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Who's Monitoring the Monitors? Examining Monitors' Accuracy and Consistency to Improve the Quality of Interviews

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Listed:
  • Joseph Baker
  • Claudia Gentile
  • Jason Markesich
  • Shawn Marsh

Abstract

Most survey organizations use monitoring to evaluate the performance of telephone interviewers, identify problems with survey questions, and provide recommendations for interviewing techniques or methodological investigations of questionnaire designs.

Suggested Citation

  • Joseph Baker & Claudia Gentile & Jason Markesich & Shawn Marsh, "undated". "Who's Monitoring the Monitors? Examining Monitors' Accuracy and Consistency to Improve the Quality of Interviews," Mathematica Policy Research Reports 33c5b2c9a0364c12a46e67542, Mathematica Policy Research.
    • Handle: RePEc:mpr:mprres:33c5b2c9a0364c12a46e6754250de1e0
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    File URL: https://www.mathematica.org/-/media/publications/pdfs/monitoringthemonitors.pdf
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    References listed on IDEAS

    as
    1. Claire Durand, 2005. "Measuring Interviewer Performance in Telephone Surveys," Quality & Quantity: International Journal of Methodology, Springer, vol. 39(6), pages 763-778, December.
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