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impact of the adoption and use of mobile money on household well-being. Case of households in the city of Mbandaka
[impact de l'adoption et l'utilisation de la monnaie mobile sur le bien-être des ménages. Cas des ménages de la ville de Mbandaka]

Author

Listed:
  • Elie BOLA BOONGO

    (UNIKIS - Université de Kisangani)

  • Dieu-Merci IMO LOKWA
  • Joël BOSSONGA ILEMA
  • Samuel BOLA MBOYO

Abstract

This study focuses on the adoption and impact of mobile money on household well-being in Mbandaka, located in the Equateur province of the Democratic Republic of Congo. The objective is to understand how this technology influences financial inclusion, mobility, and the ease of transactions between individuals from different entities, thereby affecting the overall well-being of households.The study has a dual aim. First, it seeks to identify the profile of individuals who adopt mobile money in Mbandaka. Second, it assesses the impact of mobile money usage on the socioeconomic well-being of users. The first objective aims to provide a description of the socioeconomic profile of mobile money users, considering various criteria such as age, gender, education level, and employment. The second objective is to determine whether the use of this technological innovation has indeed improved the quality of life and well-being of the households that utilize it.The study specifically targets mobile phone users with a mobile money account. A sample of 100 individuals was drawn for the survey. Data were collected on their socioeconomic characteristics before and after adopting mobile money technology. The descriptive approach adopted allows for detailing the characteristics of individuals who chose to use this service.Survey results reveal that all mobile money users interviewed (100%) prefer using this service over banks or money transfer agencies for their financial transactions. This preference is attributed to the advantages offered by mobile money, including simplicity, accessibility, and efficiency. The study also shows that 100% of respondents, who were previously excluded from the traditional banking system, were able to access financial services through mobile money usage.These findings confirm the initial hypothesis that the adoption of mobile money has a positive impact on the well-being of households in Mbandaka. By providing financial inclusion opportunities to unbanked individuals, mobile money enables them to benefit from financial services they would not have otherwise obtained. Consequently, the use of this technology appears to enhance living conditions and facilitate financial transactions for households in the city of Mbandaka.

Suggested Citation

  • Elie BOLA BOONGO & Dieu-Merci IMO LOKWA & Joël BOSSONGA ILEMA & Samuel BOLA MBOYO, 2023. "impact of the adoption and use of mobile money on household well-being. Case of households in the city of Mbandaka [impact de l'adoption et l'utilisation de la monnaie mobile sur le bien-être des m," Post-Print hal-04792972, HAL.
    • Handle: RePEc:hal:journl:hal-04792972
    Note: View the original document on HAL open archive server: https://hal.science/hal-04792972v1
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    References listed on IDEAS

    as
    1. François Fall & Yaya Ky & Ousmane Birba, 2015. "Analyzing the Mobile-Banking Adoption Process among Low-Income Populations: A Sequential Logit Model," Post-Print hal-01566382, HAL.
    2. François Seck Fall & Yaya Ky & Ousmane Birba, 2015. "Analyzing the Mobile-Banking Adoption Process among Low-Income Populations: A Sequential Logit Model," Economics Bulletin, AccessEcon, vol. 35(4), pages 2085-2103.
    3. Lin, Hsiu-Fen, 2011. "An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust," International Journal of Information Management, Elsevier, vol. 31(3), pages 252-260.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Mobile money; financial inclusion; Soci-economic aspects; Inclusion financière et Lutte contre la Pauvreté; Bien-être; Socio-économie; well-being; household;
    All these keywords.

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