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Global indexes for the evaluation of university teaching

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  • Giovanna NICOLINI
  • Francesca DE BATTISTI

Abstract

In this paper we propose a set of overall indexes for measuring quality and satisfaction of a University Degree Course. These indexes are given by a linear combination of partial indexes according to the "Formative Model", like SERVQUAL or SERVPERF. The differences among them are due to unlike measure getting for the partial indexes and to different weighting

Suggested Citation

  • Giovanna NICOLINI & Francesca DE BATTISTI, 2004. "Global indexes for the evaluation of university teaching," Departmental Working Papers 2004-15, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    • Handle: RePEc:mil:wpdepa:2004-15
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    File URL: http://wp.demm.unimi.it/files/wp/2004/DEMM-2004_015wp.pdf
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    References listed on IDEAS

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    1. Francesca DE BATTISTI & Giovanna NICOLINI & Silvia SALINI, 2003. "The rasch model to measure service quality," Departmental Working Papers 2003-27, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
    2. Giovanna Nicolini & Francesca De Battisti, 2003. "A formative model for measuring customer satisfaction with a degree course," Departmental Working Papers 2003-23, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
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