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Exploring the relationship between talent management and service delivery in a selected government institution

Author

Listed:
  • Annah Chiloane

    (Southern Business School)

  • Nicolene Barkhuizen

    (GIFT Research Niche Area North-West University)

Abstract

The main objective of this research was to determine the relationship between talent management and service quality of police officials. A Talent Management Measure and adapted version of the SERVQUAL were administered among police officials (N=140). The results showed that more than half of the respondents were in agreement that talent retention practices need substantial improvement. The results further showed inadequate compensation, a lack of strategic talent management policies and talent development practices. About two-thirds of the participants were in agreement that performance management systems and talent attraction practices are somewhat adequate. The results showed a significant relationship between strategic talent management, performance management, talent retention, talent attraction, compensation and rewards, talent development and the assurance and reliability dimensions of service quality. Recommendations are made.

Suggested Citation

  • Annah Chiloane & Nicolene Barkhuizen, 2017. "Exploring the relationship between talent management and service delivery in a selected government institution," Proceedings of International Academic Conferences 5908284, International Institute of Social and Economic Sciences.
    • Handle: RePEc:sek:iacpro:5908284
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    File URL: https://iises.net/proceedings/34th-international-academic-conference-florence/table-of-content/detail?cid=59&iid=013&rid=8284
    File Function: First version, 2017
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    References listed on IDEAS

    as
    1. Nicolene Barkhuizen & Mokhethi Paulus Matobako, 2017. "Leadership talent mindset as a predictor of the motivation and retention of junior correctional officials," Proceedings of International Academic Conferences 5908281, International Institute of Social and Economic Sciences.
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    Cited by:

    1. Nicolene Barkhuizen & Mokhethi Paulus Matobako, 2017. "Leadership talent mindset as a predictor of the motivation and retention of junior correctional officials," Proceedings of International Academic Conferences 5908281, International Institute of Social and Economic Sciences.

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      More about this item

      Keywords

      Police Officials; Talent Attraction; Talent Management; Talent Retention; Service Delivery;
      All these keywords.

      JEL classification:

      • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity

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