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Some reflexions related to the evaluation of quality service in transportation of goods
[Réflexions sur l'évaluation de la qualité de service dans les transports de marchandises]

Author

Listed:
  • Maurice Bernadet

    (LET - Laboratoire d'économie des transports - UL2 - Université Lumière - Lyon 2 - ENTPE - École Nationale des Travaux Publics de l'État - CNRS - Centre National de la Recherche Scientifique)

Abstract

Analysis of competition between modes or between carriers on goods transport market refers very often to the concept of "quality of service", without any precise definition of this concept. Quality of service of transport operation may be characterized by its position in a multidimensional space, the axes of which measure speediness, regularity, safety and, finally, production of informations linked to goods movements. Moreover, when a shipper chooses a carrier, it takes into account its "adaptability" (ability to assume services of various characteristics) and its "logistic ability" (ability to conduct operations related to transport, in the strict sense of the word).

Suggested Citation

  • Maurice Bernadet, 1985. "Some reflexions related to the evaluation of quality service in transportation of goods [Réflexions sur l'évaluation de la qualité de service dans les transports de marchandises]," Post-Print halshs-00528706, HAL.
    • Handle: RePEc:hal:journl:halshs-00528706
    DOI: 10.46298/cst.11817
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00528706
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    Cited by:

    1. Kaoutar Talmenssour & Rachid El Hila, 2020. "Moroccan Operators of International Road Freight Transport in the face of competitiveness challenge [Les Opérateurs Marocains de Transport International Routier de Marchandises face au défi de la c," Post-Print hal-03793325, HAL.

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