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Service Innovation and international performance, Preliminary findings on a knowledge intensive business services research”

Author

Listed:
  • Pierre-Yves Léo

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

  • Marie-Christine Longe Monnoyer

    (Céres - UR Céres (Culture, Éthique, Religion Et Société) - ICT - Institut Catholique de Toulouse)

  • Jean Philippe

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

Abstract

Literature about Innovation, as an antecedent factor of internationalization is not abundant. If co-production means links between business service firms and their clients, it can also be an innovation source for business service firms Service innovation has mainly been studied as a resulting process in firm of R&D, or ongoing transformation in service offer: our objective is to build and assess a model of determinants to measure their relative impact on innovation. We presented our methodology, the state of art and the preliminary findings of two in depth case studies on international knowledge intensive business service that have based their development on innovation. Résumé Le rôle de l'innovation comme préalable ou facteur porteur de l'internationalisation des entreprises de services a jusqu'à présent été peu étudié. Via la co-production du service avec le client, la demande apparaît comme la source d'une évolution de l'offre qui peut ainsi être innovante. Nous cherchons à montrer que l'innovation peut être un déclencheur de l'exportation pour les services aux entreprises les plus intensifs en connaissances. Cette communication présente la méthodologie d'une recherche en cours et les fondements d'un modèle en construction s'appuyant sur une revue de littérature et deux entretiens approfondis auprès d'entreprises de ce secteur.

Suggested Citation

  • Pierre-Yves Léo & Marie-Christine Longe Monnoyer & Jean Philippe, 2010. "Service Innovation and international performance, Preliminary findings on a knowledge intensive business services research”," Post-Print hal-02567604, HAL.
    • Handle: RePEc:hal:journl:hal-02567604
    Note: View the original document on HAL open archive server: https://hal.science/hal-02567604
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    References listed on IDEAS

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    1. Faïz Gallouj, 2002. "Innovation in the Service Economy," Books, Edward Elgar Publishing, number 2391.
    2. Faïz Gallouj & Faridah Djellal, 2010. "The Handbook of Innovation and Services: A Multi-disciplinary Perspective," Post-Print hal-01111763, HAL.
    3. Faridah Djellal & Faïz Gallouj, 2012. "L'innovation dans les services publics," Revue française d'économie, Presses de Sciences-Po, vol. 0(2), pages 97-142.
    4. Faïz Gallouj & Faridah Djellal (ed.), 2010. "The Handbook of Innovation and Services," Books, Edward Elgar Publishing, number 12872.
    5. Faïz Gallouj, 2002. "Innovation in the service economy: the new wealth of nations," Post-Print halshs-00198409, HAL.
    6. Faridah Djellal & Faïz Gallouj, 2006. "Un modèle d’analyse de la dynamique de l’innovation dans les services : le cas des services de types architecturaux," Post-Print halshs-01114094, HAL.
    Full references (including those not matched with items on IDEAS)

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