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Cash and the Counter: Capabilities and Preferences in the Demand for Banking Technologies

Author

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  • Davide Consoli

    (CRIC - Institute of Innovation Research, University of Manchester UK)

Abstract

The main argument of this paper is that consumption and demand, like production, are discovery processes guided by trial-and-error and learning by consuming. The key question that is addressed is: how do consumers deal with innovation? By bringing together a number of threads within the innovation literature my claim is that consumers, akin to firms, follow routines that shape their consumption bundle, conceived here as an ensemble of activities rather than a bunch of goods. The analysis developed in the paper takes a very specific angle by elaborating on empirical evidence on the patterns of use of retail payment services in the United Kingdom to appreciate how consumption and demand can be shaped by the intertwined evolution of capabilities and preferences.

Suggested Citation

  • Davide Consoli, 2005. "Cash and the Counter: Capabilities and Preferences in the Demand for Banking Technologies," Development and Comp Systems 0511010, University Library of Munich, Germany.
    • Handle: RePEc:wpa:wuwpdc:0511010
    Note: Type of Document - pdf; pages: 37
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    References listed on IDEAS

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    More about this item

    Keywords

    Retail Banking; Innovation; Demand; Consumer Capabilities;
    All these keywords.

    JEL classification:

    • L10 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - General
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production

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