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Did Mobile Payments Make Difference in "Unbanked" Rural Communities? Empirical Evidence from the Electronic Money Transform System of the Bangladesh Post Office

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This study illustrates that a technologically less sophisticated e-government application can be successful as long as it has a proper fit of task and technology. A mobile payment service EMTS of the Bangladesh Post Office reported a dramatic increase in the number of electronic money orders issued and amount of money transferred through the system. As expected, EMTS shortened the money order delivery time from several days to a day. Commission earning from money order business has increased and became BPO's major source of earning in 2011. However, EMTS has limited success in assisting the unbanked citizens in rural areas because of a smaller number of post offices that support EMTS. Authors suggest that e-government be viewed as a collection of individual online information and services applications each of which is examined depending on task-technology fit.

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  • Hun Myoung Park & Mohammad Tarikul Islam, 2013. "Did Mobile Payments Make Difference in "Unbanked" Rural Communities? Empirical Evidence from the Electronic Money Transform System of the Bangladesh Post Office," Working Papers EMS_2013_13, Research Institute, International University of Japan.
    • Handle: RePEc:iuj:wpaper:ems_2013_13
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    File URL: https://www.iuj.ac.jp/workingpapers/index.cfm?File=EMS_2013_13.pdf
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    1. William Jack & Tavneet Suri & Robert M. Townsend, 2010. "Monetary theory and electronic money : reflections on the Kenyan experience," Economic Quarterly, Federal Reserve Bank of Richmond, vol. 96(1Q), pages 83-122.
    2. Nick Hughes & Susie Lonie, 2007. "M-PESA: Mobile Money for the "Unbanked" Turning Cellphones into 24-Hour Tellers in Kenya," Innovations: Technology, Governance, Globalization, MIT Press, vol. 2(1-2), pages 63-81, April.
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    Keywords

    Bangladesh; post office; mobile payment;
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