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Training, Communications Patterns, and Spillovers Inside Organizations

Author

Listed:
  • Miguel Espinosa
  • Christopher T. Stanton

Abstract

Most organizations utilize hierarchies to facilitate specialization, with managers assisting workers on tasks beyond their capabilities. As workers gain skills, they require less help, freeing up manager time. In this paper, we estimate direct productivity treatment effects for individual workers and spillovers to managers after a randomly assigned training program for frontline workers in a Colombian government agency. Trained workers improved their individual production, while help requests to managers declined, enabling managers to focus on higher-value work. Accounting for vertical spillovers to managers meaningfully changes the organization's implied return on investment from training.

Suggested Citation

  • Miguel Espinosa & Christopher T. Stanton, 2022. "Training, Communications Patterns, and Spillovers Inside Organizations," NBER Working Papers 30224, National Bureau of Economic Research, Inc.
    • Handle: RePEc:nbr:nberwo:30224
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    More about this item

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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