Economics and Business Administration.
  14. Harith Yas & Abbas Mardani & Ali Alfarttoosi, 2020. "The Major Issues Facing Staff in Islamic Banking Industry and its Impact on Productivity," Contemporary Economics, University of Economics and Human Sciences in Warsaw., vol. 14(3), September.
  15. Lucas G. Papazissimou & Antonios Georgopoulos, 2007. "Customer-driven philosophy in the banking industry under different ownership status: the case of Greece," The Service Industries Journal, Taylor & Francis Journals, vol. 29(5), pages 607-620, April.
  16. Carlos Serrano-Cinca & Begoña Gutiérrez-Nieto & Luz López-Palacios, 2015. "Determinants of Default in P2P Lending," PLOS ONE, Public Library of Science, vol. 10(10), pages 1-22, October.
  17. Alireza Shahraki & Samira khaniki, 2012. "Integration of Resources and Capabilities to Implement CRM: Case of Cooperative Development Bank," Journal of Economics and Behavioral Studies, AMH International, vol. 4(4), pages 194-203.
  18. Kemi Yekini & Han Li & Paschal Ohalehi & Aruoriwo M. Chijoke-Mgbame, 2019. "CSR disclosure and corporate sustainability: evidence from the Shenzhen Stock Exchange," International Journal of Business Governance and Ethics, Inderscience Enterprises Ltd, vol. 13(3), pages 300-322.
  19. Gunasekaran, A. & Marri, H. B. & McGaughey, R. E. & Nebhwani, M. D., 2002. "E-commerce and its impact on operations management," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 185-197, January.
  20. Constantin ANGHELACHE & Alexandru MANOLE & Madalina-Gabriela ANGHEL & Florin Paul Costel LILEA & Mariana BUNEA, 2017. "Analysis Models Of The Life Quality Standard In Romania," Romanian Statistical Review Supplement, Romanian Statistical Review, vol. 65(5), pages 17-30, May.
  21. Trkman, Peter, 2010. "The critical success factors of business process management," International Journal of Information Management, Elsevier, vol. 30(2), pages 125-134.
  22. Serrano-Cinca, Carlos & Gutiérrez-Nieto, Begoña, 2014. "Microfinance, the long tail and mission drift," International Business Review, Elsevier, vol. 23(1), pages 181-194.
  23. Chankoo Yeo & Chung Hur & Seonggoo Ji, 2019. "The Customer Orientation of Salesperson for Performance in Korean Market Case: A Relationship between Customer Orientation and Adaptive Selling," Sustainability, MDPI, vol. 11(21), pages 1-18, November.
  24. Maraj Rahman Sofi & Iqbal Ahmad Hakim, 2018. "Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited," FIIB Business Review, , vol. 7(3), pages 201-215, September.
  25. Yi-Chan Chung, 2015. "Customer Relationship Management Activities and Operational Performance in Taiwan Engineering Consultant Companies," International Journal of Business and Social Research, LAR Center Press, vol. 5(10), pages 22-32, Octomber.
  26. Nada Abdulla Al-Kubaisi, 2023. "The Black Box of Implementing Strategic Decisions," International Journal of Customer Relationship Marketing and Management (IJCRMM), IGI Global, vol. 14(1), pages 1-21, January.
  27. M.P. Gupta & Sonal Shukla, 2002. "Learnings from Customer Relationship Management (CRM) Implementation in a Bank," Global Business Review, International Management Institute, vol. 3(1), pages 99-122, February.
  28. Dehghan Nejad, Omid, 2011. "Does customer relationship management matter in the banking system? the case of Iran," MPRA Paper 31478, University Library of Munich, Germany.
  29. Vani Haridasan & Shanthi Venkatesh, 2011. "CRM Implementation in Indian Telecom Industry – Evaluating the Effectiveness of Mobile Service Providers Using Data Envelopment Analysis," International Journal of Business Research and Management (IJBRM), Computer Science Journals (CSC Journals), vol. 2(3), pages 110-127, October.
  30. Chuang, Shu-Hui & Lin, Hong-Nan, 2013. "The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan," International Journal of Information Management, Elsevier, vol. 33(2), pages 271-281.
  31. Yi-Chan Chung, 2015. "Customer Relationship Management Activities and Operational Performance in Taiwan Engineering Consultant Companies," International Journal of Business and Social Research, MIR Center for Socio-Economic Research, vol. 5(10), pages 22-32, Octomber.
  32. Suresh Cuganesan, 2005. "A Case Study on Organisational Performance Measurement Systems for Customer Intimacy," Australian Accounting Review, CPA Australia, vol. 15(35), pages 52-61, March.
  33. Arno de Caigny & Kristof Coussement & Koen de Bock, 2020. "Leveraging fine-grained transaction data for customer life event predictions," Post-Print hal-02507998, HAL.
  34. Ekta Duggal & Harsh V. Verma, 2016. "Deconstructing Retail Service Quality in India," Paradigm, , vol. 20(2), pages 143-158, December.
  35. Priyanka Meena & Praveen Sahu, 2021. "Customer Relationship Management Research from 2000 to 2020: An Academic Literature Review and Classification," Vision, , vol. 25(2), pages 136-158, June.
  36. Wong, Jehn-Yih & Chung, Pi-Heng, 2007. "Managing valuable Taiwanese airline passengers using knowledge discovery in database techniques," Journal of Air Transport Management, Elsevier, vol. 13(6), pages 362-370.
  37. Gamini Gunawardane, 2023. "Enhancing customer satisfaction and experience in financial services: a survey of recent research in financial services journals," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 28(2), pages 255-269, June.
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