Factors affecting on customers’ satisfaction an empirical investigation of ATM service
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References listed on IDEAS
- Mcandrews James J., 2003. "Automated Teller Machine Network Pricing - A Review of the Literature," Review of Network Economics, De Gruyter, vol. 2(2), pages 1-13, June.
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Cited by:
- Esther Enoch Yusuf & Abubakar Bala, 2021. "Empirical Analysis of Service Quality, Reliability and End-User Satisfaction on Electronic Banking in Nigeria," Papers 2105.11184, arXiv.org.
- Boateng, Elliot & Amponsah, Mary & Serwaa-Adomako, Akosua, 2014. "Impact assessment of ATM on customer satisfaction of banks in Ghana:a case study of Kumasi,Ghana," MPRA Paper 63927, University Library of Munich, Germany, revised 20 Oct 2014.
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More about this item
Keywords
E-service Quality; ATM; Customer Satisfaction; Cost Effectiveness;All these keywords.
JEL classification:
- G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
NEP fields
This paper has been announced in the following NEP Reports:- NEP-MKT-2011-08-15 (Marketing)
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