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Les Logiciels De Gestion Integree (Erp) Et L'Hybridation Des Metiers De Gestion – Le Cas D'Un Grand Groupe Industriel

Author

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  • Philippe Lorino

    (CRG - Centre de recherche en gestion - X - École polytechnique - IP Paris - Institut Polytechnique de Paris - CNRS - Centre National de la Recherche Scientifique)

Abstract

Partant d'une étude de cas approfondie (mise en œuvre de SAP dans les processus d'achat et d'approvisionnement d'une grande entreprise industrielle), nous constaterons que l'architecture de processus sur laquelle est fondé l'instrument SAP déstabilise l'organisation fonctionnelle existante. Elle provoque un « choc abductif » qui peut donner lieu tout aussi bien à des apprentissages nouveaux et l'invention de formes d'action collective plus performantes qu'à des régressions défensives et de fortes tensions. Nous proposerons une lecture théorique des ces situations fondée sur une conceptualisation pragmatique des instruments, les ERP étant vus comme une sorte de « méta-instruments » organisateurs d'autres instruments et reliés à l'organisation selon une relation à trois niveaux : transactionnel, organisationnel et managérial. Nous examinerons les deux dynamiques d'action complémentaires qui peuvent permettre à l'organisation de se saisir de ce type d'instrument pour créer de nouvelles connaissances et inventer des formes d'organisation efficaces : • la mise en place d'un fonctionnement transverse en communautés de processus, • l'hybridation des compétences des métiers concernés. Nous tenterons d'appréhender de manière plus précise le contenu de ces deux orientations, puis les enjeux théoriques et pratiques correspondants.

Suggested Citation

  • Philippe Lorino, 2006. "Les Logiciels De Gestion Integree (Erp) Et L'Hybridation Des Metiers De Gestion – Le Cas D'Un Grand Groupe Industriel," Post-Print halshs-00558373, HAL.
    • Handle: RePEc:hal:journl:halshs-00558373
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00558373
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    References listed on IDEAS

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