IDEAS home Printed from https://ideas.repec.org/p/hal/journl/halshs-01133963.html
   My bibliography  Save this paper

A multi-criteria and multi-actor perspective for the evaluation of sustainability services

Author

Listed:
  • Kirsi Hyytinen

    (VTT Information technology - Technical Research Centre of Finland)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Marja Toivonen

    (VTT Information technology - Technical Research Centre of Finland)

Abstract

The purpose of this paper is to study the challenge of the evaluation in the context of the services. Because of their specific nature the traditional evaluation methods and measures are not able to capture neither the diversity of the innovations nor the multifaceted dimensions of performance. This paper aims to contribute to the need for a more diverse evaluation approach. We focus on the context of service innovation in the environmental sector, in which we develop further multi-criteria and multi-actor perspectives. The multi-criteria framework describes the impacts of sustainability services and the multi-actor framework aims at analyzing the impacts from the perspective of various actors involved. Thus, our study provides a two dimensional approach to assess the impacts of services. The focus is on understanding the dynamics of service creation in the environmental sector, and on using new evaluation methods and indicators in that sector.

Suggested Citation

  • Kirsi Hyytinen & Faïz Gallouj & Marja Toivonen, 2014. "A multi-criteria and multi-actor perspective for the evaluation of sustainability services," Post-Print halshs-01133963, HAL.
    • Handle: RePEc:hal:journl:halshs-01133963
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01133963
    as

    Download full text from publisher

    File URL: https://shs.hal.science/halshs-01133963/document
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jeremy Howells, 2004. "Innovation, consumption and services: encapsulation and the combinatorial role of services," The Service Industries Journal, Taylor & Francis Journals, vol. 24(1), pages 19-36, January.
    2. Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), 2013. "Public–Private Innovation Networks in Services," Books, Edward Elgar Publishing, number 14802.
    3. Gallouj, Faiz & Weinstein, Olivier, 1997. "Innovation in services," Research Policy, Elsevier, vol. 26(4-5), pages 537-556, December.
    4. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    5. Dyehouse, Melissa & Bennett, Deborah & Harbor, Jon & Childress, Amy & Dark, Melissa, 2009. "A comparison of linear and systems thinking approaches for program evaluation illustrated using the Indiana Interdisciplinary GK-12," Evaluation and Program Planning, Elsevier, vol. 32(3), pages 187-196, August.
    6. Faïz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    7. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.
    8. Erik Arnold, 2004. "Evaluating research and innovation policy: a systems world needs systems evaluations," Research Evaluation, Oxford University Press, vol. 13(1), pages 3-17, April.
    9. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    10. Freeman, Christopher & Soete, Luc, 2009. "Developing science, technology and innovation indicators: What we can learn from the past," Research Policy, Elsevier, vol. 38(4), pages 583-589, May.
    11. Freeman, C., 1991. "Networks of innovators: A synthesis of research issues," Research Policy, Elsevier, vol. 20(5), pages 499-514, October.
    12. Faïz Gallouj & Luis Rubalcaba & Paul Windrum, 2013. "Public–private innovation networks in services (ServPPINs)," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 1, pages 1-18, Edward Elgar Publishing.
    13. Windrum, Paul & Garci­a-Goñi, Manuel, 2008. "A neo-Schumpeterian model of health services innovation," Research Policy, Elsevier, vol. 37(4), pages 649-672, May.
    14. Faïz Gallouj, 1994. "Economie de l'innovation dans les services," Post-Print hal-01111989, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Kirsi Hyytinen & Sampsa Ruutur & Mika Nieminen & Faïz Gallouj & Marja Toivonen, 2014. "Evaluation of services linked to the sustainability: a dynamic and multi-criteria approach," Post-Print hal-01111817, HAL.
    2. Kirsi Hyttinen & Sampsa Ruutu & Mika Nieminen & Faiz Gallouj & Marja Toivonen, 2014. "A system dynamic and multi-criteria evaluation of innovations in environmental services," ECONOMICS AND POLICY OF ENERGY AND THE ENVIRONMENT, FrancoAngeli Editore, vol. 2014(3), pages 29-52.
    3. Faiz Gallouj & Luis Rubalcaba & Marja Toivonen & Paul Windrum, 2018. "Understanding social innovation in services industries," Industry and Innovation, Taylor & Francis Journals, vol. 25(6), pages 551-569, July.
    4. Paul Windrum & Doris Schartinger & Luis Rubalcaba & Faiz F. Gallouj & Marja Toivonen, 2016. "The co-creation of multi-agent social innovations," Post-Print halshs-01322603, HAL.
    5. Faïz Gallouj, 2012. "Service: innovation, performance and public policy," Working Papers hal-01111765, HAL.
    6. Faïz Gallouj & Céline Merlin-Brogniart & Anne-Catherine Moursli-Provost, 2013. "Public–private partnerships in hospital innovation: what lessons for hospital management?," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 11, pages 265-302, Edward Elgar Publishing.
    7. Faridah Djellal & Faïz Gallouj, 2013. "How public–private innovation networks in services (ServPPINs) differ from other innovation networks: what lessons for theory?," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 2, pages 21-58, Edward Elgar Publishing.
    8. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2018. "Public Service Innovation Networks (PSINs): Collaborating for Innovation and Value Creation," Working Papers halshs-01934275, HAL.
    9. Djellal, Faridah & Gallouj, Faïz & Miles, Ian, 2013. "Two decades of research on innovation in services: Which place for public services?," Structural Change and Economic Dynamics, Elsevier, vol. 27(C), pages 98-117.
    10. Charlotte Fourcroy, 2014. "Innovation logics and energy consumption in the service sector: a characteristics-based approach and its application to food retail services," ECONOMICS AND POLICY OF ENERGY AND THE ENVIRONMENT, FrancoAngeli Editore, vol. 2014(3), pages 115-138.
    11. Desmarchelier, Benoît & Djellal, Faridah & Gallouj, Faïz, 2013. "Environmental policies and eco-innovations by service firms: An agent-based model," Technological Forecasting and Social Change, Elsevier, vol. 80(7), pages 1395-1408.
    12. Faridah Djellal & Faïz Gallouj, 2007. "Innovation and Employment Effects in Services: A Review of the Literature and an Agenda for Research," The Service Industries Journal, Taylor & Francis Journals, vol. 27(3), pages 193-214, April.
    13. Andre Barcet, 2010. "Innovation in Services: A New Paradigm and Innovation Model," Chapters, in: Faïz Gallouj & Faridah Djellal (ed.), The Handbook of Innovation and Services, chapter 2, Edward Elgar Publishing.
    14. Faïz Gallouj & Maria Savona, 2009. "Innovation in services: a review of the debate and a research agenda," Journal of Evolutionary Economics, Springer, vol. 19(2), pages 149-172, April.
    15. Trigo, Alexandre & Vence, Xavier, 2012. "Scope and patterns of innovation cooperation in Spanish service enterprises," Research Policy, Elsevier, vol. 41(3), pages 602-613.
    16. Jorge Gallego & Luis Rubalcaba, 2013. "Patterns of public–private collaboration for innovation in Europe," Chapters, in: Faïz Gallouj & Luis Rubalcaba & Paul Windrum (ed.), Public–Private Innovation Networks in Services, chapter 6, pages 139-163, Edward Elgar Publishing.
    17. Faridah Djellal & Faïz Gallouj, 2009. "Les réseaux d’innovation public-privé dans les services (RIPPS) ne sont pas des réseaux d’innovation (RI) comme les autres : quels enseignements pour les politiques publiques ?," Post-Print halshs-01113944, HAL.
    18. Tello, Mario D., 2017. "Innovation and productivity in services and manufacturing firms: the case of Peru," Revista CEPAL, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL), April.
    19. Benoît Desmarchelier & Faridah Djellal & Faïz Gallouj, 2019. "Towards a servitization of innovation networks: from traditional innovation networks to public service innovation networks for social innovation," Post-Print halshs-03177975, HAL.
    20. Love, James H. & Roper, Stephen & Bryson, John R., 2011. "Openness, knowledge, innovation and growth in UK business services," Research Policy, Elsevier, vol. 40(10), pages 1438-1452.

    More about this item

    Keywords

    Sustainable services; service innovation; multi-criteria evaluation; multi-agent framework;
    All these keywords.

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:halshs-01133963. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.