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Business and intercultural communication issues: Three contributions to various aspects of business communication

Author

Listed:
  • Hinner, Michael B.
  • Dreisörner, Mirjam
  • Felich, Antje
  • Otto, Manja

Abstract

This paper describes psychological contracts and how they are created. Even though the phenomenon of the psychological contract can be observed in a variety of relationships, this paper solely discusses psychological contracts in business settings. The paper discusses in particular how psychological contracts affect the employee/employer-relationship.The findings will then be applied to the example of IBM in the early 1990s, when IBM decided to lay off employees despite its no-layoff policy. Finally, suggestions are made as to what could have been done to prevent the negative effects of psychological contract violation at IBM.

Suggested Citation

  • Hinner, Michael B. & Dreisörner, Mirjam & Felich, Antje & Otto, Manja, 2004. "Business and intercultural communication issues: Three contributions to various aspects of business communication," Freiberg Working Papers 2004/02, TU Bergakademie Freiberg, Faculty of Economics and Business Administration.
    • Handle: RePEc:zbw:tufwps:200402
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    More about this item

    Keywords

    Psychological Contracts; IBM; Workplace Relationship; Psychologische Verträge; Arbeitsplatz-Verhältnisse;
    All these keywords.

    JEL classification:

    • D23 - Microeconomics - - Production and Organizations - - - Organizational Behavior; Transaction Costs; Property Rights
    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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