He Or She? Impact Of Gender'S Well-Being Chatbots On User Perceptions And Intentions: A Study Of Agency, Communality And Trust
[Lui Ou Elle ? Impact Du Genre Des Chatbots De Bien-Etre Sur Les Perceptions Et Les Intentions Des Utilisateurs : Une Approche Par L'Agentivite, La Communalite Et La Confiance]
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References listed on IDEAS
- Chung, Minjee & Ko, Eunju & Joung, Heerim & Kim, Sang Jin, 2020. "Chatbot e-service and customer satisfaction regarding luxury brands," Journal of Business Research, Elsevier, vol. 117(C), pages 587-595.
- Thomas P. Novak & Donna L. Hoffman, 2019. "Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects," Journal of the Academy of Marketing Science, Springer, vol. 47(2), pages 216-237, March.
- Sylvie Borau & Tobias Otterbring & Sandra Laporte & Samuel Fosso Wamba, 2021. "The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI," Post-Print hal-03648092, HAL.
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Keywords
chatbot; well-being; agency; communality; trust; Bien-être; Agentivité; Communalité; Confiance;All these keywords.
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