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How sex differences in perceptions influence customer satisfaction: a study of theatre audiences

Author

Listed:
  • Zannie Giraud Voss
  • Veronique Cova

    (CERGAM - Centre d'Études et de Recherche en Gestion d'Aix-Marseille - AMU - Aix Marseille Université - UTLN - Université de Toulon)

Abstract

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Suggested Citation

  • Zannie Giraud Voss & Veronique Cova, 2006. "How sex differences in perceptions influence customer satisfaction: a study of theatre audiences," Post-Print hal-01822696, HAL.
    • Handle: RePEc:hal:journl:hal-01822696
    DOI: 10.1177/1470593106063983
    as

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    Cited by:

    1. Berta Tubillejas-Andrés & Amparo Cervera-Taulet & Haydee Calderón García, 2019. "Feeling emotions in the public performing arts sector: does gender affect?," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 16(1), pages 1-22, March.
    2. Jobst, Johanna & Boerner, Sabine, 2014. "„Und wie fanden Sie es heute Abend?“ Eine empirische Analyse des Zuschauerurteils im Sprechtheater," ZögU - Zeitschrift für öffentliche und gemeinwirtschaftliche Unternehmen, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 37(4), pages 253-270.
    3. Leslier Valenzuela & Jay Mulki & Jorge Jaramillo, 2010. "Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers’ Perspective," Journal of Business Ethics, Springer, vol. 93(2), pages 277-291, May.

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