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Does ICT use improve contextual performance? Recent evidence from the European Union

Author

Listed:
  • Adel Ben Youssef

    (GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur)

  • Ludivine Martin

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique, CEPS/INSTEAD - Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques / International Networks for Studies in Technology, Environment, Alternatives, Development - Centre d'Etudes de Populations, de Pauvreté et de Politiques Socio-Economiques / International Networks for Studies in Technology, Environment, Alternatives, Development)

  • Nessrine Omrani

    (ADIS - Analyse des Dynamiques Industrielles et Sociales - UP11 - Université Paris-Sud - Paris 11 - Département d'Economie)

Abstract

How does computer and Internet use affect the workers' behaviours within the firm? To address this question, we consider various measures of contextual performance as indicators of the behaviour of the workers within the firm. We analyze the link between Intensity of usage of Computer and Internet and Workers' Contextual Performance in Europe. Based on the European Working Condition Survey (EWCS 2005), we have tried to verify empirically the positive relationship of Internet and computer usage with various dimensions of contextual performance by using ordered probit models. We measure the effect of "Internet usage" or "Computer usage" on the probability to get higher contextual performance by a given worker. Our main results show that: firstly, computer and Internet use is positively related to the probability of having interpersonal citizenship performance. Secondly, Internet use is positively related to the probability of having so-called organizational citizenship performance (OCP) while computer use has no significant relationship with OCP and finally, Internet use also increases job/task performance (JTP) while computer use does not impact the probability of JTP. Our findings indicate asymmetric effects of ICT on workers' contextual performance.

Suggested Citation

  • Adel Ben Youssef & Ludivine Martin & Nessrine Omrani, 2012. "Does ICT use improve contextual performance? Recent evidence from the European Union," Post-Print halshs-00767618, HAL.
    • Handle: RePEc:hal:journl:halshs-00767618
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