IDEAS home Printed from https://ideas.repec.org/p/hal/gemptp/hal-01271888.html
   My bibliography  Save this paper

The study of customer value in the context of service-dominant logic

Author

Listed:
  • Zhendong Zhong

    (BUPT - Beijing University of Posts and Telecommunications)

  • Shoulian Tang

    (BUPT - Beijing University of Posts and Telecommunications)

  • Pierre Vialle

    (LITEM - Laboratoire en Innovation, Technologies, Economie et Management (EA 7363) - EESC-GEM Grenoble Ecole de Management - UEVE - Université d'Évry-Val-d'Essonne - TEM - Télécom Ecole de Management, IMT-BS - MMS - Département Management, Marketing et Stratégie - TEM - Télécom Ecole de Management - IMT - Institut Mines-Télécom [Paris] - IMT-BS - Institut Mines-Télécom Business School - IMT - Institut Mines-Télécom [Paris])

Abstract

Customer value is regarded as the source of firms' core competence nowadays. Meanwhile, there are good-dominant logic (G-D logic) and service-dominant logic (S-D logic) to research the customer value. Due to the rapid development of modern service industry and information technology, the G-D logic is no longer compatible with modern service environment and is gradually replaced by the S-D logic. The S-D logic has brought many new contents for customer value creation. Therefore, firms should make appropriate change and innovation in their management. This study is based on the definition of customer value, introduce the S-D logic as well as the customer value creation, and then summarize the properties of the S-D logic, finally analyze implications for Chinese firms' management innovation.

Suggested Citation

  • Zhendong Zhong & Shoulian Tang & Pierre Vialle, 2013. "The study of customer value in the context of service-dominant logic," Grenoble Ecole de Management (Post-Print) hal-01271888, HAL.
    • Handle: RePEc:hal:gemptp:hal-01271888
    DOI: 10.1109/ICIII.2013.6702964
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:hal:gemptp:hal-01271888. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: CCSD (email available below). General contact details of provider: https://hal.archives-ouvertes.fr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.