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Panel Size and Overbooking Decisions for Appointment-Based Services under Patient No-Shows

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Cited by:

  1. Murtaza Nasir & Nichalin Summerfield & Ali Dag & Asil Oztekin, 2020. "A service analytic approach to studying patient no-shows," Service Business, Springer;Pan-Pacific Business Association, vol. 14(2), pages 287-313, June.
  2. Long Gao & Jim (Junmin) Shi & Michael F. Gorman & Ting Luo, 2020. "Business Analytics for Intermodal Capacity Management," Manufacturing & Service Operations Management, INFORMS, vol. 22(2), pages 310-329, March.
  3. Jaelynn Oh & Xuanming Su, 2022. "Optimal Pricing and Overbooking of Reservations," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 928-940, March.
  4. Tunçalp, Feray & Güneş, Evrim D. & Örmeci, E. Lerzan, 2024. "Modeling strategic walk-in patients in appointment systems: Equilibrium behavior and capacity allocation," European Journal of Operational Research, Elsevier, vol. 313(2), pages 587-601.
  5. Seokjun Youn & H. Neil Geismar & Michael Pinedo, 2022. "Planning and scheduling in healthcare for better care coordination: Current understanding, trending topics, and future opportunities," Production and Operations Management, Production and Operations Management Society, vol. 31(12), pages 4407-4423, December.
  6. Christos Zacharias & Tallys Yunes, 2020. "Multimodularity in the Stochastic Appointment Scheduling Problem with Discrete Arrival Epochs," Management Science, INFORMS, vol. 66(2), pages 744-763, February.
  7. Miao Bai & Bjorn Berg & Esra Sisikoglu Sir & Mustafa Y. Sir, 2023. "Partially partitioned templating strategies for outpatient specialty practices," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 301-318, January.
  8. Zander, Anne & Nickel, Stefan & Vanberkel, Peter, 2021. "Managing the intake of new patients into a physician panel over time," European Journal of Operational Research, Elsevier, vol. 294(1), pages 391-403.
  9. Hessam Bavafa & Lorin M. Hitt & Christian Terwiesch, 2018. "The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care," Management Science, INFORMS, vol. 64(12), pages 5461-5480, December.
  10. Christos Zacharias & Mor Armony, 2017. "Joint Panel Sizing and Appointment Scheduling in Outpatient Care," Management Science, INFORMS, vol. 63(11), pages 3978-3997, November.
  11. Song-Hee Kim & Ward Whitt & Won Chul Cha, 2018. "A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic," INFORMS Journal on Computing, INFORMS, vol. 30(1), pages 181-199, February.
  12. Baş, Seda & Carello, Giuliana & Lanzarone, Ettore & Yalçındağ, Semih, 2018. "An appointment scheduling framework to balance the production of blood units from donation," European Journal of Operational Research, Elsevier, vol. 265(3), pages 1124-1143.
  13. Van-Anh Truong, 2015. "Optimal Advance Scheduling," Management Science, INFORMS, vol. 61(7), pages 1584-1597, July.
  14. Kılıç, Hakan & Güneş, Evrim Didem, 2024. "Patient adherence in healthcare operations: A narrative review," Socio-Economic Planning Sciences, Elsevier, vol. 91(C).
  15. Cheng Wang & Runhua Wu & Lili Deng & Yong Chen & Yingde Li & Yuehua Wan, 2020. "A Bibliometric Analysis on No-Show Research: Status, Hotspots, Trends and Outlook," Sustainability, MDPI, vol. 12(10), pages 1-17, May.
  16. Xiao Yu & Armagan Bayram, 2021. "Managing capacity for virtual and office appointments in chronic care," Health Care Management Science, Springer, vol. 24(4), pages 742-767, December.
  17. Jiayi Liu & Jingui Xie & Kum Khiong Yang & Zhichao Zheng, 2019. "Effects of Rescheduling on Patient No-Show Behavior in Outpatient Clinics," Manufacturing & Service Operations Management, INFORMS, vol. 21(4), pages 780-797, October.
  18. Giovanni Improta & Guido Guizzi & Carlo Ricciardi & Vincenzo Giordano & Alfonso Maria Ponsiglione & Giuseppe Converso & Maria Triassi, 2020. "Agile Six Sigma in Healthcare: Case Study at Santobono Pediatric Hospital," IJERPH, MDPI, vol. 17(3), pages 1-17, February.
  19. Izady, Navid, 2019. "An integrated approach to demand and capacity planning in outpatient clinics," European Journal of Operational Research, Elsevier, vol. 279(2), pages 645-656.
  20. Li Luo & Ying Zhou & Bernard T. Han & Jialing Li, 2019. "An optimization model to determine appointment scheduling window for an outpatient clinic with patient no-shows," Health Care Management Science, Springer, vol. 22(1), pages 68-84, March.
  21. Hessam Bavafa & Sergei Savin & Christian Terwiesch, 2021. "Customizing Primary Care Delivery Using E‐Visits," Production and Operations Management, Production and Operations Management Society, vol. 30(11), pages 4306-4327, November.
  22. Navid Izady, 2015. "Appointment Capacity Planning in Specialty Clinics: A Queueing Approach," Operations Research, INFORMS, vol. 63(4), pages 916-930, August.
  23. Christos Zacharias & Michael Pinedo, 2017. "Managing Customer Arrivals in Service Systems with Multiple Identical Servers," Manufacturing & Service Operations Management, INFORMS, vol. 19(4), pages 639-656, October.
  24. Bowen Jiang & Jiafu Tang & Chongjun Yan, 2019. "A comparison of fixed and variable capacity-addition policies for outpatient capacity allocation," Journal of Combinatorial Optimization, Springer, vol. 37(1), pages 150-182, January.
  25. Yong-Hong Kuo & Hari Balasubramanian & Yan Chen, 2020. "Medical appointment overbooking and optimal scheduling: tradeoffs between schedule efficiency and accessibility to service," Flexible Services and Manufacturing Journal, Springer, vol. 32(1), pages 72-101, March.
  26. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
  27. Yang, Yefei & Zhang, Xiaofei & Lee, Peter K.C., 2019. "Improving the effectiveness of online healthcare platforms: An empirical study with multi-period patient-doctor consultation data," International Journal of Production Economics, Elsevier, vol. 207(C), pages 70-80.
  28. Hao-Wei Chen, 2023. "Managing a multi-panel clinic with heterogeneous patients," Health Care Management Science, Springer, vol. 26(4), pages 673-691, December.
  29. Masoud Kamalahmadi & Kurt M. Bretthauer & Jonathan E. Helm & Alex F. Mills & Edwin C. Coe & Alisa Judy-Malcolm & Areeba Kara & Julian Pan, 2023. "Mixing It Up: Operational Impact of Hospitalist Caseload and Case-Mix," Management Science, INFORMS, vol. 69(1), pages 283-307, January.
  30. Reihaneh, Mohammad & Ansari, Sina & Farhadi, Farbod, 2023. "Patient appointment scheduling at hemodialysis centers: An exact branch and price approach," European Journal of Operational Research, Elsevier, vol. 309(1), pages 35-52.
  31. Samorani, Michele & LaGanga, Linda R., 2015. "Outpatient appointment scheduling given individual day-dependent no-show predictions," European Journal of Operational Research, Elsevier, vol. 240(1), pages 245-257.
  32. Soltani, Mohamad & Samorani, Michele & Kolfal, Bora, 2019. "Appointment scheduling with multiple providers and stochastic service times," European Journal of Operational Research, Elsevier, vol. 277(2), pages 667-683.
  33. R. K. Jha & B. S. Sahay & P. Charan, 2016. "Healthcare operations management: a structured literature review," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 43(3), pages 259-279, September.
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