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User Involvement as an Interaction Process: A Case Study

Author

Listed:
  • Michael Newman

    (Department of Accounting and Finance, University of Manchester, Manchester M13 9PL, England)

  • Faith Noble

    (Department of Accounting and Finance, University of Manchester, Manchester M13 9PL, England)

Abstract

User involvement is recommended to analysts as a technique of successful system development, but as a process it is little understood. This case study compares four process models of user involvement–learning, conflict, political and garbage-can-with each other and with an empirical example of system development. Different models are seen as appropriate to explaining the nature of user involvement in different stages of development and contexts. Structural conditions and issues of power are shown to be decisive in the development of conflict and conflict resolution. A two-stage model of user involvement based on Robey and Farrow's work (1982) is proposed which distinguishes conflict development from conflict resolution.

Suggested Citation

  • Michael Newman & Faith Noble, 1990. "User Involvement as an Interaction Process: A Case Study," Information Systems Research, INFORMS, vol. 1(1), pages 89-113, March.
    • Handle: RePEc:inm:orisre:v:1:y:1990:i:1:p:89-113
    DOI: 10.1287/isre.1.1.89
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    Citations

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    Cited by:

    1. Norese, Maria Franca, 1995. "MACRAME: A problem formulation and model structuring assistant in multiactorial contexts," European Journal of Operational Research, Elsevier, vol. 84(1), pages 25-34, July.
    2. Natalia Levina, 2005. "Collaborating on Multiparty Information Systems Development Projects: A Collective Reflection-in-Action View," Information Systems Research, INFORMS, vol. 16(2), pages 109-130, June.
    3. Blackburn, Nivea & Brown, Judy & Dillard, Jesse & Hooper, Val, 2014. "A dialogical framing of AIS–SEA design," International Journal of Accounting Information Systems, Elsevier, vol. 15(2), pages 83-101.
    4. Huysman, Marleen & Newman, Mike, 1998. "Developing information systems in a turbulent environment: the case of the Dutch social security system," Serie Research Memoranda 0006, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    5. Walker, Daniel H., 2002. "Decision support, learning and rural resource management," Agricultural Systems, Elsevier, vol. 73(1), pages 113-127, July.
    6. Boogaard, M. & Spoor, E., 1994. "The software crisis in the Netherlands : a survey report," Serie Research Memoranda 0021, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.

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