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Personal Narratives Build Trust in Ideological Conflict

Author

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  • Hagmann, David

    (Harvard University)

  • minson, julia
  • Tinsley, Catherine

Abstract

Working with people who hold opposing ideological views can be challenging, as they are often perceived as less capable and less trustworthy than those who share one’s own positions. Across five preregistered experiments (combined n = 3,423), we find that participants view those who share personal stories as more trustworthy than those who share data-driven information or stories about a third party. The perception of trustworthiness is mediated by the extent to which the speaker engages in self-revelation and is greater when the narrative reveals hardship experienced by the author. We further show that people prefer to work on a task relying on trust with someone who shared a personal narrative but prefer the author of a data-driven argument when the task involves cognitive abilities. Finally, we show that greater perceived trustworthiness also emerges in response to naturalistic messages written by untrained authors, as rated by a nationally representative sample.

Suggested Citation

  • Hagmann, David & minson, julia & Tinsley, Catherine, 2020. "Personal Narratives Build Trust in Ideological Conflict," OSF Preprints sw7nz, Center for Open Science.
    • Handle: RePEc:osf:osfxxx:sw7nz
    DOI: 10.31219/osf.io/sw7nz
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    References listed on IDEAS

    as
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    3. Freling, Traci H. & Yang, Zhiyong & Saini, Ritesh & Itani, Omar S. & Rashad Abualsamh, Ryan, 2020. "When poignant stories outweigh cold hard facts: A meta-analysis of the anecdotal bias," Organizational Behavior and Human Decision Processes, Elsevier, vol. 160(C), pages 51-67.
    4. repec:nas:journl:v:115:y:2018:p:9216-9221 is not listed on IDEAS
    5. Robert J. Shiller, 2017. "Narrative Economics," American Economic Review, American Economic Association, vol. 107(4), pages 967-1004, April.
    6. Small, Deborah A. & Loewenstein, George & Slovic, Paul, 2007. "Sympathy and callousness: The impact of deliberative thought on donations to identifiable and statistical victims," Organizational Behavior and Human Decision Processes, Elsevier, vol. 102(2), pages 143-153, March.
    Full references (including those not matched with items on IDEAS)

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