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Le caractère socio-émotionnel des relations de soutien social à l'hôpital

Author

Listed:
  • Caroline Ruiller

    (CREM - Centre de recherche en économie et management - UNICAEN - Université de Caen Normandie - NU - Normandie Université - UR - Université de Rennes - CNRS - Centre National de la Recherche Scientifique)

Abstract

Working conditions degradation, in France particularly, is regularly denounced (Dublin Foundation, 2002 ; Sumer Survey, 2003). The reforms lead hospital to a "moral crisis" (Couanau, 2003). Our goal is to deepen the state of knowledge of social support - wellknown by the sociologists, the psychologists and the epidemiologists - but ignored by French researcher in management sciences. Those case study results based on a regional hospital (62 interviews) highlight the importance of socio-emotional component and reveal a coexistence between the professional support and the person-oriented support, related to the expression of openness to others, by empathy and by the transmission of positive emotions.

Suggested Citation

  • Caroline Ruiller, 2012. "Le caractère socio-émotionnel des relations de soutien social à l'hôpital," Post-Print halshs-00738171, HAL.
    • Handle: RePEc:hal:journl:halshs-00738171
    DOI: 10.3917/mav.052.0015
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    Cited by:

    1. Hélène Monier, 2015. "Les émotions au travail dans un service d'Urgences: vers un management de la régulation émotionnelle collective?," Post-Print halshs-01212854, HAL.

    More about this item

    Keywords

    relations de soutien social; hôpital;

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