IDEAS home Printed from https://ideas.repec.org/p/hal/journl/hal-02023869.html
   My bibliography  Save this paper

La qualité de service électronique: NetQu@l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs

Author

Listed:
  • Grégory Bressolles

    (Bordeaux Management School (BEM))

Abstract

Afin d'assurer la croissance du commerce électronique, chercheurs et managers placent la qualité de service au cœur de leurs préoccupations. Sur la base d'un questionnaire en ligne administré en trois vagues à 1 200 clients de cinq sites marchands, une échelle de mesure de la qualité de service électronique, NetQu@l, est élaborée. L'impact de NetQu@l sur l'attitude envers le site est étudié. Les résultats montrent, par ailleurs, que certaines variables sont susceptibles de modérer le processus d'évaluation.

Suggested Citation

  • Grégory Bressolles, 2006. "La qualité de service électronique: NetQu@l Proposition d'une échelle de mesure appliquée aux sites marchands et effets modérateurs," Post-Print hal-02023869, HAL.
    • Handle: RePEc:hal:journl:hal-02023869
    DOI: 10.1177/076737010602100302
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Isabelle Brun & Lova Rajaobelina & Line Ricard & Annick Fortin, 2017. "Impact of website characteristics on relationship quality: a comparison of banks financial cooperatives," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 22(4), pages 141-149, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:journl:hal-02023869. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.