Measuring service quality in construction project management service at AIC Management Co., Ltd.- A dimension-by-dimension analysis
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DOI: 10.31219/osf.io/bf5ke
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References listed on IDEAS
- Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
- Michael Hoxley, 2000. "Are competitive fee tendering and construction professional service quality mutually exclusive?," Construction Management and Economics, Taylor & Francis Journals, vol. 18(5), pages 599-605.
- Giao, Ha Nam Khanh & Trang, Nguyen Doan, 2010. "Developing dimensions to Measure the Quality of Construction Project Management Service," OSF Preprints 3c2vz, Center for Open Science.
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