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Strategic positioning, human capital, and performance in service organizations: a customer interaction approach

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  1. Vanderstraeten, Johanna & van Witteloostuijn, Arjen & Matthyssens, Paul, 2020. "Organizational sponsorship and service co-development: A contingency view on service co-development directiveness of business incubators," Technovation, Elsevier, vol. 98(C).
  2. Sonia Cruz-Ros, 2009. "Multi-item models for evaluating managerial and organizational resources in service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 3(3), pages 229-257, September.
  3. Bourke, Jane & Roper, Stephen & Love, James H., 2020. "Innovation in legal services: The practices that influence ideation and codification activities," Journal of Business Research, Elsevier, vol. 109(C), pages 132-147.
  4. Giuliander Carpes da Silva & Gabriela Gruszynski Sanseverino, 2020. "Business Model Innovation in News Media: Fostering New Relationships to Stimulate Support from Readers," Media and Communication, Cogitatio Press, vol. 8(2), pages 28-39.
  5. Pedro Paulo Carbone & Tito Belchior Silva Moreira & Osvaldo Candido, 2017. "Assessing the Human Capital Emergence, Performance and Effectiveness in a Brazilian Retail Bank," International Journal of Economics and Finance, Canadian Center of Science and Education, vol. 9(12), pages 134-152, December.
  6. Yi-Ching Hsieh & Hung-Chang Chiu & Yun-Chia Tang & Wei-Yun Lin, 2018. "Does Raising Value Co-creation Increase All Customers’ Happiness?," Journal of Business Ethics, Springer, vol. 152(4), pages 1053-1067, November.
  7. Hoffmann, Antje & Herstatt, Cornelius, 2005. "Service provider - customer interactions: Key to success of innovative services," Working Papers 30, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  8. Chang Seop Rhee & Sohee Woo & So-Jin Yu & Hyunjung Rhee, 2021. "Corporate Social Responsibility and Sustainable Employability: Empirical Evidence from Korea," Sustainability, MDPI, vol. 13(14), pages 1-14, July.
  9. Bin Sang & Nasrin Aghamohammadi & Rafidah Md Noor, 2024. "The Effects of Dynamic Strategy and Updating Network Structure Towards Customer Participation Innovation Performance," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 5480-5510, June.
  10. Sultan Sikandar Mirza & Tanveer Ahsan, 2020. "Corporates' strategic responses to economic policy uncertainty in China," Business Strategy and the Environment, Wiley Blackwell, vol. 29(2), pages 375-389, February.
  11. Desh Gupta, & Milind Sathye, 2007. "Financial turnaround of the Indian Railways: Good Luck or Good Management?," ASARC Working Papers 2007-13, The Australian National University, Australia South Asia Research Centre.
  12. Peters, Frank, 2018. "The business of video games is a multi-player game : Essays on governance choices and performance in a two-sided market in the cultural industries," Other publications TiSEM 886b3148-4bbb-4ea4-b666-0, Tilburg University, School of Economics and Management.
  13. John S Heywood & Uwe Jirjahn & Annika Pfister, 2020. "Product market competition and employer provided training in Germany," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 29(2), pages 533-556.
  14. Hung-Chao Yu & Wen-Ying Wang & Chingfu Chang, 2015. "The stock market valuation of intellectual capital in the IT industry," Review of Quantitative Finance and Accounting, Springer, vol. 45(2), pages 279-304, August.
  15. Raquel Ortega-Lapiedra & Miguel Marco-Fondevila & Sabina Scarpellini & Fernando Llena-Macarulla, 2019. "Measurement of the Human Capital Applied to the Business Eco-Innovation," Sustainability, MDPI, vol. 11(12), pages 1-16, June.
  16. Muhammad Shujaat Mubarik & V. G. R. Chandran & Evelyn S. Devadason, 2018. "Measuring Human Capital in Small and Medium Manufacturing Enterprises: What Matters?," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 137(2), pages 605-623, June.
  17. Larisa PANTEA, 2019. "Aspects regarding human capital and its influence on the competitiveness of firms in the European Union," CES Working Papers, Centre for European Studies, Alexandru Ioan Cuza University, vol. 11(3), pages 198-210, Octomber.
  18. Tang, Yi & Wezel, Filippo Carlo, 2015. "Up to standard?," Journal of Business Venturing, Elsevier, vol. 30(3), pages 452-466.
  19. Se-Yeon Ahn & So-Hyung Kim, 2017. "What Makes Firms Innovative? The Role of Social Capital in Corporate Innovation," Sustainability, MDPI, vol. 9(9), pages 1-13, September.
  20. Rune Bjerke, 2020. "Towards a HR Framework for Developing a Health-Promoting Performance Culture at Work: A Norwegian Health Care Management Case Study," IJERPH, MDPI, vol. 17(24), pages 1-20, December.
  21. Chowdhury, Sanjib & Miles, Grant, 2006. "Customer-induced uncertainty in predicting organizational design: Empirical evidence challenging the service versus manufacturing dichotomy," Journal of Business Research, Elsevier, vol. 59(1), pages 121-129, January.
  22. Jean–Luc Arregle & Lucia Naldi & Mattias Nordqvist & Michael A. Hitt, 2012. "Internationalization of Family–Controlled Firms: A Study of the Effects of External Involvement in Governance," Entrepreneurship Theory and Practice, , vol. 36(6), pages 1115-1143, November.
  23. Hua Song & Sijie Chen & Anirban Ganguly, 2019. "Innovative Ecosystem In Enhancing Hi-Tech Sme Financing: Mediating Role Of Two Types Of Innovation Capabilities," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 24(02), pages 1-36, April.
  24. Chowdhury, Sanjib, 2011. "The moderating effects of customer driven complexity on the structure and growth relationship in young firms," Journal of Business Venturing, Elsevier, vol. 26(3), pages 306-320, May.
  25. Meng-Hsiu Lee & Chan Wang & Tzu-Jung Wu & Ming-Yu Yen, 2021. "Multilevel Linking Service Innovation, Service Sweethearting, and Brand Association: The Moderating Role of Sustainable Human Resource Management," SAGE Open, , vol. 11(1), pages 21582440209, February.
  26. Borda, Armando & Geleilate, José-Mauricio G. & Newburry, William & Kundu, Sumit K., 2017. "Firm internationalization, business group diversification and firm performance: The case of Latin American firms," Journal of Business Research, Elsevier, vol. 72(C), pages 104-113.
  27. Shawn M. Riley & Steven C. Michael & Joseph T. Mahoney, 2017. "Human capital matters: Market valuation of firm investments in training and the role of complementary assets," Strategic Management Journal, Wiley Blackwell, vol. 38(9), pages 1895-1914, September.
  28. Eriksson, Kent & Hermansson, Cecilia & Jonsson, Sara, 2019. "The viability of the bank advisory service business model - effects of customers' trust, satisfaction and loyalty on client-level performance," Working Paper Series 19/4, Royal Institute of Technology, Department of Real Estate and Construction Management & Banking and Finance.
  29. Lamin B. Ceesay, 2020. "Building a High Customer Experience Management Organization: Toward Customer-Centricity," Jindal Journal of Business Research, , vol. 9(2), pages 162-175, December.
  30. Ren, Shengce & Eisingerich, Andreas B. & Tsai, Huei-ting, 2015. "Search scope and innovation performance of emerging-market firms," Journal of Business Research, Elsevier, vol. 68(1), pages 102-108.
  31. Chang Liu & Yueli Xu, 2021. "Consumer Sentiment Involvement in Big Data Analytics and Its Impact on Product Design Innovation," Sustainability, MDPI, vol. 13(21), pages 1-12, October.
  32. Zbysław Dobrowolski & Grzegorz Drozdowski & Józef Ledzianowski, 2021. "The Competency Niche: An Exploratory Study," Risks, MDPI, vol. 9(11), pages 1-11, October.
  33. Xiao Zhang & Luqun Xie & Jiatao Li & Li Cheng, 2022. "“Outside in”: Global demand heterogeneity and dynamic capabilities of multinational enterprises," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 53(4), pages 709-722, June.
  34. Meyer, Chris R. & Skaggs, Bruce C. & Nair, Sudhir & Cohen, David G., 2015. "Customer Interaction Uncertainty, Knowledge, and Service Firm Internationalization," Journal of International Management, Elsevier, vol. 21(3), pages 249-259.
  35. Farok J. Contractor & Susan M. Mudambi, 2008. "The influence of human capital investment on the exports of services and goods: An analysis of the top 25 services outsourcing countries," Management International Review, Springer, vol. 48(4), pages 433-445, April.
  36. Desh Gupta & Milind Sathye, 2008. "Financial Turnaround of the Indian Railways: A Case Study," ASARC Working Papers 2008-06, The Australian National University, Australia South Asia Research Centre.
  37. Muhammad Masood Mir & Mehran Tunio & Faakhir Husnain, 2017. "To Evaluate the Important Factor for Achieving Team Effectiveness in the Small Projects: An Analytical Hierarchical Process Approach," KASBIT Business Journals (KBJ), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 10, pages 81-100, December.
  38. Erim Ergene & Bruce Skaggs & Inigo Echeveste, 2021. "Service production in high captivity service firms," Service Business, Springer;Pan-Pacific Business Association, vol. 15(1), pages 19-43, March.
  39. Chai Bin Feng & Muhammad Usman Khurram & Raheel Safdar & Sultan Sikandar Mirza & Amjad Iqbal, 2023. "Corporate strategic responses, supplier concentration and sustainable growth of chinese listed firms," Operations Management Research, Springer, vol. 16(3), pages 1413-1427, September.
  40. Servet Nasifoglu Elidemir & Ali Ozturen & Steven W. Bayighomog, 2020. "Innovative Behaviors, Employee Creativity, and Sustainable Competitive Advantage: A Moderated Mediation," Sustainability, MDPI, vol. 12(8), pages 1-18, April.
  41. Yousif El-Ghalayini, 2016. "The effects of high performance work system on employee attitudes: A study of international organization," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 2(5), pages 248-263.
  42. Mackelprang, Alan W. & Jayaram, Jayanth & Xu, Kefeng, 2012. "The influence of types of training on service system performance in mass service and service shop operations," International Journal of Production Economics, Elsevier, vol. 138(1), pages 183-194.
  43. Sanjay Sharma, 2009. "The mediating effect of information availability between organization design variables and environmental practices in the Canadian hotel industry," Business Strategy and the Environment, Wiley Blackwell, vol. 18(4), pages 266-276, May.
  44. Antonios Karatzas & Georgios Papadopoulos & Janet Godsell, 2020. "Servitization and the Effect of Training on Service Delivery System Performance," Production and Operations Management, Production and Operations Management Society, vol. 29(5), pages 1101-1121, May.
  45. Kirti Sharda, 2010. "Strategic Orientation of Outsourcing Firms: Demystifying Key Differentiators," Working Papers id:2671, eSocialSciences.
  46. Tasawar Nawaz, 2019. "Exploring the Nexus Between Human Capital, Corporate Governance and Performance: Evidence from Islamic Banks," Journal of Business Ethics, Springer, vol. 157(2), pages 567-587, June.
  47. Cruz-Ros, Sonia & Gonzalez-Cruz, Tomas F., 2015. "Service firm capabilities and performance: Contingent analysis of customer contact," Journal of Business Research, Elsevier, vol. 68(7), pages 1612-1621.
  48. Najafi-Tavani, Zhaleh & Mousavi, Sahar & Zaefarian, Ghasem & Naudé, Peter, 2020. "Relationship learning and international customer involvement in new product design: The moderating roles of customer dependence and cultural distance," Journal of Business Research, Elsevier, vol. 120(C), pages 42-58.
  49. Mishra, Debi P., 2013. "Firms’ strategic response to service uncertainty: An empirical signaling study," Australasian marketing journal, Elsevier, vol. 21(3), pages 187-197.
  50. Kaouthar Lajili, 2015. "Embedding human capital into governance design: a conceptual framework," Journal of Management & Governance, Springer;Accademia Italiana di Economia Aziendale (AIDEA), vol. 19(4), pages 741-762, November.
  51. Sharda, Kirti, 2009. "Strategic Orientation of Outsourcing Firms:Demystifying Key Differentiators," IIMA Working Papers WP2009-12-03, Indian Institute of Management Ahmedabad, Research and Publication Department.
  52. Wasim-ul-REHMAN,* & Nabila ASGHAR** & Hafeez ur Rehman***, 2017. "Knowledge Sharing Practices on Performance: Role of Intellectuals on South Asian Perspective," Pakistan Journal of Applied Economics, Applied Economics Research Centre, vol. 27(2), pages 297-329.
  53. Hsin Hsin Chang & Yao-Chuan Tsai & Chen-Su Fu & Shu-Hui Chen & Yao Peng, 2016. "Exploring the antecedents and consequences of technology and knowledge integration mechanisms in the context of NPD," Information Systems Frontiers, Springer, vol. 18(6), pages 1165-1189, December.
  54. Yi, Youjae & Nataraajan, Rajan & Gong, Taeshik, 2011. "Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention," Journal of Business Research, Elsevier, vol. 64(1), pages 87-95, January.
  55. Diana C. Pérez-Bustamante Yábar & Juan José García-Machado, 2025. "Competences that affect the gastronomic entrepreneur for a proper business management," International Entrepreneurship and Management Journal, Springer, vol. 21(1), pages 1-34, December.
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