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The reform of New Public Management and the creation of public values: compatible processes? An empirical analysis of public water utilities

Author

Listed:
  • Marine Colon

    (UMR G-EAU - Gestion de l'Eau, Acteurs, Usages - Cirad - Centre de Coopération Internationale en Recherche Agronomique pour le Développement - IRD - Institut de Recherche pour le Développement - AgroParisTech - IRSTEA - Institut national de recherche en sciences et technologies pour l'environnement et l'agriculture - Montpellier SupAgro - Institut national d’études supérieures agronomiques de Montpellier)

  • Laetitia Guerin-Schneider

    (AgroParisTech)

Abstract

How compatible are the reform of New Public Management (NPM) reforms and the creation of public values in practice? This issue is addressed in the light of the reforms of two public water utilities. Building on Moore's (1995) strategic triangle, we have analysed the process of value creation associated with measures inspired by NPM. These reforms were first intended to secure financial resources. Certain public values were subsequently created, either under the influence of a leader, or through formalized NPM management tools. Under certain conditions, the implemen- tation of an NPM reform thus proves compatible with the introduction of processes that sustain public values. However, an undemocratic context necessarily limits these processes.

Suggested Citation

  • Marine Colon & Laetitia Guerin-Schneider, 2015. "The reform of New Public Management and the creation of public values: compatible processes? An empirical analysis of public water utilities," Post-Print hal-01567806, HAL.
    • Handle: RePEc:hal:journl:hal-01567806
    DOI: 10.1177/0020852314568837
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    Cited by:

    1. Bonetti, Lisa & Lai, Alessandro & Stacchezzini, Riccardo, 2023. "Stakeholder engagement in the public utility sector: Evidence from Italian ESG reports," Utilities Policy, Elsevier, vol. 84(C).

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