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Developing information systems in a turbulent environment: the case of the Dutch social security system

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  • Huysman, Marleen

    (Vrije Universiteit Amsterdam, Faculteit der Economische Wetenschappen en Econometrie (Free University Amsterdam, Faculty of Economics Sciences, Business Administration and Economitrics)

  • Newman, Mike

Abstract

Turbulence within an organization ‘s environment often creates changes in the need for information and consequently in existing information systems. Coping with these changes can be extremely complicated. Part of our research which is addressed in this paper is to describe and analyze these coping strategies. The research focusses on the Dutch Social Security systems and how 572 more- or-less independent municipalities cope with situations of rapidly changing environments such as changes in legislation and governmental policies. By studying the social dynamics in depth, our aim is to uncover new findings about information systems development (ISD).

Suggested Citation

  • Huysman, Marleen & Newman, Mike, 1998. "Developing information systems in a turbulent environment: the case of the Dutch social security system," Serie Research Memoranda 0006, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    • Handle: RePEc:vua:wpaper:1998-6
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    References listed on IDEAS

    as
    1. Michael Newman & Faith Noble, 1990. "User Involvement as an Interaction Process: A Case Study," Information Systems Research, INFORMS, vol. 1(1), pages 89-113, March.
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    More about this item

    JEL classification:

    • D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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