IDEAS home Printed from https://ideas.repec.org/p/osf/socarx/hj68w.html
   My bibliography  Save this paper

Investigative panel into building and retaining an effective homelessness sector workforce

Author

Listed:
  • James, Amity
  • Dunlop, Patrick Damien

    (Curtin University)

  • Gilbert, Catherine
  • Gagné, Marylène
  • Parsell, Cameron
  • Cawthray, Jenna
  • Farid, Hawa Muhammad

Abstract

Low remuneration, short term contracts and competitive funding models are reducing employees’ financial security resulting in experienced staff leaving the specialist homelessness services industry. The research investigates what is needed to build a strong specialist homelessness services (SHS) sector workforce that will help people experiencing homelessness to access accommodation and get ongoing support. The work done by workers within the SHS sector is increasingly complex and places high physical and psychological demands on staff. They experience heavy workloads which include increased administrative tasks; taxing emotional demands; unrealistic expectations based on outdated key performance indices; and significant problem-solving demands, including having to navigate welfare systems that are outside of their control. These pressures contribute to staffing shortages and problems retaining workers, both issues which are expected to increase in the future. The experiences of workers, especially those working in frontline roles, clearly show that the impact of SHS sector work on mental health is significant. Lack of funding, understaffing, placing staff in roles that are beyond their current competency, shift work and vicarious trauma and stress from exposure to distressing situations have the greatest impact on workers’ mental health. Workers are also asked to support clients who experience a range of social, emotional, drug and alcohol, domestic and family violence, cultural, trauma and mental health problems. The research identifies Government policy priorities that will improve the situation for workers, including reforming the way SHS funds are delivered by the states and territories.

Suggested Citation

  • James, Amity & Dunlop, Patrick Damien & Gilbert, Catherine & Gagné, Marylène & Parsell, Cameron & Cawthray, Jenna & Farid, Hawa Muhammad, 2023. "Investigative panel into building and retaining an effective homelessness sector workforce," SocArXiv hj68w, Center for Open Science.
    • Handle: RePEc:osf:socarx:hj68w
    DOI: 10.31219/osf.io/hj68w
    as

    Download full text from publisher

    File URL: https://osf.io/download/651e3c2c43df320b47b624da/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/hj68w?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Magnus Sverke & Lena Låstad & Johnny Hellgren & Anne Richter & Katharina Näswall, 2019. "A Meta-Analysis of Job Insecurity and Employee Performance: Testing Temporal Aspects, Rating Source, Welfare Regime, and Union Density as Moderators," IJERPH, MDPI, vol. 16(14), pages 1-29, July.
    2. Huang, Donna & Spinney, Angela & Beer, Andrew & MacKenzie, David & McNelis, Sean & Meltzer, Ariella & Muir, Kristy & Peters, Andrew & valentine, kylie, 2020. "Ending homelessness in Australia: A redesigned homelessness service system," SocArXiv 5p7dt, Center for Open Science.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. valentine, kylie & Liu, Edgar & Veeroja, Piret & Harris, Patrick & Blunden, Hazel & Horton, Ella, 2024. "The role of housing providers in supporting clients with complex needs," SocArXiv fqt8s, Center for Open Science.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Liu, Edgar & valentine, kylie & Batterham, Deb & Stone, Wendy & Martin, Chris & Parkinson, Sharon & Hynes, Danielle, 2023. "Poverty and Australian housing: findings from an Investigative Panel," SocArXiv q2tfs, Center for Open Science.
    2. Sara Nourazari & Kristina Lovato & Suzie S. Weng, 2021. "Making the Case for Proactive Strategies to Alleviate Homelessness: A Systems Approach," IJERPH, MDPI, vol. 18(2), pages 1-12, January.
    3. Marte Bentzen & Göran Kenttä & Pierre-Nicolas Lemyre, 2020. "Elite Football Coaches Experiences and Sensemaking about Being Fired: An Interpretative Phenomenological Analysis," IJERPH, MDPI, vol. 17(14), pages 1-13, July.
    4. Valerio Ghezzi & Valeria Ciampa & Tahira M. Probst & Laura Petitta & Ivan Marzocchi & Ilaria Olivo & Claudio Barbaranelli, 2022. "Integrated Patterns of Subjective Job Insecurity: A Multigroup Person-Centered Study," IJERPH, MDPI, vol. 19(20), pages 1-20, October.
    5. Ghasri, Milad & Stone, Wendy & Easthope, Hazel & Veeroja, Piret, 2022. "Predicting risk to inform housing policy and practice," SocArXiv shk5j, Center for Open Science.
    6. Remberto Castro-Castañeda & Esperanza Vargas-Jiménez & Sara Menéndez-Espina & Raúl Medina-Centeno, 2023. "Job Insecurity and Company Behavior: Influence of Fear of Job Loss on Individual and Work Environment Factors," IJERPH, MDPI, vol. 20(4), pages 1-9, February.
    7. Mindy Shoss & Anahí Van Hootegem & Eva Selenko & Hans De Witte, 2023. "The job insecurity of others: On the role of perceived national job insecurity during the COVID-19 pandemic," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(2), pages 385-409, May.
    8. Stone, Wendy & Sharam, Andrea & Goodall, Zoë & reynolds, margaret & Sinclair, Sarah & Faulkner, Debbie & James, Amity & Zhang, Thomas, 2024. "Gendered housing matters: toward gender-responsive data and policy making," SocArXiv 5g7b3, Center for Open Science.
    9. Anand, Amitabh & Dalmasso, Audrey & Vessal, Saeedeh Rezaee & Parameswar, Nakul & Rajasekar, James & Dhal, Manoranjan, 2023. "The effect of job security, insecurity, and burnout on employee organizational commitment," Journal of Business Research, Elsevier, vol. 162(C).
    10. Irina Nikolova & Marjolein CJ Caniëls & Magnus Sverke, 2023. "Qualitative job insecurity and extra-role behaviours: The moderating role of work motivation and perceived investment in employee development," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(2), pages 547-572, May.
    11. Katharina Klug & Claudia Bernhard-Oettel & Magnus Sverke, 2024. "The Paradox of Job Retention Schemes: A Latent Growth Curve Modeling Approach to Immediate and Prolonged Effects of Short-Time Work on Job Insecurity and Employee Well-Being," Journal of Happiness Studies, Springer, vol. 25(6), pages 1-32, August.
    12. Wenlong Liu & Changqing He & Yi Jiang & Rongrong Ji & Xuesong Zhai, 2020. "Effect of Gig Workers’ Psychological Contract Fulfillment on Their Task Performance in a Sharing Economy—A Perspective from the Mediation of Organizational Identification and the Moderation of Length ," IJERPH, MDPI, vol. 17(7), pages 1-20, March.
    13. Mert Unur & Guzide Atai & Emel Capkiner & Huseyin Arasli, 2022. "Can Safety Leadership Be an Antidote in the COVID-19 Fear of Job Insecurity and the Work Engagement Relationship in the Norwegian Service Industry? A Moderated-Mediation Model," Sustainability, MDPI, vol. 14(19), pages 1-16, September.
    14. Yunsook Hong & Min-Jik Kim & Young Woo Sohn, 2023. "The Relationship between Job Insecurity and Safety Behavior: The Buffering Role of Leadership Ethics," Sustainability, MDPI, vol. 15(18), pages 1-22, September.
    15. Mendes, Philip & Martin, Robyn & Jasmin Jau, Ms & Jacinta Chavulak, Ms, 2023. "An analysis of the intersecting factors and needs that informed the experiences of young people transitioning from out of home care in the Australian states of Victoria and Western Australia," Children and Youth Services Review, Elsevier, vol. 149(C).
    16. Batterham, Deb & Tually, Selina & Coram, Veronica & McKinley, Kelly & Kolar, Violet & McNelis, Sean & Goodwin-Smith, Ian, 2023. "Crisis accommodation in Australia: now and for the future," SocArXiv n4f9d, Center for Open Science.
    17. Marte Bentzen & Göran Kenttä & Anne Richter & Pierre-Nicolas Lemyre, 2020. "Impact of Job Insecurity on Psychological Well- and Ill-Being among High Performance Coaches," IJERPH, MDPI, vol. 17(19), pages 1-15, September.
    18. Hazrina Ghazali & Chng Yee Ying & Zuraina Dato’ Mansor & Mohd Amar Ridham Othman, 2024. "Determinants of Job Stress among Fast Food Employees in Klang Valley, Malaysia," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 2635-2647, July.
    19. Živilė Stankevičiūtė & Eglė Staniškienė & Joana Ramanauskaitė, 2021. "The Impact of Job Insecurity on Organisational Citizenship Behaviour and Task Performance: Evidence from Robotised Furniture Sector Companies," IJERPH, MDPI, vol. 18(2), pages 1-17, January.
    20. Clotilde Coron & Géraldine Schmidt, 2023. "Sex, breadwinner status, and perceived job insecurity: A comparative analysis in Europe," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 44(4), pages 1052-1083, November.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:socarx:hj68w. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://arabixiv.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.