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Towards sustainable logistics: study of alternative delivery facets

Author

Listed:
  • Christian Otter

    (Pan-European University)

  • Christian Watzl

    (Pan-European University)

  • Daniel Schwarz

    (Pan-European University)

  • Pamela Priess

    (Pan-European University)

Abstract

The Courier, Express and Parcel services (CEP) sector is a constant growing one. The changes concerning e-commerce have impact in the industry which is looking for solution. This research, based on a web survey with 1019 computer assisted web interviews, presents e-commerce customer expectations in alternative delivery time frames and considers the impacts in the last mile of attended home delivery, reception boxes and collection-and-delivery points. The analysed alternative delivery time frames are Express delivery within 3 hours, evening delivery, Saturday delivery, Sunday delivery and customer selected time frame. Within these the focus is on e-commerce purchase habits, frequency of purchase, products, time of purchase, interest in alternative delivery time frames, usage or preferences and finally the willingness to pay for an alternative delivery. The results show a tendency of more than two thirds towards consumer selected delivery time frame, Saturday delivery and evening delivery, which is accompanied by easy accessible Reception Boxes (RBs). The research study also performs regression analysis and finds a significant impact of Alternative Delivery Time Frame (ADTF), and Delivery Methods (DM) on customer's willingness to pay.

Suggested Citation

  • Christian Otter & Christian Watzl & Daniel Schwarz & Pamela Priess, 2017. "Towards sustainable logistics: study of alternative delivery facets," Post-Print hal-01861042, HAL.
    • Handle: RePEc:hal:journl:hal-01861042
    DOI: 10.9770/jesi.2017.4.4(5)
    Note: View the original document on HAL open archive server: https://hal.science/hal-01861042
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    References listed on IDEAS

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    Cited by:

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    3. Radovan MADLEŇÁK & Lucia MADLEŇÁKOVÁ, 2020. "Multi-Criteria Evaluation Of E-Shop Methods Of Delivery From The Customer'S Perspective," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 15(1), pages 5-14, March.
    4. Wang, Jianxin & Lim, Ming K. & Zhan, Yuanzhu & Wang, XiaoFeng, 2020. "An intelligent logistics service system for enhancing dispatching operations in an IoT environment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 135(C).
    5. Olga Lingaitienė & Juozas Merkevičius & Vida Davidavičienė, 2021. "The Model of Vehicle and Route Selection for Energy Saving," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
    6. Ayula Zhylankozova, 2018. "Towards the Silk Road economic zone initiative: historical perspective," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 6(2), pages 548-557, December.
    7. Ayula Zhylankozova, 2018. "Towards the Silk Road economic zone initiative: historical perspective," Post-Print hal-02342850, HAL.
    8. Magdalena Mucowska, 2021. "Trends of Environmentally Sustainable Solutions of Urban Last-Mile Deliveries on the E-Commerce Market—A Literature Review," Sustainability, MDPI, vol. 13(11), pages 1-26, May.

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