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How Information Systems Enable Digital Transformation: A Focus on Business Models and Value Co-Production

Author

Listed:
  • Marie-Hélène Delmond

    (HEC Paris - Ecole des Hautes Etudes Commerciales)

  • Fabien Coelho

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres, Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

  • Alain Keravel

    (HEC Paris - Ecole des Hautes Etudes Commerciales)

  • Robert Mahl

    (CRI - Centre de Recherche en Informatique - Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres, Mines Paris - PSL (École nationale supérieure des mines de Paris) - PSL - Université Paris Sciences et Lettres)

Abstract

The digital economy has now a widespread impact on the whole economy and leads companies to transform and adopt new competition rules. The objectives of this paper are (1) to analyze these evolutions; and (2) to understand the role of information systems in these changes. The authors have investigated two opposite environments: a pure Internet player selling a SaaS offering, and a traditional business that distributes products through a physical network of thousands of outlets. Our results show that both the Internet players and traditional companies experience changes in the industry value chain, a growing importance of services, and develop new business models focused on an extended value proposition and cooperation with customers. The role of information systems is characterized by the evolution of the IT infrastructure, the expansion of inter-organizational information systems and digital platforms and the development of new IT capabilities.

Suggested Citation

  • Marie-Hélène Delmond & Fabien Coelho & Alain Keravel & Robert Mahl, 2017. "How Information Systems Enable Digital Transformation: A Focus on Business Models and Value Co-Production," Post-Print hal-01695504, HAL.
  • Handle: RePEc:hal:journl:hal-01695504
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    Cited by:

    1. Sean Stein Smith, 2018. "Digitization and Financial Reporting – How Technology Innovation May Drive the Shift toward Continuous Accounting," Accounting and Finance Research, Sciedu Press, vol. 7(3), pages 240-240, August.
    2. Qian Hongdao & Sughra Bibi & Asif Khan & Lorenzo Ardito & Muhammad Bilawal Khaskheli, 2019. "Legal Technologies in Action: The Future of the Legal Market in Light of Disruptive Innovations," Sustainability, MDPI, vol. 11(4), pages 1-19, February.

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