IDEAS home Printed from https://ideas.repec.org/p/ris/uncgec/2012_001.html
   My bibliography  Save this paper

On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program

Author

Listed:
  • Link, Albert N.

    (University of North Carolina at Greensboro, Department of Economics)

  • Scott, John T.

    (Dartmouth College)

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.

Suggested Citation

  • Link, Albert N. & Scott, John T., 2012. "On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program," UNCG Economics Working Papers 12-1, University of North Carolina at Greensboro, Department of Economics.
    • Handle: RePEc:ris:uncgec:2012_001
    as

    Download full text from publisher

    File URL: https://bryan.uncg.edu/wp-content/uploads/2018/02/12-01.pdf
    File Function: Full text
    Download Restriction: no
    ---><---

    Other versions of this item:

    References listed on IDEAS

    as
    1. Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685.
    2. Edwin Mansfield & John Rapoport & Anthony Romeo & Samuel Wagner & George Beardsley, 1977. "Social and Private Rates of Return from Industrial Innovations," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 91(2), pages 221-240.
    3. Albert Link & John Scott, 2006. "An economic evaluation of the Baldrige National Quality Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 15(1), pages 83-100.
    4. Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters, in: Albert N. Link & Nicholas S. Vonortas (ed.), Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55, Edward Elgar Publishing.
    5. Mueller,Dennis C., 2009. "Profits in the Long Run," Cambridge Books, Cambridge University Press, number 9780521101592, January.
    6. Zvi Griliches, 1958. "Research Costs and Social Returns: Hybrid Corn and Related Innovations," Journal of Political Economy, University of Chicago Press, vol. 66(5), pages 419-419.
    7. Albert N. Link, 2007. "Entrepreneurship, Innovation, and Technological Change," Technical Reports 070716, Brandmeyer Center for Applied Economics, School of Business, University of Kansas.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Albert N. Link & John T. Scott, 2013. "Bending the Arc of Innovation: Public Support of R&D in Small, Entrepreneurial Firms," Science, Technology, and Innovation Policy, Palgrave Macmillan, number 978-1-137-37088-4, December.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Stuart D. Allen & Stephen K. Layson & Albert N. Link, 2013. "Public gains from entrepreneurial research: Inferences about the economic value of public support of the Small Business Innovation Research program," Chapters, in: Public Support of Innovation in Entrepreneurial Firms, chapter 6, pages 105-112, Edward Elgar Publishing.
    2. Albert N. Link & John T. Scott, 2019. "The economic benefits of technology transfer from U.S. federal laboratories," The Journal of Technology Transfer, Springer, vol. 44(5), pages 1416-1426, October.
    3. John Scott, 2009. "Cost-benefit analysis for global public–private partnerships: an evaluation of the desirability of intergovernmental organizations entering into public–private partnerships," The Journal of Technology Transfer, Springer, vol. 34(6), pages 525-559, December.
    4. David P. Leech & John T. Scott, 2017. "Nanotechnology documentary standards," The Journal of Technology Transfer, Springer, vol. 42(1), pages 78-97, February.
    5. Michael P. Gallaher & Albert N. Link & Alan C. O’Connor, 2012. "Public Investments in Energy Technology," Books, Edward Elgar Publishing, number 14348.
    6. Link, Albert, 2018. "The Theory and Practice of Program Evaluation," UNCG Economics Working Papers 18-3, University of North Carolina at Greensboro, Department of Economics.
    7. Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters, in: Albert N. Link & Nicholas S. Vonortas (ed.), Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55, Edward Elgar Publishing.
    8. Link, Albert N. & Scott, John T., 2011. "The Theory and Practice of Public-Sector R&D Economic Impact Analysis: The Case of the National Institute of Standards and Technology," UNCG Economics Working Papers 11-16, University of North Carolina at Greensboro, Department of Economics.
    9. Alan C. O'Connor & Albert N. Link & Brandon M. Downs & Laura M. Hillier, 2015. "The impact of public investment in medical imaging technology: an interagency collaboration in evaluation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 24(5), pages 510-531, July.
    10. Thomas Ã…stebro, 1998. "Basic Statistics on the Success Rate and Profits for Independent Inventors," Entrepreneurship Theory and Practice, , vol. 23(2), pages 41-48, December.
    11. Fox, Glenn, 1985. "Social Rates Of Return To Public Investment In Agricultural Research And The Underinvestment Hypothesis: An Agnostic View," Staff Papers 14054, University of Minnesota, Department of Applied Economics.
    12. Godin, Benoit, 2004. "The New Economy: what the concept owes to the OECD," Research Policy, Elsevier, vol. 33(5), pages 679-690, July.
    13. Vernon Ruttan, 1982. "Bureaucratic productivity: The case of agricultural research revisited — A rejoinder," Public Choice, Springer, vol. 39(2), pages 319-329, January.
    14. Hall, Bronwyn H. & Mairesse, Jacques & Mohnen, Pierre, 2010. "Measuring the Returns to R&D," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 2, chapter 0, pages 1033-1082, Elsevier.
    15. Tse, Caleb H. & Yim, Chi Kin Bennett & Yin, Eden & Wan, Feng & Jiao, Hao, 2021. "R&D activities and innovation performance of MNE subsidiaries: The moderating effects of government support and entry mode," Technological Forecasting and Social Change, Elsevier, vol. 166(C).
    16. Klette, Tor Jakob & Moen, Jarle & Griliches, Zvi, 2000. "Do subsidies to commercial R&D reduce market failures? Microeconometric evaluation studies1," Research Policy, Elsevier, vol. 29(4-5), pages 471-495, April.
    17. John Scott, 2000. "The Directions for Technological Change: Alternative Economic Majorities and Opportunity Costs," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 17(1), pages 1-16, August.
    18. Del Bo, Chiara F., 2016. "The rate of return to investment in R&D: The case of research infrastructures," Technological Forecasting and Social Change, Elsevier, vol. 112(C), pages 26-37.
    19. Zvi Griliches, 1998. "Returns to Research and Development Expenditures in the Private Sector," NBER Chapters, in: R&D and Productivity: The Econometric Evidence, pages 49-81, National Bureau of Economic Research, Inc.
    20. Chiara F. DEL BO, 2014. "The rate of return to investment in R&D infrastructure: an overview," Departmental Working Papers 2014-11, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.

    More about this item

    Keywords

    Baldrige Award; Quality; Performance excellence; Program evaluation;
    All these keywords.

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ris:uncgec:2012_001. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Albert Link (email available below). General contact details of provider: https://edirc.repec.org/data/edncgus.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.